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Asset ID: 1-73-1017434.1
Update Date:2010-08-20
Keywords:

Solution Type  FAB (standard) Sure

Solution  1017434.1 :   Changes to SE99XX activation and notification process for monitored systems.  


Related Items
  • Sun Storage 9970 System
  •  
  • Sun Storage 9990 System
  •  
  • Sun Storage 9985 System
  •  
  • Sun Storage 9980 System
  •  
Related Categories
  • GCS>Sun Microsystems>Sun FAB>Standard>Reactive
  •  

PreviouslyPublishedAs
228537


Product
Sun StorageTek 9990 System
Sun StorageTek 9970 System
Sun StorageTek 9985 System
Sun StorageTek 9980 System


Symptoms

As a result of a recent backend infrastructure upgrade, the following changes have been made to the process to activate Hi-Track monitoring of SE99XX systems and to implement notifications for alarms from SE99XX systems.


Workaround

Activation - When activating a SE99XX system to be monitored via HiTrack, the system must be activated in the SAMS portal to initiate monitoring of alarms. The following information will need to be provided:

  • customer site name
  • system installation address
  • customer contacts onsite and radiance routing information

A reminder to enter this information has been added to the post installation document for AMER, the site ID request for APAC and the SE9900 EMEA install page.

For instructions on how to enter this information into the SAMS3 portal upon activation please refer to the following link:

http://sccc-storage:5081/wiki/index.php/SAMS3_activate

Notification - If the support or account team requires special notification, outside of normal case management contact, you will need to subscribe to receive automatic notifications from the Sun Alarm Management System (SAMS). If you or your customer require additional contact beyond simple notification, you will need to set up a SIN notice to accommodate special instructions for monitored customers.

For instructions on how to subscribe to receive notification of alerts please refer to the following link:

https://sccc-storage.emea:5080/wiki/index.php/SAMS3_subscription


Previously Published As
102217
Internal Comments


Activation - To activate a system in the SAMS3 portal, please go to the following link:



https://rm-portal.central.sun.com:3031/cgi-bin/sams3_portal/activation.cgi



Notification - To subscribe to notifications of alerts, please go to the following link:



https://rm-portal.central.sun.com:3031/cgi-bin/sams3_portal/notification.cgi


Internal Contributor/submitter
sue.evanoff@sun.com

Internal Eng Business Unit Group
KE Authors

Internal Services Knowledge Engineer
sean.hassall@sun.com

Internal Kasp FAB Legacy ID
102217

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date:
Avoidance:
Responsible Manager: null
Original Admin Info: null

Product_uuid
15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System
4ea4b951-9fc9-4f1f-b64e-69572a400fb4|Sun StorageTek 9970 System
73084edc-dc32-11d9-8a74-080020a9ed93|Sun StorageTek 9985 System
c2428fbe-8ab7-41d0-8b6e-ab489823c9d4|Sun StorageTek 9980 System

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