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| Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | ||
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Solution Type FAB (standard) Sure Solution 1000078.1 : System door interferes with Tape Drive operation.
PreviouslyPublishedAs 200094 Product Sun Fire E2900 Server Sun Fire V1280 Server Netra 1280 Server Date of Resolved Release 01-MAY-2006 Part
Impact The original issue was alignment of E2900/V1280/Netra 1280 door eject button (on Right Hand door) with (non-RoHS) Dat72 option. The tape could not be ejected properly, or could be ejected accidentally. When the RoHS DAT72 option was released, there then became some misalignment between LED holes in doors and the LEDs of the DAT72 drive, rendering the LED's unreadable, and the tape could still not be ejected properly. Contributing Factors Netra 1280, Sun Fire E2900 and Sun Fire V1280 when the DAT72 tape drive is present and a Non-RoHS right hand door is closed. Symptoms Multiple messages, similar to the following, may be observed when this issue results in the tape drive attempting to eject a tape when no tape is present. 02/14/07 11:30:50 str8-a SunVTS6.3ps1: VTSID 6002 tapetest.ERROR tape0: "Cannot open /dev/rmt/0l: I/O error." Probable_Cause(s): <No tape media in drive.> Recommended_Action(s): <Load tape media and retry test.> (run_on_error message 1)
Root Cause The right hand doors listed under Affected Parts section above, and the DAT72 tape drive were not properly aligned / positioned resulting in this issue. The new right hand door has the LED holes and eject button removed to eliminate the alignment issue. These changes were cut into Manufacturing in May of 2006 via ECO# WO_29351. Resolution Replacement Time Estimate: 30 minutes Hot Swappable: Yes Upon failure or customer request replace Right Door and Hinge as follows: Sun Fire V1280 and Netra 1280
Sun Fire E2900
Previously Published As 102842 Internal Comments This asset was fully evaluated as an FCO by Sun Quality and found not to meet criteria due to the small exposure and potential for experiencing this issue. Related Information
Internal Contributor/submitter Roy.Stiles@Sun.COM Internal Eng Business Unit Group KE Authors Internal Eng Responsible Engineer Rick.Rogers@Sun.COM Internal Services Knowledge Engineer Joe.Davis@Sun.COM Internal Kasp FAB Legacy ID 102842 Internal Sun Alert & FAB Admin Info Critical Category: Significant Change Date: 2007-03-13 Avoidance: Hardware Responsible Manager: Sean.White@Sun.COM Original Admin Info: WF - started initial draft. - Joe 3/09/07 WF - made minor mods per Responsible Eng. - Joe 3/13/07 Internal SA-FAB Eng Submission Field Action Bulletin (FAB) BLANK Submittal Template For Preliminary, Non-Hardware and Hardware FABs -- After following instructions for drafting a Field Action Bulletin, send this ASCII Text filled-in template to: FAB_Submit@sun.com The email Subject line should be similar to the following: Draft Field Action Bulletin / Synopsis ... --------------------------------------------------------------- Synopsis: Avoidance: [ ] Binary [ ] T-Patch [ ] Patch [ ] Firmware [X] Hardware [ ] Upgrade [ ] Workaround [ ] Reconfiguration [ ] Service Procedure [ ] None [ ] Hardware Replacement (Must follow SMI FCO Process) * * Note:Please follow the below link for details on how to submit an FCO; http://sunwebcollab.central.sun.com/gm/folder-1.11.811470 Implementation: [X] Reactive (Upon Failure) [ ] Controlled Proactive (H/W FABs require Customer List and Customer Letter) [ ] Mandatory (Requires Customer List and Customer Letter) Product: (Mktg Part Number / Description) A40-WSPF4-8GGB1 A40-WSPF8-16GGB A40-WSPF12-24GG A40-WSPF12-96GG N40-WSPF4-8GGB1 N40-WSPF8-16GGB N40-WSPF12-24GG N40-WSPF12-96GG A40-4P1200-8GB A40-4P1200-16GB A40-4P1200-32GB A40-8P1200-16GB A40-12P1200-24G N40-4P1200-8GB N40-4P1200-16GB N40-4P1200-32GB N40-8P1200-16GB N40-12P1200-24G E29-4P16GB-1050 E29-8P32GB-1050 E29-12P48GB-1050 E29-4P32GB-1050 E29-8P64GB-1050 E29-12P96GB-1050 E29-4P16GB-1200 E29-8P32GB-1200 E29-12P48GB-1200 E29-4P32GB-1200 E29-8P64GB-1200 E29-12P96GB-1200 E29-4P16GB-1350 E29-4P32GB-1350 E29-4P64GB-1350 E29-8P32GB-1350 E29-8P64GB-1350 E29-8P128GB-1350 E29-12P48GB-1350 E29-12P96GB-1350 E29-12P192GB-1350 E2900-BASE E2900-BASE2 SYS2900A-4-1500 SYS2900B-4-1500 Affected X-Options: (Xoption Part Number / Description) SG-XTAPDAT72-3F-2 / DAT 72 Internal Tape Drive, 3.5 inch/68 pin SCSI, RoHS:Y SG-XTAPDAT72-3F68 / 36-72GB 4 mm DAT 72 3.5-inch Tape Drive Affected Parts: (FRU/CRU Part Number / Description) 380-1328 / DAT 72 Internal Tape Drive, 3.5 inch/68 pin SCSI, RoHS:Y 380-1005 / 36-72GB 4 mm DAT 72 3.5-inch Tape Drive 560-2744 / Right Door and Hinge FRU 560-2725 / Right Door and Hinge FRU Issue Description: Impact [This should explain the impact to the running system in general and the impact to the affected component in particular; in terms of outage, downtime, loss of availability, loss of data, etc. State the actual impact, for example, the issue causes a system panic, reset, hang etc. If this is a serviceability issue, state how it affects the ability to service or maintain the product.] 1) Original problem was alignment of E2900/V1280/Netra 1280 door eject button (on Right Hand door) with (non-RoHS) Dat72 option. The tape could not be ejected properly (or could be ejected accidentally) 2) When RoHS DAT72 option was released there then became some misalignment between LED holes in doors and the LEDs of the DAT72 drive rendering the LED's unreadable (and the tape could still not be ejected properly). Contributing Factors [List anything, such as specific operating environments and/or configurations that may contribute to the issue.] Issue can happen when the DAT72 tape drive is present and a Non-RoHS right hand door is closed. Symptoms [Provide exact error messages and where and when the error messages are likely to occur.] Errors similar to the following may be observed when this issues results in the tape drive attempting to eject a tape when no tape is present. 02/14/07 11:30:50 str8-a SunVTS6.3ps1: VTSID 6002 tapetest.ERROR tape0: "Cannot open /dev/rmt/0l: I/O error." Probable_Cause(s): mended_Action(s): 02/14/07 11:30:50 str8-a SunVTS6.3ps1: VTSID 6002 tapetest.ERROR tape0: "Cannot open /dev/rmt/0l: I/O error." Probable_Cause(s): mended_Action(s): 02/14/07 11:30:50 str8-a SunVTS6.3ps1: VTSID 6002 tapetest.ERROR tape0: "Cannot open /dev/rmt/0l: I/O error." Probable_Cause(s): mended_Action(s): 02/14/07 11:30:50 str8-a SunVTS6.3ps1: VTSID 6002 tapetest.ERROR tape0: "Cannot open /dev/rmt/0l: I/O error." Probable_Cause(s): mended_Action(s): 02/14/07 11:30:50 str8-a SunVTS6.3ps1: VTSID 6002 tapetest.ERROR tape0: "Cannot open /dev/rmt/0l: I/O error." Probable_Cause(s): mended_Action(s): 02/14/07 11:30:50 str8-a SunVTS6.3ps1: VTSID 6002 tapetest.ERROR tape0: "Cannot open /dev/rmt/0l: I/O error." Probable_Cause(s): mended_Action(s): Root Cause [This is ultimate cause of the issue and can be provided in engineering/technical terms.] The right hand doors listed under parts effected and the DAT72 tape drive were not properly aligned / positioned resulting in the issue. [Explain how and when the issue was resolved by manufacturing, engineering or by the vendor.] New Right hand door provides proper alignment between the LED and holes in the door as well as the eject button. These changes were cut in in May of 2006 Corrective Action: Supported Workaround (if available) N/A Final Resolution [Provide recommended action for Sun Field personnel to follow in order to implement this fix in the field.] Replace right hand door as follows: V1280/Netra 1280 560-2848 / Right Door & Hinge Kit, RoHS:Y E2900 540-7019 / Right Door and Hinge, RoHS:Y [A detailed step-by-step procedure for implementing the fix, or high level instructions together with pointers to specific documentation pages.] [List all relevant product manuals, documentation and URL's which will help to implement the Corrective Action.] Identification of Affected Parts (how to): [State whether the affected components require visual inspection.] Yes, as indicated below (and when DDS-4 or DAT72 is present) [Explain how the field would identify the "bad" or affected parts from the "good" or fixed parts.] The door with the issue has features for an eject button and LED holes, the new door does not have these features. [Give precise commands, syntax, and sample output.] N/A - There are no commands. This is a physical replacement only. [State which Explorer files/directories might also be utilized for determining affected parts/product.] N/A Hardware Remediation and Material Availability Details: (For Hardware FABs only) [List estimated dates seedstock material will be available in each Timezone. This information should be acquired from the Services Logistics representative.] Material is currently available. Comments: [List anything specific to this asset that isn't already listed above.] References: * BugID: * Escalation ID: * Sun Alert: * Pending Patches: * Resolution Patches: * Other References: * Reference Manual: * Related URL(s): * ECO: WO_29351 * GSAP: * WW Stop Ship: * Radiance ID: Contacts: * Contributor: Roy Stiles * Responsible Engineer: rick.rogers@sun.com * Responsible Manager: sean.white@sun.com * Business Unit Group: SSG ES [ ] SSG WGS (Workgroup Systems) [ ] SSG NSN (Netra Systems and Networking) [X] SSG ES (Enterprise Systems) [ ] SSG SW (Platform Software) [ ] SSG PNP (Processor) [ ] NSG (Network Systems Group) [ ] NWS (Network Storage) [ ] OP/N1 RPE (Operating Platforms/N1 Revenue Product Engin.) [ ] JPSE (Java Platform Sustaining Engineering) [ ] JWSSE (Java Web Services Sustaining Engineering) [ ] USG (User Software Group) [ ] Other - Please specify Product_uuid 63ff680d-0598-11d8-84cb-080020a9ed93|Sun Fire E2900 Server 6a74b2f9-bbd8-4b2c-870d-b6b73d6e224f|Sun Fire V1280 Server e41a7084-3dbf-472d-918b-efb50dcbc220|Netra 1280 Server Attachments This solution has no attachment |
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