Booting from DVD fails or DVD drive not recognized on Netra T5220 and Netra T5440.

Asset ID:	1-73-1019938.1
Update Date:	2010-09-03
Keywords:

Solution Type FAB (standard) Sure

Solution 1019938.1 : Booting from DVD fails or DVD drive not recognized on Netra T5220 and Netra T5440.

Impact

Sun's supply partner shipped TEAC DVD drives and Power Distribution Board (PDB), Sun part number 371-2532-06 in late 2008 for the T5220. In most cases, usage of this vendor's drive with this version PDB revision -06 and system FW 7.1.7.c (or earlier) is associated with panics during DVD boot of Solaris 10 Update 5. Initially manufacturing removed the TEAC drive (Sun p/n 540-7563-xx) from production of the Netra T5220 as a workaround. The final fix for the panic issue was to upgrade the PDB to part number 371-2532-08, or upgrade PDB FW to TUSB -06 and to upgrade to system FW 7.1.7.h. This fix was delivered in early 2009 which also works for the TEAC drive.

In some cases the Netra T5220 and Netra T5440 would not recognize the DVD after power on in the new FW configuration, and in some older ones.

Contributing Factors

These issues affect the Netra T5220 and Netra T5440 systems, with TEAC DVD drives (drive p/n 390-0403) and with Power Distribution Board (part numbers 371-2532-06 or 371-3648-05), or systems with Power Distribution Board (part numbers 371-2532-07 or 371-3648-06).

Symptoms

The system panics during boot from DVD. Example error message below:

{0} ok boot cdrom - install
Boot device:
/pci@0/pci@0/pci@1/pci@0/pci@1/pci@0/usb@0,2/storage@2/disk@0:f
File and args: - install
SunOS Release 5.10 Version Generic_120011-14 64-bit
Copyright 1983-2007 Sun Microsystems, Inc. All rights reserved.
Use is subject to license terms.
Cannot mount root on
/pci@0/pci@0/pci@1/pci@0/pci@1/pci@0/usb@0,2/storage@2/disk@0,0:b fstype ufs

panic[cpu0]/thread=180e000: vfs_mountroot: cannot mount root

000000000180b950 genunix:vfs_mountroot+32c (800, 200, 0, 1867c00,
1892800, 18bb400)
%l0-3: 00000000010ba400 00000000010ba29c 000000000186d788 00000000011df000
%l4-7: 00000000011df000 00000000018bd800 0000000000000600 0000000000000200
000000000180ba10 genunix:main+98 (181ad40, 1017c00, 183d180, 18b7c00,
70002000, 181ac00)
%l0-3: 0000000070002000 0000000000000001 000000000180c000 000000000180e000
%l4-7: 0000000000000001 000000000180c000 0000000000000060 0000000000000000

skipping system dump - no dump device configured
rebooting...

The system could also fail to recognize the DVD, as follows (on Netra T5440):

{0} ok cd /pci@400/pci@0/pci@1/pci@0/usb@0,2/hub@4/storage@4/disk@0:f
Device not found

Root Cause

Firmware on Power Distribution Board part numbers 371-2532-07 (or below) and 371-3648-06 (or below), and Netra T5220 system FW 7.1.7.h (and earlier) and Netra T5440 system FW 7.1.7.e (and earlier) is the cause of these issues.

Corrective Action

Workaround:

The system FW should be upgraded to 7.1.8.b for the Netra T5220 and 7.1.8.a for the Netra T5440. Please note that system FW 7.1.8.b is newer than 7.2.1, so care must be taken for higher releases. Also, the PDB FW should be upgraded remotely to usb6250-08 for the T5220 and the T5440 via the following process:

1. Request the firmware file "v04.02.12.22.562AD423.hex" (or higher) from Don Draygalski
   (Donald.Drygalski@Sun.COM).
   Place it on any server that is reachable by the Turgo system which is getting programmed.

2. Make sure that an IP address is entered in the /etc/ethers of the tftp server (see doc 205300)
where the Turgo system is with the ethernet address of the Turgo system entered with an
    IP address.

3. Power on the Netra system and get to the ok prompt.

4. From the ok prompt do the following three steps

a. ok 4000 dload v04.02.12.22.562AD423.hex or "file-name with complete path"

    For example:

{0} ok 4000 dload v04.02.12.22.562AD423.hex
Boot device: /pci@0/pci@0/pci@1/pci@0/pci@2/network@0:,|v04.02.12.22.562AD423.hex
File and args:
1000 Mbps full duplex Link up
Requesting Internet Address for 0:14:4f:97:a7:d4
Requesting Internet Address for 0:14:4f:97:a7:d4
Requesting Internet Address for 0:14:4f:97:a7:d4

b. Then type this command:

{0} ok 4000 file-size @ eval
Target 1
Sending ten commandments ... last line should give 9 0
8 0
   ...
8 0
9 0
Target 2
Start sending data!
0 Sent initial five-byte crud!
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0   ...
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

c. Then type this command:

{0} ok reset-all

d. Check to see whether the dvd is recognized

{0} ok probe-scsi-all

MPT Version 1.05, Firmware Version 1.22.00.00

Target 0
Unit 0   Disk     SEAGATE ST914602SSUN146G0603    286739329 Blocks, 146 GB
SASAddress 5000c50006793db9 PhyNum 0
Target 1
Unit 0   Disk     SEAGATE ST914602SSUN146G0603    286739329 Blocks, 146 GB
SASAddress 5000c50006d0d1b1 PhyNum 1

/pci@0/pci@0/pci@1/pci@0/pci@1/pci@0/usb@0,2/storage@2
Unit 0   Removable Read Only device    TSSTcorpCD/DVDW TS-T632ASR03

e. Check the DVD FW Version:

{0} ok cd /pci@0/pci@0/pci@1/pci@0/pci@1/pci@0/usb@0,2/storage@2
{0} ok .properties
device_type              scsi-usb
configuration#           00000001
bulk-in-size             00000200
bulk-in-pipe             00000002
bulk-out-size            00000200
bulk-out-pipe            00000001
serial$                  AAFBA02E3D1D
device$                  6250 FW: 04.02.12.22.562AD423
vendor$                  Texas Instruments Incorporated
compatible               usb451,625f.200

Note: Netra 5440 DVD properties are at:

/pci@400/pci@0/pci@1/pci@0/usb@0,2/hub@4/storage@4

f. Power off the host from the SC with 'poweroff -y' and then power on with 'poweron -c' .

Resolution:

The FW update described in the Workaround above will resolve this issue.

Comments

None

References:

BugID: 6789861
Radiance ID: 66156571, 66166574, 70448848

For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:

http://tns.central/fab

For Sun Authorized Service Providers go to:

http://tns.central/SPE/fab/

In addition to the above you may email:

FAB-Manager@sun.com

Modification History
Changes since initial Publication.

Date: 20-Jan-2009

added Netra 5440 as an affected product

Date: 22-Jan-2009

significant rewrite of most sections

Date: 11-Feb-2009

added step f to workaround section

Date: 14-May-2009

major rewrite of all sections including BugIDs, Responsible Engineer and Manager

Date: 21-May-2009

minor rewrite to Workaround section.

Internal Contributor/submitter
Donald.Drygalski@Sun.COM, Robert.Balfour@Sun.COM

Internal Eng Responsible Engineer
Jim.Ye@Sun.COM Responsible Manager: Art.Weigel@Sun.COM

Internal Services Knowledge Engineer
Joe.Davis@Sun.COM

Internal Eng Business Unit Group
SSG NSN (Netra Systems and Networking)

Internal Sun Alert & FAB Admin Info
09-Jan-2009: Completed draft and sent to Extended Review.
14-Jan-2009: Addressed all feedback - sending to Publish.
22-Jan-2009: Added Netra T5440 as affected product and new Root Cause & Corrective Action info..
11-Feb-2009: Added step f in workaround section.
06-Mar-2008: Corrected several steps in Resolution section.

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