Specified SE9990 components now require autodumps to be collected and returned on USB memory devices included with the spare PCBs(printed circuit boards).

Asset ID:	1-73-1000829.1
Update Date:	2010-09-10
Keywords:

Solution Type FAB (standard) Sure

Solution 1000829.1 : Specified SE9990 components now require autodumps to be collected and returned on USB memory devices included with the spare PCBs(printed circuit boards).

Related Items


Sun Storage 9990 System
 Sun Storage 9985 System

Related Categories


GCS>Sun Microsystems>Sun FAB>Standard>Reactive

PreviouslyPublishedAs
201109

Product
Sun StorageTek 9990 System
Sun StorageTek 9985 System

Part

Part No: 5524263-A
Part Description: (WP512-A) Serial 8-port CHA ASSY

Part

Part No: 5524264-A
Part Description: (WP517-A) NAS 4-port CHA ASSY

Part

Part No: 5524243-A
Part Description: (SH358-A) FSW

Part

Part No: 5524249-A
Part Description: (WP530-A) CSW

Part

Part No: 5524251-A
Part Description: (WP541-A) CACHE

Part

Part No: 5524252-A
Part Description: (WP551-A) SM-1 PK

Part

Part No: 5524253-A
Part Description: (WP552-A) SM-2 PK

Part

Part No: 5524255-A
Part Description: (WP520-A) DKA ASSY

Part

Part No: 5524257-A
Part Description: (WP513-A) Fibre 8-port CHA ASSY

Part

Part No: 5524258-A
Part Description: (WP513-B) Fibre 16-port CHA ASSY

Part

Part No: 5524259-A
Part Description: (WP515-A) MF Fibre 4-port CHA ASSY

Part

Part No: 5524260-A
Part Description: (WP515-B) MF Fibre 4-port CHA ASSY

Impact

This FIN is sent to provide field notification of a new requirement to collect autodump information onto 256MB USB Memory Stick supplied with spare replacement components when replacing SE9990 PCBs.

Symptoms

Root Cause

Workaround

Resolution

Refer to RAID500 Maintenance Manual rev 4 and above in Replace Section, PRE-PROCEDURE-Z found on page REP02-990 AND SVP02-540 for dump retrieval procedures. USB memory devices are now being included with replacement parts received from ** HDS logistics inventories. **

SUN has not, at the time of this writing, included USB memory devices within SUN owned inventory.

If no USB memory device is included with spare received, please follow normal replacement and return.

Process until further notice.

Dumps may take 15-60 minutes to perform. Preferred AutoDump type is ?Normal?=>(Dump type: Normal (15~60 minutes); Medium: Removable Disk), this procedure will store the ?hdcp.tgz? file onto the USB memory stick for return with the defective component.

Previously Published As
101975
Internal Comments

If USB memory sticks are not included in a SE9990 PCB received from logistics, USB memory can be ordered. This FIN will be updated with p/n and order process when available.

Abbreviations used in this FIN.

PCB : Printed Circuit Board

USB : Universal Serial Bus

Related Information

Manual: RAID500 Maintenance Manual rev 4 and above, Replace Section PRE-PROCEDURE-Z, page REP02-990 AND SVP0
URL: http://se9990.eng/HECN/510-FCB/5h014p.pdf
Other: HDS Alert USP_041526, HTC FCB DKC510I-H003

Internal Contributor/submitter
gene.massey@sun.com

Internal Eng Business Unit Group
KE Authors

Internal Eng Responsible Engineer
gene.massey@sun.com

Internal Services Knowledge Engineer
sean.hassall@sun.com

Internal Kasp FAB Legacy ID
101975

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date:
Avoidance: Service Procedure
Responsible Manager: null
Original Admin Info: null

Internal SA-FAB Eng Submission
Specified SE9990 components now require autodumps to be collected and returned on USB memory devices included with the spare PCBs(printed circuit boards).

Product_uuid
15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System
73084edc-dc32-11d9-8a74-080020a9ed93|Sun StorageTek 9985 System

Attachments

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