RAID Controller FRU strategy changes for the Sun Storage 6x80 products.

Asset ID:	1-73-1020867.1
Update Date:	2010-08-19
Keywords:

Solution Type FAB (standard) Sure

Solution 1020867.1 : RAID Controller FRU strategy changes for the Sun Storage 6x80 products.

Impact

Sun Storage 6780/6580 controllers are being split into individual FRU components, in order to facilitate the sale of upgrades and replacement of FRUs separately from the RAID controller board FRU itself.

Contributing Factors

Not applicable.

Symptoms

Not applicable.

Root Cause

Originally Services commissioned the creation of a "Super-FRU" for the base array configurations for the Sun Storage 6580/6780 products. Due to changes in the sale and marketing of the product, the strategy needed to be reworked to a component FRU strategy.

The array controllers are now ordered separate from the Host Interface Cards(HIC), USB Flash, and Data Cache DIMMs. Similarly, upgrades to HIC, USB Flash, or Data Cache are performed on an individual kit basis using standard ordering.

The new FRU parts are listed individually as:

371-4370 [F] 4GB USB Flash (qty=1)
371-4371 [F] 4Gbps Fibre Channel Host Card (qty=1)
371-4372 [F] 1GB DIMM (qty=4)
375-3628 [F] 6580 RAID Controller Base Board
375-3626 [F] 6780 RAID Controller Base Board

The firmware shipped with the Sun Storage 6580/6780 has the messaging and alerts in place to handle the individual faults for these individual components. Additionally, Common Array Manager 6.2.0 and later have the Service Advisor procedures for replacement of the HIC, USB Flash, and Cache DIMMs listed under the "Service Only" procedures. If prompted for the password for getting these procedures at a customer site, it is "arrayservice". An online copy of the Service Advisor is located at;

http://pts-storage.west.sun.com/products/CAM/SA.html

These individual FRUs were released via ECOs WO_40767 and WO_39959.

Corrective Action

Workaround:

No workaround available - see Resolution section below.

Resolution:

All affected Super-FRUs have been decommissioned at this time. Any order placed for any of the 540 level part numbers listed in the Affected Parts section above will not be serviced, and will require the specific FRU part number as listed in the Root Cause section above.

References:

ECO: WO_40767, WO_39959

For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:

http://tns.central/fab

For Sun Authorized Service Providers go to:

http://tns.central/SPE/fab/

In addition to the above you may email:

FAB-Manager@sun.com

Internal Contributor/submitter
Curtis.Decotis@Sun.COM, Wayne.Mcginnis@Sun.COM

Internal Eng Responsible Engineer
Rich.Floyd@Sun.COM Responsible Manager: Brian.Hanvey@Sun.COM

Internal Services Knowledge Engineer
Joe.Davis@Sun.COM

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Sun Alert & FAB Admin Info
25-Aug-2009: Completed draft and sent to Extended Review.
26-Aug-2009: Awtg ECO numbers from submitter that released new part numbers.
28-Aug-2009: All questions resolved - sending to Publish.
18-Nov-2009: Corrected Product Name to swoRDFish inconsistency.

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