Lightning Flash F5100 systems shipped to customers with FMod color coded connectors in domains 0 and 2 swapped.

Asset ID:	1-73-1022255.1
Update Date:	2010-06-09
Keywords:

Solution Type FAB (standard) Sure

Solution 1022255.1 : Lightning Flash F5100 systems shipped to customers with FMod color coded connectors in domains 0 and 2 swapped.

Impact

Upon initial system installation there is no impact. However, if customer encounters a failed FMod in the future, they will notice the colored connectors holding the FMod in domains 0 and 2 are reversed, when comparing the colors found on the unit's top cover service label.

This may cause confusion for a customer who will be unsure if they are replacing the correct FMod in the correct domain.

Contributing Factors

Sun Storage F5100 Flash Arrays shipped between December 4, 2009 and December 24, 2009 may be impacted by this issue. Refer to the URL in the "Identification of Affected Parts" section showing system serial numbers confirmed to be impacted by this issue.

Symptoms

Customer will notice colors of domain 0 (black) and domain 2 (grey) connectors are reversed when looking at the physical connector tabs on the motherboard (ie, the domain 0 connectors are grey when they should be black, the domain 2 connectors are black, when they should be grey).

Root Cause

During manufacturing process, the connectors are fed manually with the individual connector parts, each variety of connector has a different feeder. Operator appears to have placed the black parts into the grey feeder and vice versa.

Containment is in place and root cause has been identified. Formal corrective action pending a process review on fresh build, but inspection stages have been added in the meantime to ensure no repeat, which has been in place since March 3, 2010.

Corrective Action

Workaround:

If customer has one of the affected systems and encounters this swapped FMod connector color, Service will need to reassure the customer that the slot locations labeled on both the Service label and on the motherboard silkscreen do match and that the domains are still physically the same. They should ignore the mis-matched connector colors and rely on the physical domain locations and slot location identifiers when replacing a FMod.

Resolution:

See workaround section above.

Identification of Affected Parts (how to):

Visual inspection of color coded connector tabs when compared with service label will reveal whether this issue affects customer system.

Pictures taken by an impacted customer via the below URL;

http://sdpsweb.central/FIN_FCO/FAB/278510/SPE/CTRCTC100215.pdf

Additionally, an affected Customer List can be viewed via the below (internal only) URL;

http://sdpsweb.central/FIN_FCO/FAB/278510/LF1_Purge_Cu_Shipment_List.ods

References:

WW Stop Ship: SSP P001-20721
PITT: 3009

For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:

http://tns.central/fab

For Sun Authorized Service Providers go to:

http://tns.central/SPE/fab/

In addition to the above you may email:

FAB-Manager@sun.com

Internal Contributor/submitter
Pete.Babich@Sun.COM

Internal Eng Responsible Engineer
Campbell.Logan@Sun.COM Responsible Manager: Chris.Vanbuhler@Sun.COM

Internal Services Knowledge Engineer
Joe.Davis@Sun.COM

Internal Eng Business Unit Group
NWS (Storage)

Internal Sun Alert & FAB Admin Info
10-Mar-2010: Completed draft and sent to Extended Review.
15-Mar-2010: No feedback from Ext Rvw - sending to Publish.

Attachments

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