Asset ID:	1-73-1000705.1
Update Date:	2010-09-10
Keywords:

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Solution Type  FAB (standard) Sure

Solution  1000705.1 :   Hitrack versions (prior to B.2) for the SE9990 and SE9985 arrays can exit unexpectedly and may not send SIM notifications.  


PreviouslyPublishedAs
200923

Product
Sun StorageTek 9990 System
Sun StorageTek 9985 System


Impact

Earlier versions of HiTrack for the SE9990 and SE9985 contained a bug that could cause the application to exit while performing file creation during the phone home process. This would lead to the subsystem not phoning home SIMs or daily calls. The Hitrack application will not restart automatically and must be manually restarted to once again begin receiving phone home and SIM data from the subsystem. This is an intermittent issue and might not occur on every phone home attempt.

Resolution

To remedy these issues, all SE9990 and SE9985 arrays should be running HiTrack version B.2 or higher. The latest version of HiTrack and the related ECN can be found on the SE9990.eng website at:

http://se9990.eng/ecn.html#HI-TRACK-ECN

Previously Published As
102018
Internal Comments

None

Related Information

• Manual: Maintenance Manuals for the 99xx series arrays
• URL: http://pts-storage.west/products/T99x0/documentation.html
  http://se9990.eng/ecn.html#HI-TRACK-ECN

Internal Contributor/submitter
jhibser@sun.com [Jeffrey Hibser]

Internal Eng Business Unit Group
KE Authors

Internal Eng Responsible Engineer
jhibser@sun.com [Jeffrey Hibser]

Internal Services Knowledge Engineer
sean.hassall@sun.com

Internal Kasp FAB Legacy ID
102018

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date:
Avoidance: Service Procedure
Responsible Manager: null
Original Admin Info: null

Internal SA-FAB Eng Submission
Hitrack versions (prior to B.2) for the SE9990 and SE9985 arrays can exit unexpectedly and may not send SIM notifications.

Product_uuid
15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System
73084edc-dc32-11d9-8a74-080020a9ed93|Sun StorageTek 9985 System

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