FCO A0296-1: Sun External I/O Expansion Unit Fiber Optic Link Card fails after 500 power-on days.

Asset ID:	1-73-1019624.1
Update Date:	2011-02-09
Keywords:

Solution Type FAB (standard) Sure

Solution 1019624.1 : FCO A0296-1: Sun External I/O Expansion Unit Fiber Optic Link Card fails after 500 power-on days.

Impact

Domain failure which can only be corrected by replacement of the Fibre Link Card (Sun P/N 501-7040). These cards will fail after 500 days power-on days, including test time.

Contributing Factors

Above listed systems having a Fibre Link Card (Sun P/N 501-7040-06 or below) are impacted by this issue.

Symptoms

The optical transmitter used on the Sun External I/O Expansion Unit Fiber Optic Link Card fails after 500 power-on days. Failure of the optical transmitter results in domain failure.

Root Cause

During the transition to RoHS6 compliance, Sun's supplier changed from an on-board based EEPROM to a packaged EEPROM. This changed the capacity from 32k bytes to 4k bytes. The aging factor which is loaded into EEPROM age block was not modified to account for the smaller capacity. This will shutdown the part after 500 power-on days, including test time.

Product was put on StopShip, and Manufacturing inventory purged via SSP# P001-20512, until 501-7040-07 was released via ECO# WO_39114 as of April 28, 2008. Services initiated a purge via GSAP 4308 as of May 14, 2008.

Corrective Action

Target Completion Date: July 17, 2009

Workaround:

No workaround available - see Resolution section below.

Resolution:

Proactively contact all affected customers of record and replace the 501-7040-06 (or below) with 501-7040-07 (or above).

A Customer Letter has been made available via the below URL;

http://sdpsweb.central/FIN_FCO/FCO/A0296-1/SPE/FCO296-Customer_Letter.sxw

Note: It is important that you read the COMMENTS section below.

Identification of Affected Parts (how to):

Reference the Affected Customer List via SunFIT per the below URL;

http://sunfit.central.sun.com/login

Hardware Remediation and Material Availability Details:

At the time of publication limited material was available in most Regions. Check with your Logistics Representative or TZ / Country / Area FCO Manager for more information with regard to material availability and the parts ordering process for this FCO.

Note to Authorized Service Partners:

Sun Authorized Service Partners may contact Sun Services or their Sun Services Representative to receive FAB related information, including Customer details.

Comments

It is imperative that affected systems are remediated in order of their priority, as listed in SunFIT. Priority 1 systems will fail in the October/November time frame. As a guideline, remediate the affected system, by priority, no more than a month before they reach 500 days from their ship date. Ship dates may be viewed in the system S/N details in SunFIT.

Priority 1    500 days = Oct/08 - Nov/08
Priority 2    500 days = Dec/08 - Jan/09
Priority 3    500 days = Feb/09 - Mar/09
Priority 4    500 days = Apr/09
Priority 5    500 days = May/09 - Jun/09
Priority 6    500 days = Jul/09 - Oct/09

Failure to follow these guidelines may result in other Customer outages when they reach the 500 day threshold and parts are not available to remediate their affected systems.

References:

ECO: WO_39114
GSAP: 4308
WW Stop Ship: P001-20512
Sun Alert: 243446

For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:

http://tns.central/fab

For Sun Authorized Service Providers go to:

http://tns.central/SPE/fab/

In addition to the above you may email:

FAB-Manager@sun.com

Internal Contributor/submitter
Leynette.Wissinger@Sun.COM

Internal Eng Responsible Engineer
Bakul.Herekar@Sun.COM Responsible Manager: Steve.Fosth@Sun.COM

Internal Services Knowledge Engineer
Joe.Davis@Sun.COM

Internal Eng Business Unit Group
SSG ES (Enterprise Systems)

Internal Sun Alert & FAB Admin Info
23-Sep-2008: Finalized draft - awaiting Material Readiness - sent to Tiger Team for final review.
13-Oct-2008: Material Readiness achieved and SunFIT ready - sending to Publish.
02-Dec-2009: Corrected Product Name to swoRDFish inconsistency.

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