Remediation Closed: Approximately 62 Summit Sun/Qlogic PCI-E, 4GB, 2 Port, FC HBAs were shipped with an incorrect high profile bracket.

Asset ID:	1-73-1020440.1
Update Date:	2010-09-23
Keywords:

Solution Type FAB (standard) Sure

Solution 1020440.1 : Remediation Closed: Approximately 62 Summit Sun/Qlogic PCI-E, 4GB, 2 Port, FC HBAs were shipped with an incorrect high profile bracket.

Impact

These 62 HBAs shipped with a correct low profile bracket but not a correct high profile bracket.
Most customers use the low profile bracket. However if a customer received one of these 62 high
profile brackets they will not be able to install the HBA.

Contributing Factors

Only 62 of the following type of HBA is impacted:

- 594-2018-02 / Summit Dual HBA Cards, SG-XPCIE2FC-QF4 / Sun Qlogic PCI-E, 4GB, 2 Port, FC HBA

Note: FRU/CRUs are not affected.

Symptoms

The HBA cannot be physically installed.

Root Cause

Not applicable.

Corrective Action

Workaround

There is no workaround.

Resolution

If a customer has one of these 62 incorrect the high profile brackets, you need to log a service case
with the "Storage, Fiber Channel HBAs" team and they will ship the correct bracket.

The correct bracket can be identified with the Qlogic bracket Part Number stamped on the bracket as:

PX2520601-00 REV C

The new brackets are available from Sun as of May 4, 2009.

All questions on this issue need to go to Clifford.Thomas@Sun.com.

References:

BugID:  none
Escalation IDs: none

Other: WWOPS Quality PITT No: 2545

For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:

http://tns.central/fab

For Sun Authorized Service Providers go to:

http://tns.central/SPE/fab/

In addition to the above you may email:

FAB-Manager@sun.com

Internal Contributor/submitter
Clifford.Thomas@Sun.COM

Internal Eng Responsible Engineer
Responsible Engineer: Jason.Jasner@Sun.COM Responsible Manager: Renee.Bennett@Sun.COM

Internal Services Knowledge Engineer
karen.edwards@sun.com

Internal Eng Business Unit Group
WWOPS Quality

Internal Sun Alert & FAB Admin Info
05-May-2009, karen, submitted yesterday. Sending for review today.
19-Nov-2009: Corrected Product Name to swoRDFish inconsistency.

Attachments

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