SE9990 SVP - Windows XP SP2 - may cause SVP-DKC communication errors.

Asset ID:	1-73-1001062.1
Update Date:	2010-11-10
Keywords:

Solution Type FAB (standard) Sure

Solution 1001062.1 : SE9990 SVP - Windows XP SP2 - may cause SVP-DKC communication errors.

Related Items


Sun Storage 9990 System

Related Categories


GCS>Sun Microsystems>Sun FAB>Standard>Reactive

PreviouslyPublishedAs
201389

Product
Sun StorageTek 9990 System

Xoption

Xoption Number: SE9990
Xoption Description: Sun StorEdge 9990 Array

Impact

Due to the enhanced security measures of Windows XP SP2, the following issues may be observed with any SE9990 subsystem, that has had Windows XP Service Pack 2 (SP2) applied.

When opening the SVP Maintenance window after rebooting the SVP in a subsystem which has a failed part, an SVP-DKC connection error occurs.
If a CSW is replaced, an SVP-DKC connection error occurs in some cases.

Symptoms

Resolution

Possible temporary workarounds to the issues as outlined above include:

For issue #1. Wait for approximately 30 minutes with the SVP screen in Modify mode, and then reopen the Maintenance window. Dependant on the failed part, it may become possible to open the Maintenance window.

If issue #2 is encountered, the only known recovery option is to restore the SVP OS to Windows XP SP1a.

SOLUTION:

1) Until further notice, do NOT install Service Pack 2 on the SE9990 SVP.

2) Modified Microcode to address this problem will be released in the future (the tentative date for the release of fixed Microcode is early Autumn 2005).

For details of how to uninstall Windows XP SP2 and restore the SVP OS to Windows XP SP1a, see Appendix A of HDS Alert USP_039198 for details.

o http://webhome.sfbay/sejsc/AL/USP_039198R3.pdf

If it is not possible to uninstall Windows XP SP2 for some reason, the SVP OS image may have to reinstalled using the SE9990 SVP OS Recovery procedure, as outlined in the R500 MMN page TRBL03-171.

"How To" doc 1007924.1 also provides additional details of the SE9990 SVP OS recovery process.

o https://support.us.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1007924.1

Modification History
Date: 21-MAR-2007

Changed Product from KASP to SE9990.

Previously Published As
101780
Internal Comments

Abbreviations used in this FIN.

CSW : Cache SWitch.

DKC : DisK Controller.

HDS : Hitach Data Systems.

MMN : Maintenance Manual.

OS : Operating System.

SP2 : Service Pack 2

SVP : Service Processor

Related Information

Manual: RAID500 Maintenance Manual
URL: http://webhome.sfbay/sejsc/AL/USP_039198R3.pdf
http://pts-storage.west/products/T99x0/documentation.html
Other: Alert USP_039198

Internal Eng Business Unit Group
KE Authors

Internal Services Knowledge Engineer
joe.davis@sun.com (as of 3/21/07)

Internal Kasp FAB Legacy ID
101780

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date: 2005-06-21
Avoidance: Upgrade
Responsible Manager: null
Original Admin Info: WF - chgd Product from KASP to SE9990. - Joe 3/21/07

Product_uuid
15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System

Attachments

This solution has no attachment