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In order to ensure consistent and available subsystem operation, maintenance personnel MUST refrain from modifying SVP settings and parameters that are undocumented, or are not part of specific maintenance operations.

The SVP and Microcode program, and other authorized applications such as Hi-Track, assume several default settings with respect to the SVP - Windows OS Operating environment, and networking parameters.

Changing any of the SVP - Windows OS parameters names can negatively affect the SVP related programs or utilities that run on the SVP PC. E.g; Hi-Track. Such unauthorized changes can also negatively affect programs and external software that needs access to the SVP, such as (but not limited to) StorageNavigator, GraphTrack, HiCommand Device Manager.

Examples of prohibited modifications to the SVP - Windows Operating System include.

Note: This list is NOT exhaustive.

• Changing the Windows OS Network Interfaces names
• Modifying Windows OS Regional Language options
• Setting of SVP / Windows OS Time Zone (TZ) to something other than GMT
• Installation of unauthorized applications / software packages
• Installation of unauthorized Microsoft patches
• The blocking of SVP network ports

Unless specifically instructed to do so by PTS/RSD, or official documentation such as the MMN's, FAB's, HDS ECN's, or Alerts detail the requirement to make such a change, do NOT make ANY unauthorized modifications to the SVP - Windows Operating System.

If the SVP Windows Network Interfaces names are found to have been modified, please rename them (right mouse click on the interface names) to the correct, original Network Interfaces names which are Local Area Connection, and Local Area Connection 2 or Local Area Connection 3.

As per procedure 1.2 Setting IP Address and Network on page WEB01-40 in the WEB CONSOLE Section of the 9900V Series (SE9970 and SE9980) Maintenance Manuals, "Local Area Connection 2" or "Local Area Connection 3" should be used for setting an external IP address on the SVP for use on the customer's intranet.

• Local Area Connection = SVP Private LAN (SVP to DKC link)
• Local Area Connection 2 (or 3) = SVP Public LAN (customer's intranet)

As per procedure 1.2 Setting IP Address and Network on page WEB01-30 in the WEB CONSOLE Section of the USP (ST9990) and NSC (ST9985) Maintenance Manuals, "Local Area Connection" should be used for setting an external IP address on the SVP for use on the customer's intranet.

• Local Area Connection = SVP Public LAN (customer's intranet)
• Local Area Connection 2 = SVP Private LAN (SVP to DKC link)

A reboot of the SVP is required to "activate / enable" the Network Interface name changes.

The SVP - Windows OS Regional Language must be left at the default setting of English (US).

As per the MMN SVP specification, the Time Zone must be set to GMT.

The only software packages that should be installed on the SVP are those documented in the MMN's SVP section, and Hi-Track.

Modification History
Date: 05-SEP-2006

• updated resolution section

• updated resolution section with regard to Local Area Connection bullet points.

Abbreviations used in this document:

DKC : DisK Controller

ECN : Engineering Change Notice

HDS : Hitachi Data Systems

LAN : Local Area Network

MMN : Maintenance MaNual

MS : MicroSoft

PC : Personal Computer

SVP : SerVice Processor

• Manual: SE99x0 Maintenance Manuals
• URL: http://sejsc.ebay/AL/USP_045322.htm
  http://pts-storage.west/products/T99x0/documentation.html
  http://sejsc.ebay/almain.html#SECURITY


• Other: HDS Alert USP_045322

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