Asset ID:	1-73-1000787.1
Update Date:	2010-08-30
Keywords:

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Solution Type  FAB (standard) Sure

Solution  1000787.1 :   Improper usage of RAID Management tools such as Santricity (NRM) and CAM (Common Array Management) to administer the Sun StorEdge 5210/5310 and Sun StorageTek 5320/5220 can lead to unplanned outages including data corruption and data loss  


PreviouslyPublishedAs
201064

Product
Sun StorageTek 5310 NAS Appliance
Sun StorageTek 5220
Sun StorageTek 5320
Sun StorageTek 5210 NAS Appliance

Bug Id
<SUNBUG: 6518445>

Date of Resolved Release
14-MAY-2007


Impact

Unplanned outages, data corruption and/or data loss.

Contributing Factors

Improper methods of administering the Sun StorEdge 5210/5310 and Sun StorageTek 5320/5220 which include improper procedures to revive the volumes and drives, firmware upgrades, off-lining drives, etc.

Symptoms

Various symptoms, amongst others, that may be experienced could be;

1. Volumes and multiple drives are offline
2. Data corruption
3. NAS does not boot up

Root Cause

Incorrect procedures applied without having complete knowledge of the management tools.

Resolution

When using management tools on Sun StorEdge 5210/5310 and Sun StorageTek 5320/5220 products, extreme care should be taken to avoid a system outage and/or data corruption/loss.

Recommended action is to contact Sun support for proper procedures, and to use the management tools under the guidance of Sun backline support.

Previously Published As
102916
Internal Comments

Questions about this asset should be addressed to the Responsible Engineer listed in the Contacts section of this Field Action Bulletin.

Hardware Remediation Details

 

Related Information

• Other: Sun Alert 102832

Internal Contributor/submitter
Sushil.Shirke@Sun.COM

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
Sushil.Shirke@Sun.COM

Internal Services Knowledge Engineer
Joe.Davis@Sun.COM

Internal Escalation ID
1-21037694

Internal Kasp FAB Legacy ID
102916

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date: 2007-05-29
Avoidance: Service Procedure
Responsible Manager: Sailesh.Thanki@Sun.COM
Original Admin Info: WF - created draft, awtg further info from Contributor. - Joe 5/14/07
WF - updates provided by Contributor, sending to Extended
Review. - Joe 5/17/07
WF - added related BugID and Sun Alert and put onhold at Contributor's
request. - Joe 5/18/07
WF - Send to Publish w/no more updates at Contributor's
request. - Joe 5/29/07
Internal SA-FAB Eng Submission
---------------------------------------------------------------

Synopsis:Improper usage of RAID Management tools such as Santricity ( NRM ) and CAM (Common Array Management) to administer the Sun StorEdge 5210/5310 and Sun StorageTek 5320/5220 can lead to an unplanned outages and also result in data corruption or data loss.

Avoidance:
[ ] Binary
[ ] T-Patch
[ ] Patch
[ ] Firmware
[ ] Hardware
[ ] Upgrade
[ ] Workaround
[ ] Reconfiguration
[X] Service Procedure
[ ] None
[ ] Hardware Replacement (Must follow SMI FCO Process) *

* Note:Please follow the below link for details on how
to submit an FCO;

http://sunwebcollab.central.sun.com/gm/folder-1.11.811470

Implementation:

[X] Reactive (Upon Failure)
[ ] Controlled Proactive (H/W FABs require Customer List and
Customer Letter)
[] Mandatory (Requires Customer List and Customer Letter)


Product: (Mktg Part Number / Description)
Sun StorEdge 5310
Sun StorEdge 5210
Sun StorageTek 5320.
Sun StorageTek 5220.

Affected X-Options: (Xoption Part Number / Description)

Affected Parts: (FRU/CRU Part Number / Description)


Issue Description:

Impact

Unplanned outages and failures including data corruption and data loss.

Contributing Factors

Improper methods of administering the Sun StorEdge 5210/5310 and Sun StorageTek 5320/5220 which include improper procedures to revive the volumes and drives, firmware upgrades, offlining drives etc.

Symptoms

The various symptoms could be:
1. Volumes and multiple drives are offline.
2. Data corruption.
3. NAS does not boot up.
amongst others.

Root Cause

Incorrect procedures applied without fully having the knowledge of the management tools.

Corrective Action:

Supported Workaround (if available)

Final Resolution

Recommended action is to contact Sun support for proper procedures and to use the management tools under the guidance of the backline support.


Identification of Affected Parts (how to): N/A


Hardware Remediation and Material Availability Details:
(For Hardware FABs only)

N/A

Comments:

References:

* BugID:
* Escalation ID: 1-21037694
* Sun Alert:
* Pending Patches:
* Resolution Patches:
* Other References:
* Reference Manual:
* Related URL(s):
* ECO:
* GSAP:
* WW Stop Ship:
* Radiance ID:

Contacts:

* Contributor: Sushil.Shirke@sun.com
* Responsible Engineer:Sushil.Shirke@sun.com
* Responsible Manager:Sailesh.Thanki@sun.com
* Business Unit Group:

[ ] SSG WGS (Workgroup Systems)
[ ] SSG NSN (Netra Systems and Networking)
[ ] SSG ES (Enterprise Systems)
[ ] SSG SW (Platform Software)
[ ] SSG PNP (Processor)
[ ] NSG (Network Systems Group)
[X] NWS (Network Storage)
[ ] OP/N1 RPE (Operating Platforms/N1 Revenue Product Engin.)
[ ] JPSE (Java Platform Sustaining Engineering)
[ ] JWSSE (Java Web Services Sustaining Engineering)
[ ] USG (User Software Group)
[ ] Other - Please specify
Product_uuid
63654ce5-f88d-11d8-ab63-080020a9ed93|Sun StorageTek 5310 NAS Appliance
77a19d66-bc99-11db-8069-080020a9ed93|Sun StorageTek 5220
9d23ea64-a8be-11da-85b4-080020a9ed93|Sun StorageTek 5320
d4e4fc3d-7c3f-11d8-9e3a-080020a9ed93|Sun StorageTek 5210 NAS Appliance

Attachments

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