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Asset ID: 1-73-1017432.1
Update Date:2010-11-11
Keywords:

Solution Type  FAB (standard) Sure

Solution  1017432.1 :   Unauthorised Modifications to StorEdge 99x0 Service Processor (SVP) - Windows Operating System  


Related Items
  • Sun Storage 9970 System
  •  
  • Sun Storage 9990 System
  •  
  • Sun Storage 9910 System
  •  
  • Sun Storage 9960 System
  •  
  • Sun Storage 9985 System
  •  
  • Sun Storage 9980 System
  •  
Related Categories
  • GCS>Sun Microsystems>Sun FAB>Standard>Reactive
  •  

PreviouslyPublishedAs
228535


Product
Sun StorageTek 9990 System
Sun StorageTek 9910
Sun StorageTek 9960 System
Sun StorageTek 9970 System
Sun StorageTek 9985 System
Sun StorageTek 9980 System


Impact

In order to ensure consistent and available subsystem operation, maintenance personnel MUST refrain from modifying SVP settings and parameters that are undocumented, or are not part of specific maintenance operations.


Contributing Factors

The SVP and Microcode program, and other authorized applications such as Hi-Track, assume several default settings with respect to the SVP - Windows OS Operating environment, and networking parameters.


Symptoms

Changing any of the SVP - Windows OS parameters names can negatively affect the SVP related programs or utilities that run on the SVP PC. E.g; Hi-Track. Such unauthorized changes can also negatively affect programs and external software that needs access to the SVP, such as (but not limited to) StorageNavigator, GraphTrack, HiCommand Device Manager.


Root Cause

Examples of prohibited modifications to the SVP - Windows Operating System include.

Note: This list is NOT exhaustive.

  • Changing the Windows OS Network Interfaces names
  • Modifying Windows OS Regional Language options
  • Setting of SVP / Windows OS Time Zone (TZ) to something other than GMT
  • Installation of unauthorized applications / software packages
  • Installation of unauthorized Microsoft patches
  • The blocking of SVP network ports

Workaround

 


Resolution

Unless specifically instructed to do so by PTS/RSD, or official documentation such as the MMN's, FAB's, HDS ECN's, or Alerts detail the requirement to make such a change, do NOT make ANY unauthorized modifications to the SVP - Windows Operating System.

If the SVP Windows Network Interfaces names are found to have been modified, please rename them (right mouse click on the interface names) to the correct, original Network Interfaces names which are Local Area Connection, and Local Area Connection 2 or Local Area Connection 3.

As per procedure 1.2 Setting IP Address and Network on page WEB01-40 in the WEB CONSOLE Section of the 9900V Series (SE9970 and SE9980) Maintenance Manuals, "Local Area Connection 2" or "Local Area Connection 3" should be used for setting an external IP address on the SVP for use on the customer's intranet.

  • Local Area Connection = SVP Private LAN (SVP to DKC link)
  • Local Area Connection 2 (or 3) = SVP Public LAN (customer's intranet)

As per procedure 1.2 Setting IP Address and Network on page WEB01-30 in the WEB CONSOLE Section of the USP (ST9990) and NSC (ST9985) Maintenance Manuals, "Local Area Connection" should be used for setting an external IP address on the SVP for use on the customer's intranet.

  • Local Area Connection = SVP Public LAN (customer's intranet)
  • Local Area Connection 2 = SVP Private LAN (SVP to DKC link)

A reboot of the SVP is required to "activate / enable" the Network Interface name changes.

The SVP - Windows OS Regional Language must be left at the default setting of English (US).

As per the MMN SVP specification, the Time Zone must be set to GMT.

The only software packages that should be installed on the SVP are those documented in the MMN's SVP section, and Hi-Track.


Modification History
Date: 05-SEP-2006

  • updated resolution section

Date: 07-NOV-2006
  • updated resolution section with regard to Local Area Connection bullet points.


Previously Published As
102265
Internal Comments


Abbreviations used in this document:


DKC : DisK Controller


ECN : Engineering Change Notice


HDS : Hitachi Data Systems


LAN : Local Area Network


MMN : Maintenance MaNual


MS : MicroSoft


PC : Personal Computer


SVP : SerVice Processor


Related Information
  • Manual: SE99x0 Maintenance Manuals
  • URL: http://sejsc.ebay/AL/USP_045322.htm
    http://pts-storage.west/products/T99x0/documentation.html
    http://sejsc.ebay/almain.html#SECURITY

  • Other: HDS Alert USP_045322

Internal Contributor/submitter
Ross.Keeley@Sun.Com

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
Ross.Keeley@Sun.Com, Timothy.Epp@Sun.COM

Internal Services Knowledge Engineer
sean.hassall@sun.com, joe.davis@sun.com

Internal Kasp FAB Legacy ID
102265

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date: 2006-03-22
Avoidance: Workaround
Responsible Manager: Tejinder.Singh@Sun.Com
Original Admin Info: [WF 05-Sep-2006, Sean Hassall: Updated doc and re-released]
WF - updated Resolution section with changes per Tim Epp. - Joe

Internal SA-FAB Eng Submission
Modification of the SE99x0 Service Processor Network Connection Names is Prohibited.

Product_uuid
15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System
2a918ae2-0a18-11d6-834a-c679537eebe7|Sun StorageTek 9910
2a94fb3c-0a18-11d6-90a8-c9c08656284f|Sun StorageTek 9960 System
4ea4b951-9fc9-4f1f-b64e-69572a400fb4|Sun StorageTek 9970 System
73084edc-dc32-11d9-8a74-080020a9ed93|Sun StorageTek 9985 System
c2428fbe-8ab7-41d0-8b6e-ab489823c9d4|Sun StorageTek 9980 System

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