Changes to Sun StorEdge Remote Response (SSRR) activation process

Asset ID:	1-73-1000839.1
Update Date:	2010-08-30
Keywords:

Solution Type FAB (standard) Sure

Solution 1000839.1 : Changes to Sun StorEdge Remote Response (SSRR) activation process

Related Items


Sun Storage 6320 System
 Sun Storage 3910 Array

Related Categories


GCS>Sun Microsystems>Sun FAB>Standard>Controlled Proactive

PreviouslyPublishedAs
201119

Product
Sun StorageTek 3900 Series
Sun StorageTek 6900 Series
Sun StorageTek 6320 System

Impact

As a result of a recent backend infrastructure upgrade, the following changes have been made to the activation process for remote monitoring of SSRR systems.

When activating a SSRR system, the system must be activated in the SAMS3 portal to initiate monitoring of alarms. The following information will need to be provided:

customer site name
system installation address
customer contacts onsite
radiance routing information

A reminder to enter this information has been added to the SSRR Activation Webform.

Once this information has been entered, the SAMS3 application will generate an activation event for a Radiance case to be opened for end to end testing. As a result, it is no longer necessary to open a Radiance case to initiate activation, simply log into the SAMS3 portal to start the process.

Note: Customers may still call into the support organization to initiate activation. In this event, the activation team in the RSC will ensure that the appropriate information has been entered into the portal.

Resolution

To activate a system in the SAMS3 portal, please go to the following link:

https://rm-portal.central.sun.com:3031/cgi-bin/sams3_portal/activation.cgi

For instructions on how to enter this information into the SAMS3 portal upon activation please refer to the following link:

https://sccc-storage:5080/wiki/index.php/SAMS3_activate

For more information on SSRR activation, please go to the following link:

http://rsc.uk.sun.com/SSRR_Activation/SAW/

Previously Published As
102251
Internal Comments

None.

Related Information

URL: http://rsc.uk.sun.com/SSRR_Activation/SAW
https://rm-portal.central.sun.com:3031/cgi-bin/sams3_portal/activation.cgi
https://sccc-storage:5080/wiki/index.php/SAMS3_activate

Internal Contributor/submitter
Sue.Evanoff@sun.com

Internal Eng Business Unit Group
KE Authors

Internal Eng Responsible Engineer
sue.evanoff@sun.com

Internal Services Knowledge Engineer
sean.hassall@sun.com

Internal Kasp FAB Legacy ID
102251

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date:
Avoidance: Service Procedure
Responsible Manager: null
Original Admin Info: null

Product_uuid
04ccc2c2-16a1-11d7-9f9a-f83fdd2e2f1b|Sun StorageTek 3900 Series
09a6d778-16f2-11d7-8802-94885c013b6c|Sun StorageTek 6900 Series
4de60cc2-a08e-4610-b8bf-6a1881cb59c6|Sun StorageTek 6320 System

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