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Solution Type FAB (standard) Sure Solution 1000073.1 : PCI-X assemblies on Sun Fire E2900 Server have been marked with a 33MHz/66MHz sticker even though they can operate at up to 100MHz.
PreviouslyPublishedAs 200089 Product Sun Fire E2900 Server Date of Resolved Release 27-APR-2007 Part
Impact There is no impact to the operation of the system. It is possible customers may erroneously believe that PCI-X cannot operate at 100MHz due to the mislabeling. Contributing Factors
Symptoms Customer may complain that they don't think their PCI-X assembly can operate at 100MHz. Root Cause PCI-X assemblies have been manufactured since their release (August 2006) with labels that indicates they only have 33Mhz/66Mhz capabilities when in reality they are capable of operating at up to 100Mhz. The product BOM wasn't updated due to an Engineering oversight. New labels, which reference 33Mhz/66Mhz/100Mhz, have been added to PCI-X assemblies in manufacturing with the release of ECO WO_35228 effective March 27, 2007. Field FRU inventory will be upgraded. Resolution The purpose of this FAB informational only. If a customer questions or complains that the PCI-X (Sun p/n 541-1486) will not run above 66MHz, inform them that the labels are in error and that the product can operate at up to 100MHz. If a customer is insistent that they need the correct labels, they can be obtained via the internal only Non Orderable Part Request Tool per the below URL; http://wwopsrep-web.uk.sun.com:8888/apps/NOPRT In the pull-down select Part Request, enter the necessary information and click Send Request. Service Representative should order one each of all three of the following for each PCI-X card needing updated labeling: 263-2080-01 (replaces 263-2255-01) 263-2091-01 (replaces 263-2257-01) 263-2096-01 (replaces 263-2256-01)
Modification History Date: 04-MAY-2007
Previously Published As 102882 Internal Comments Related Information
Internal Contributor/submitter Benjamin.Wasden@Sun.COM Internal Eng Business Unit Group KE Authors Internal Eng Responsible Engineer David.Crabb@Sun.COM, Harry.Huynh@Sun.COM Internal Services Knowledge Engineer Joe.Davis@Sun.COM Internal Kasp FAB Legacy ID 102882 Internal Sun Alert & FAB Admin Info Critical Category: Significant Change Date: 2007-05-03 Avoidance: None Responsible Manager: Sue.Young@Sun.COM Original Admin Info: WF - initiated draft, awtg response from contributor on how the field can acquire new label. - Joe 4/13/07 WF - confirmed from David Crabb that the field can acquire the label via the NPRT process. Sending this FAB to extended review. - Joe 4/20/07 WF - sent to publish. - Joe 5/3/07 WF - added part numbers for the 3 labels to order. - Joe 5/4/07 Internal SA-FAB Eng Submission Field Action Bulletin (FAB) BLANK Submittal Template -- For Preliminary, Non-Hardware and Hardware FABs -- After following instructions for drafting a Field Action Bulletin, send this ASCII Text filled-in template to: FAB_Submit@sun.com The email Subject line should be similar to the following: Draft Field Action Bulletin / Synopsis ... --------------------------------------------------------------- Synopsis: PCI-X assemblies on Lightweight 8 systems have been marked with a 33Mhz/66Mhz sticker even though they can operate at up to 100Mhz. Avoidance: [ ] Binary [ ] T-Patch [ ] Patch [ ] Firmware [ ] Hardware [ ] Upgrade [ ] Workaround [ ] Reconfiguration [ ] Service Procedure [X] None [ ] Hardware Replacement (Must follow SMI FCO Process) * * Note:Please follow the below link for details on how to submit an FCO; http://sunwebcollab.central.sun.com/gm/folder-1.11.811470 Implementation: [X] Reactive (Upon Failure) [ ] Controlled Proactive (H/W FABs require Customer List and Customer Letter) [ ] Mandatory (Requires Customer List and Customer Letter) Product: (Mktg Part Number / Description) SYS2900A-4-1800-Z PCIX BUNDLE SYS2900B-4-1800-Z PCIX BUNDLE SYS2900C-4-1800-Z PCIX BUNDLE ** Note** the PCIX systems (quoted above) will have a label at top back corner on Left Hand side (looking from front) which has the manufacturing part number 602-3444-xx Affected X-Options: (Xoption Part Number / Description) X2766A-Z PCIX X-OPTION Affected Parts: (FRU/CRU Part Number / Description) #541-1486 PCIX FRU Issue Description: Impact Lightweight 8 PCI-X assemblies have been manufactured since their release (August 2006) with a label that indicates they only have 33Mhz/66Mhz capabilities when in reality they are capable of operating at up to 100Mhz. It is possible customers may erroneously believe that PCI-X cannot operate at 100Mhz due to the mislabeling. Contributing Factors N/A Symptoms Customer complaint that they don't think their PCI-X assembly can operate at 100Mhz Root Cause BOM wasn't updated due to engineering oversight Corrective Action: N/A Supported Workaround (if available) N/A Final Resolution The purpose of this FAB informational. The field should be aware that the issue exists. The new label which references 33Mhz/66Mhz/100Mhz has been added to PCI-X assemblies in manufacturing with the release of ECO WO_35228 effective March 27, 2007. Field FRU inventory will be upgraded. If a customer is insistent that they need the correct label one can be obtained from WWOPs. Identification of Affected Parts (how to): The PCI-X assembly will have a sticker that only shows 33Mhz/66Mhz. Hardware Remediation and Material Availability Details: N/A Comments: None References: * BugID: * Escalation ID: * Sun Alert: * Pending Patches: * Resolution Patches: * Other References: * Reference Manual: * Related URL(s): * ECO: WO_35228 * GSAP: * WW Stop Ship: * Radiance ID: Contacts: * Contributor: Ben Wasden * Responsible Engineer: Harry Huynh * Responsible Manager: Sue Young * Business Unit Group: [ ] SSG WGS (Workgroup Systems) [ ] SSG NSN (Netra Systems and Networking) [X] SSG ES (Enterprise Systems) [ ] SSG SW (Platform Software) [ ] SSG PNP (Processor) [ ] NSG (Network Systems Group) [ ] NWS (Network Storage) [ ] OP/N1 RPE (Operating Platforms/N1 Revenue Product Engin.) [ ] JPSE (Java Platform Sustaining Engineering) [ ] JWSSE (Java Web Services Sustaining Engineering) [ ] USG (User Software Group) [ ] Other - Please specify Product_uuid 63ff680d-0598-11d8-84cb-080020a9ed93|Sun Fire E2900 Server Attachments This solution has no attachment |
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