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Asset ID: 1-73-1000072.1
Update Date:2011-02-18
Keywords:

Solution Type  FAB (standard) Sure

Solution  1000072.1 :   FCO A0276-1: A limited number of V245 Servers were manufactured with improperly secured 12V Bus Bars.  


Related Items
  • Sun Fire V245 Server
  •  
Related Categories
  • GCS>Sun Microsystems>Sun FAB>Hardware Remediation>Mandatory
  •  

PreviouslyPublishedAs
200088


Product
Sun Fire V245 Server

Date of Workaround Release
22-DEC-2006

Date of Resolved Release
13-FEB-2007

Part
  • Part No: 541-2412-01
  • Part Description: V245 Bus Bar Kit

Impact

This only affects shipped systems as described in the Corrective Action section below. Spares material is not affected, therefore no Services purge is required.


Contributing Factors

Thermal stress, shock, and certain service actions can cause the clamping action of the Bus Bar to come loose.


Symptoms

Potential of power faults and/or thermal events due to possible loose/poor Bus Bar connections.


Root Cause

The external supplier for the Sun Fire V245 Servers used incorrectly sized inserts for mounting Bus Bars in a limited number of systems.

To assist the field in a communication of this issue to customers, a Customer Letter is provided via the below URL:

  http://sdpsweb.central/FIN_FCO/FCO/A0276-1/SPE/276-Customer_Letter.sxw

Additionally, a Customer List can be viewed via the below *Internal Only* URL;

   Customer List

Corrective action was made available in Manufacturing via Purge P001-20356 as of November 13, 2006.

Bus Bar Kits were made available via ECO# WO_34830 as of December 20, 2006.

 

IMPLEMENTATION TARGET COMPLETION DATES:

AMER:  November 12, 2007
EMEA:  November 12, 2007
APAC:  November 30, 2007

Above dates were based on when each Timezone was determined to be Materially Ready to support implementation activities. After these dates proactive remediation should cease and then this remediation should only be implemented Upon Failure.

 

REPLACEMENT TIME ESTIMATE: 10 Minutes


Workaround

No workaround available.


Resolution

Hot Swappable: No

Proactively replace all affected Bus Bars as descibed below in the "Identifying and Remediating an Affected System" section.

  . For the Sun Fire V245 order one 541-2412-01 for each affected system.

Note: Bus Bar Replacement Procedures are included in the Bus Bar Kits.

 

Identifying and Remediating an Affected System:

To identify if a system is affected follow the below steps.

1) Check system serial number first:
Sun Fire V245 servers with serial numbers starting with 0645 (or earlier)
are potentially impacted by this issue and should be remediated.  If the
V245 serial number starts with 0645 or earlier, proceed to step 2.
If the Sun Fire V245 serial number starts with 0646 or higher, the system
is definitely NOT affected, and there is no need to go further.
2) Check system for StopShip/Purge sticker:
Systems with affected serial numbers that have already been remediated
either in Manufacturing, Channel Distribution or in the field will have
a sticker with the following alpha-numerics "P001-20356.A1" applied to
either side of the chassis toward the front.
  Pictures of these sticker as applied to the V245 is viewable via the
  below URL;
    http://sdpsweb.central/FIN_FCO/FCO/A0276-1/SPE/V245.jpg
For a system with StopShip/Purge sticker applied - NO FURTHER ACTION IS
REQUIRED.
If a system DOES NOT have a StopShip/Purge sticker applied, proceed to
Step 3) below.
3) If you identified your system as affected using steps 1 and 2 above,
conduct the following corrective action:
1. Refer to Instructions in Bus Bar kit and the Sun Fire V215 and V245
Servers Service Manual (819-3038-xx).
  A softcopy of these instructions can be viewed via the below URL;
    Bus Bar Replacement Procedures
2. Upon completion of remediation apply StopShip/Purge sticker from
Bus Bar Kit (if present) to left side of the chassis near the front
    as shown in pictures in step 2) above.

Comments

As a result of finding no impacted V215 Servers in the recent screening of CDP returns, the scope of this FCO has been reduced to only target V245 Servers.  We are confident that the sample size represented by those systems screened was more than statistically significant to make this change to the scope of the FCO.


Hardware Remediation Details

This FCO will have a time zone phased release based on material readiness as follows:



   Timezone      Readiness Date    --------      --------------    US/Canada     Ready    Ltn America   Ready    EMEA          Ready    APac          Feb/28/2007    ANZO          Ready    Japan         Ready

The above dates represent when each time zone has determined that it will be materially ready to support this FCO.  All dates are estimates.  Please REVISIT THIS DOCUMENT FREQUENTLY FOR UPDATED ESTIMATES, AND check with your Logistics Representative or TZ / Country / Area FCO Manager for more information with regard to material availability and the parts ordering process for this FCO.


Related Information
  • ECO: WO_34830
  • WWSSP: P001-20356
  • Manual: 819-3038-xx


 


Modification History
Date: 31-JAN-2007
  • Removed the V215 as an affected platform based on screening data from CDPs.

Date: 13-FEB-2007
  • Republished as resolved as material availability achieved and new SunFIT process in place and @ communicated in all Timezones.


Previously Published As
102758
Internal Contributor/submitter
John.Schoenfeld@Sun.COM

Internal Eng Business Unit Group
KE Authors

Internal Eng Responsible Engineer
John.Williams@Sun.COM

Internal Services Knowledge Engineer
Joe.Davis@Sun.COM

Internal Kasp FAB Legacy ID
102758

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date: 2006-12-22, 2007-02-13
Avoidance: Hardware Replacement
Responsible Manager: null
Original Admin Info: WF - started workflow based on preliminary/reviewed draft - Joe 12/19/06
WF - removed any reference to the V215 being affected and added note in the COMMENTS section explaining why. FCO will not be republished until seedstock material is available at the end of this month - Joe 1/24/07
WF - update link to Customer List due to renaming of list when list was
rerun by Tamara and posted by Manuel - Joe 2/7/07
WF - updated Material Readiness section as I can't remove section. All
TZs will be ready at time of republication which is awaiting resorting
of Customer List and getting SunFIT ready - Joe 2/7/07
WF - updated Workaround section to "no workaround" - Joe 2/7/07
WF - added link to Replacement Procedure doc in the Corrective Action
section, but not republishing as awtg VP Communication from Brad
Schultz (per Manuel Weiss) detailing new phased release and
tracking process. This should go out next Tuesday, at which time
this asset will be republished and sent out again to the distribution
alias. Joe 2/9/07
WF - 3 TZ comms went out explaining the SunFIT and the new global
FCO deployment process. This FCO changed to resolved and
republished via the distribution alias. Changed the global
implementation target completion date to reflect the 3 major
TZ target completion dates. - Joe 2/13/07
WF - At Manuel and Paul Appleby's request changed the Target
Completion Dates for EMEA and Americas from Oct/30/07 to
Nov/12/07. - Joe 2/13/07
WF - Minor change to Corrective Action section stating where the
StopShip/Purge Label will be located. - Joe 2/16/07
WF - Added (if present) to step 3)2. in Identification section of the
Corrective Action section. - Joe 2/27/07
Product_uuid
dd2799dd-e6e5-11da-ac3d-080020a9ed93|Sun Fire V245 Server

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