Any pre-existing certain softwares on the SVP FRU of Sun StorEdge 99x0 Arrays must be removed to replace a defective SVP.

Asset ID:	1-73-1000550.1
Update Date:	2010-08-31
Keywords:

Solution Type FAB (standard) Sure

Solution 1000550.1 : Any pre-existing certain softwares on the SVP FRU of Sun StorEdge 99x0 Arrays must be removed to replace a defective SVP.

Related Items


Sun Storage 9970 System
 Sun Storage 9910 System
 Sun Storage 9960 System
 Sun Storage 9980 System

Related Categories


GCS>Sun Microsystems>Sun FAB>Standard>Reactive

PreviouslyPublishedAs
200696

Product
Sun StorageTek 9910
Sun StorageTek 9960 System
Sun StorageTek 9970 System
Sun StorageTek 9980 System

Impact

The existence of this pre-existing software and Microcode on the replacement SVP FRU can exacerbate the defective SVP replacement procedure.

Contributing Factors

Any pre-existing Microcode, Apache, or Java software should be removed from the replacement SVP FRU, received from the HDS Ditribution Centers, before it is used to replace a defective SVP.

Symptoms

Under rare conditions, SVP's received from spares inventory may sometimes have pre-existing Apache, Java, Microcode etc. installed from a previous installation. SVP's received from the Distribution Centers should only have the Operating System, Internet Explorer, etc installed.

Workaround

Please adhere to the following procedure to remove a Microcode, Apache, or Java softwares from the SVP FRU on the HDS storage array products.

1. Remove SVP main from Start Up Menu.
Go to C:\Documents and Settings\All Users\Start Menu\Programs\Startup
Delete SVP_MAIN.exe icon
Delete SVP icon from
C:\Documents and Settings\All Users\Start Menu\Programs
Delete SVP icon from Desktop
2. Reboot Laptop.
3. Delete DKC200 directory from C: drive.
To delete the DKC200 sub directory, first delete all sub directories under
DKC200 and then the DKC200 directory.
4. Stop Apache Service.
Start -> Programs -> Apache HTTP Server -> Control Apache Server -> Stop
5. Delete the C:\Perl subdirectory (if it exists).
6. Remove Apache and Java by using Windows Add/Remove Function.
Start -> Control Panel -> Add/Remove Programs
7. Delete HIHSM Monitor files form D: drive.
8. Ensure that other software products that are normally install at the customer
site such as PCAW & HiTrack are also removed.
Delete C:\HDS from the SVP if present.
9. Reboot the Laptop.
10. Delete everything under the C:\WINNT\temp subdirectory.
11. Run the setup.exe program from the Microcode CD version that
correlates to the Microrode version running on the DKC.
Startup -> Run -> E:\Setup.exe
IMPORTANT NOTE: The Setup program must only be used for the
Microprogram version that will be installed on the SVP.
Follow the instructions from the "SVP Replacement" section of the
maintenance manual.
Please check GSCC PSIM #50 SE9900 - SVP FRU - Update at
	http://se9900.emea/scc/abi/reference50.html
12. Define and setup the information of Apache and other software.
13 . Reboot laptop.
14. Attempt to access from Web Console or Storage Navigator to check the
behavior.

Resolution

If you receive any SVP which contains any of the mentioned software programs, you can return SVP for new replacement. Please report these incidents to SEJSC at;

http://sejsc.ebay

by escalating issue via PTS storage. We expect this to be rare. If you do encounter this please be prepared to provide the following information:

1. Indicate if this SVP will be returned to the IDC/EDC etc.
2. We will need a reference number (this is located on the bottom
right of the HDS label that the IDC prints) it will be located in
the Reference # area.
3. Date at the top right of the HDS label.
4. SVP serial number.
5. Serial number.
6. If this SVP is returned to the IDC/EDC, the ORIGINAL CARTON & PACKAGING
MATERIAL MUST REMAIN WITH THE DEFECTIVE PART. This is very important.
SVP Part Numbers:
SE9960/9910:
============
-------------------------------------------------------------------------
| Sun Part #   | Hitachi Part # | Description                             |
|==============+================+=========================================| 	
| 370-4869 [F] | 5509123-C      | 9960 Service Processor (SVP); 270GX     |
|--------------+----------------+-----------------------------------------|
| 370-5713 [F] | 5509123-E 	  | 9960 Service Processor (SVP); Flora     |
|              |                |        270HX Laptop                     |
|--------------+----------------+-----------------------------------------|
| 370-4796 [F] | 5510657-A 	  | 9910 Flora 270V/270SX Service Processor |
|              |                |        (SVP)                            |
-------------------------------------------------------------------------
SE9970/9980:
============
-------------------------------------------------------------------------
| Sun Part #   | Hitachi Part # | Description                             |
|==============+================+=========================================| 	
| 370-5039 [F] | 5513995-A      | SVP Assembly                            |
-------------------------------------------------------------------------

Abbreviations used in this FIN:

IDC Indianapolis Distribution Center

EDC European Distribution Center

SVP Service Processor (Laptop)

Modification History
Date: 01-NOV-2006

Updated per Suresh Gummanur by adding a delete statement to step 8 in the Corrective Action section.

Previously Published As
102695
Internal Comments
Related Information

URL: http://sejsc.ebay/AL/Alert9980V-58a.pdf
Other: HDS Alert# 58

Internal Contributor/submitter
Suresh.Gummanur@Sun.COM

Internal Eng Business Unit Group
KE Authors

Internal Eng Responsible Engineer
Suresh.Gummanur@Sun.COM

Internal Services Knowledge Engineer
Joe.Davis@Sun.COM

Internal Kasp FAB Legacy ID
102695, I1048-1 (FIN)

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date: 2003-11-21
Avoidance: Service Procedure
Responsible Manager: null
Original Admin Info: WF - migrated to FAB, updated Corrective Action section and republished.

Internal SA-FAB Eng Submission
FIELD INFORMATION NOTICE
(For Authorized Distribution by Sun Service)

FIN #: I1048-1

Synopsis: Any pre-existing certain softwares on the SVP FRU of Sun StorEdge 99x0 Arrays must be removed to replace a defective SVP.

Create Date: Nov/21/03

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun StorEdge 99x0 Array

Product Category: Storage / Diag-Doc-Service

Product Affected:

Systems Affected:
-----------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- Anysys - System Platform Independent -

X-Options Affected:
-------------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- SE9910 ALL Sun StorEdge 9910 Array -
- SE9960 ALL Sun StorEdge 9960 Array -
- SE9970 ALL Sun StorEdge 9970 Array -
- SE9980 ALL Sun StorEdge 9980 Array -

Parts Affected:

----------------------
Part Number Description Model
----------- ----------- -----
- - -

References:

HDS Alert: #58
ECN :
URL : http://sejsc.ebay/AL/Alert9980V-58a.pdf

Issue Description:

Any pre-existing Microcode, Apache, or Java software should be removed
from the replacement SVP FRU, received from the HDS Ditribution
Centers, before it is used to replace a defective SVP.

Under rare conditions, SVP's received from spares inventory may
sometimes have pre-existing Apache, Java, Microcode etc. installed from
a previous installation. The existence of this software and Microcode
on the replacement SVP FRU can exacerbate the defective SVP
replacement procedure. SVP's received from the Distribution Centers
should only have the Operating System, Internet Explorer etc.
installed.

Implementation:

---
| | MANDATORY (Fully Proactive)
---

---
| | CONTROLLED PROACTIVE (per Sun Geo Plan)
---

---
| X | REACTIVE (As Required)
---

Corrective Action:

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

Please adhere to the following procedure to remove a Microcode, Apache,
or Java softwares from the SVP FRU on the HDS storage array products.

1. Remove SVP main from Start Up Menu.

Go to C:\Documents and Settings\All Users\Start Menu\Programs\Startup
Delete SVP_MAIN.exe icon

Delete SVP icon from
C:\Documents and Settings\All Users\Start Menu\Programs

Delete SVP icon from Desktop

2. Reboot Laptop.

3. Delete DKC200 directory from C: drive.

To delete the DKC200 sub directory, first delete all sub directories under
DKC200 and then the DKC200 directory.

4. Stop Apache Service.

Start -> Programs -> Apache HTTP Server -> Control Apache Server -> Stop

5. Delete the C:\Perl subdirectory (if it exists).

6. Remove Apache and Java by using Windows Add/Remove Function.

Start -> Control Panel -> Add/Remove Programs

7. Delete HIHSM Monitor files form D: drive.

8. Ensure that other software products that are normally install at the customer
site such as PCAW & HiTrack are also removed.

Delete C:\HDS from the SVP if present.

9. Reboot the Laptop.

10. Delete everything under the C:\WINNT\temp subdirectory.

11. Run the setup.exe program from the Microcode CD version that
correlates to the Microrode version running on the DKC.

Startup -> Run -> E:\Setup.exe

IMPORTANT NOTE: The Setup program must only be used for the
Microprogram version that will be installed on the SVP.

Follow the instructions from the "SVP Replacement" section of the
maintenance manual.

Please check GSCC PSIM #50 SE9900 - SVP FRU - Update at

http://se9900.emea/scc/abi/reference50.html

12. Define and setup the information of Apache and other software.

13 . Reboot laptop.

14. Attempt to access from Web Console or Storage Navigator to check the
behavior.

Comments:

If you receive any SVP which contains any of the mentioned software
programs, you can return SVP for new replacement. Please report these
incidents to SEJSC ( http://sejsc.ebay) by escalating issue via PTS
storage. We expect this to be rare. If you do encounter this please be
prepared to provide the following information:

1. Indicate if this SVP will be returned to the IDC/EDC etc.

2. We will need a reference number (this is located on the bottom
right of the HDS label that the IDC prints) it will be located in
the Reference # area.

3. Date at the top right of the HDS label.

4. SVP serial number.

5. Serial number.

6. If this SVP is returned to the IDC/EDC, the ORIGINAL CARTON & PACKAGING
MATERIAL MUST REMAIN WITH THE DEFECTIVE PART. This is very important.

SVP Part Numbers:

SE9960/9910:
============

-------------------------------------------------------------------------
| Sun Part # | Hitachi Part # | Description |
|==============+================+=========================================|
| 370-4869 [F] | 5509123-C | 9960 Service Processor (SVP); 270GX |
|--------------+----------------+-----------------------------------------|
| 370-5713 [F] | 5509123-E | 9960 Service Processor (SVP); Flora |
| | | 270HX Laptop |
|--------------+----------------+-----------------------------------------|
| 370-4796 [F] | 5510657-A | 9910 Flora 270V/270SX Service Processor |
| | | (SVP) |
-------------------------------------------------------------------------

SE9970/9980:
============

-------------------------------------------------------------------------
| Sun Part # | Hitachi Part # | Description |
|==============+================+=========================================|
| 370-5039 [F] | 5513995-A | SVP Assembly |
-------------------------------------------------------------------------

Abbreviation used in this FIN

IDC Indianapolis Distribution Center
EDC European Distribution Center
SVP Service Processor (Laptop)

============================================================================

Implementation Footnote:

i) In case of MANDATORY FINs, Sun Services will attempt to contact
all affected customers to recommend implementation of the FIN.

ii) For CONTROLLED PROACTIVE FINs, Sun Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.

iii) For REACTIVE FINs, Sun Services will implement the FIN as the
need arises.
----------------------------------------------------------------------------
Product_uuid
2a918ae2-0a18-11d6-834a-c679537eebe7|Sun StorageTek 9910
2a94fb3c-0a18-11d6-90a8-c9c08656284f|Sun StorageTek 9960 System
4ea4b951-9fc9-4f1f-b64e-69572a400fb4|Sun StorageTek 9970 System
c2428fbe-8ab7-41d0-8b6e-ab489823c9d4|Sun StorageTek 9980 System

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