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Solution Type FAB (standard) Sure Solution 1000050.1 : Hardware: Sun Fire V210/V240 PCI retainer clip may contact PCI board components causing damage.
PreviouslyPublishedAs 200066 Product Sun Fire V240 Server Sun Fire V210 Server Bug Id <SUNBUG: 6379623> Date of Resolved Release 21-NOV-2006 Part
Impact If the PCI retainer clip is moved all the way into position so that it locks into it's guide hole, the clip can potentially cause damage to the PCI card's components. Contributing Factors Quad GigaSwift Ethernet card X4445 installed into a Sun Fire V210 or V240 systems shipped prior to February of 2007. This issue may also impact other PCI cards if they contain components on the rear edge of the PCB where the retainer clip can come into contact with them. Symptoms On the Sun Fire V210 and V240 servers a PCI retainer clip is used to keep PCI option cards in place after installation. The PCI retainer rail contains guide holes to hold the retaining clip into place and under normal use the PCI retainer is moved onto the PCI card until the retainer locks into one of these holes. When the Quad GigaSwift Ethernet card X4445 is installed into a Sun Fire V210 or V240 the retainer clip can come into contact with a surface mount capacitor located on the rear edge of the PCI card. Root Cause Corrective action was made available in Manufacturing by releasing a newly designed PCI retainer slide assembly via ECO# WO_34368, which uses spring tension against the slide rail instead of guide holes. Corrective action was made available in Services via release of GSAP 3745 as of December 6, 2006. This new part can be ordered from FRU stock to replace the PCI retainer rail which is currently mounted on the system board of a system encountering this issue. Workaround Resolution Hot Swappable: No Upon Failure install new PCI retainer slide assembly (Sun p/n 371-2356-01). This replacement is only needed if the PCI retainer clip on the system board is making contact with the components of an installed PCI card. The new style slide assembly can be identified by a black strip of mylar on the top of the slide and a lack of holes. A picture of the slide assembly can be viewed via the below URL; http://sdpsweb.central/FIN_FCO/FAB/102950/SPE/sliderailpic.jpg Note: Depending on your settings, a blank browser may appear. If this occurs you should save the file locally using File -> Save Page As. Slide Assembly Replacement Procedures: This FRU contains a new slide rail with PCI clip to replace the previous version. To replace the retainer and slide the system must be halted and powered down for service.
When moving the PCI clip into place use care to ensure that the clip does not come into contact with any components on the card. Previously Published As 102950 Internal Comments This issue was evaluated as an FCO and determined not to meet criteria as there have been few reported incidences of this occurring in the field. Hardware Remediation Details Material is available in all Regions/Timezones. Related Information
Internal Contributor/submitter Mustapha.Ouaddi@Sun.COM Internal Eng Business Unit Group KE Authors Internal Eng Responsible Engineer Mark.Danico@Sun.COM, Mark.Chen@Sun.COM Internal Services Knowledge Engineer Joe.Davis@Sun.COM Internal Kasp FAB Legacy ID 102950 Internal Sun Alert & FAB Admin Info Critical Category: Significant Change Date: 2007-06-11 Avoidance: Hardware Responsible Manager: Robert.Boland@Sun.COM, Sean.White@Sun.COM Original Admin Info: WF - started draft after confirming this issue had been rejected as an FCO by Zuheir Totari. - Joe 6/1/07 WF - updated cutin date from Dec/06 to Feb/07 per Engineering but still awtg clarification on replacement instructions. - Joe 6/4/07 WF - Eng believes replacement instructions are sufficient and I have confirmed kits are in place. Sending to Extended Review. - Joe 6/6/07 WF - Nothing from ext rvw. Sending to publish. - Joe 6/11/07 Internal SA-FAB Eng Submission FCO Communications Plan Template ________________________________ Purpose: The purpose of this template is to document and outline the Communication Plan for the Field Change Order (FCO) analysis process for a product quality defect that may require an FCO for remediation. Format of published FCO may differ. BU Name: SSG Work Group Systems Product Name: V210 V240 Date: (date initiated) 10/31/2006 Status: Active Audience: Sun Internal & Service Partners (via SPE portal) __________________________________________________________________ Document ID: FCO DATE: 10/31/2006 SYNOPSIS: V210 V240 PCI retainer clip may contact PCI board components causing damage. TOP FIN/FCO REPORT: Yes/No PRODUCT REFERENCE: PRODUCT CATEGORY: Volume PRODUCT AFFECTED: Systems Affected: ------- -------- Mkt_ID Platform Model Description Serial Number ------ -------- ----- ----------- ------------- V210 Sun Fire V210 V240 Sun Fire V210 AFFECTED PARTS: Part Number Description Model Type ---------------- ----------- ----- ---- 501-6738 Quad GigaSwift Ethernet X4445 REFERENCES: Sun Alerts: BugIDs: CR6379623 Escalations PatchIDs: ECOs: ECO 32342 DPCOs/LEAPs: (now called GSAP) GSAP 3308 FINs: Manuals: ISSUE DESCRIPTION: On the V210 and V240 servers a PCI retainer clip is used to keep PCI option cards in place after installation. The PCI retainer rail contains guide holes to hold the retaining clip into place and under normal use the PCI retainer is moved onto the PCI card until the retainer locks into one of these holes. When the Quad GigaSwift Ethernet card X4445 is installed into a V210 or V240 the retainer clip can come into contact with a surface mount capacitor located on the rear edge of the PCI card. If the retainer clip is moved all the way into position so that it locks into it's guide hole the clip can potentially cause damage to the PCI card's components. This issue may also impact other PCI cards if they contain components on the rear edge of the PCB where the retainer clip can come into contact with them. IMPLEMENTATION TYPE: (choose only one) MANDATORY (Fully Pro-Active) *Customer Letter and Customer List Required CONTROLLED PRO-ACTIVE (per Sun Geo Plan - proactive for Gold and above contracted systems) XX UPON FAILURE (replace failed unit only) IMPLEMENTATION TARGET COMPLETION DATE: N/A REPLACEMENT TIME ESTIMATE: 25 minutes SPECIAL CONSIDERATIONS: (Provide information or instructions relative to implementation.) * Timezone Phased Release schedules would go here. ** Timezone contact information would go here. *** Special material ordering instructions would go here. CORRECTIVE ACTION: A newly designed PCI retainer slide assembly which uses spring tension against the slide rail instead of guide holes is now used in place of the previous version. This new part can be ordered from FRU stock to replace the PCI retainer rail which is curently mounted on the system board of a system encountering this issue. This replacement is only needed if the PCI retainer clip on the system board is making contact with the components of an installed PCI card. The new style slide assembly can be identified by a black strip of mylar on the top of the slide and a lack of holes. To address this issue if encountered, order FRU part number 371-2356. This FRU contains a new slide rail with PCI clip to replace the previous version. To replace the retainer and slide the system must be halted and powered down for service. Remove any installed PCI cards and set them aside. Then remove the two phillips screws that secure the PCI retainer slide to the system board and remove the slide. Place the new retainer slide with clip into place and fasten using the two phillips screws. Then replace any PCI option cards. When moving the PCI clip into place use care to ensure that the clip does not come into contact with any components on the card. Hot Swappable: no There is no work around.N/A Fix will be in the form of a FRU PN F371-2356-01 CHANGE HISTORY: (of template) Product_uuid 18d48708-5867-11d6-8128-c95a9ce59853|Sun Fire V240 Server dc751a7c-eece-4157-8e4e-376351aa49fa|Sun Fire V210 Server Attachments This solution has no attachment |
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