Sun Fire V440 Server will not be able to boot S10U6 (or higher) from DVD TSST TS-L462C.

Asset ID:	1-73-1022288.1
Update Date:	2010-10-21
Keywords:

Solution Type FAB (standard) Sure

Solution 1022288.1 : Sun Fire V440 Server will not be able to boot S10U6 (or higher) from DVD TSST TS-L462C.

Impact

The Sun Fire V440 Server will not be able to boot S10U6 (or higher) from DVD TSST TS-L462C.

Contributing Factors

Any Sun Fire V440 Server containing DVD drive part number 540-7027 is impacted by this issue. V440 systems that shipped after May of 2006 do not contain this part and are therefore not affected.

Symptoms

Impacted system will not boot. System will work fine if not booting from Solaris 10U6 or higher DVD.

Error message when trying to boot V440 with S10U6 or higher from DVD:

Sun Fire V440, No Keyboard
Copyright 2007 Sun Microsystems, Inc. All rights reserved.
OpenBoot 4.22.33, 8192 MB memory installed, Serial #54385413.
Ethernet address 0:3:ba:3d:db:5, Host ID: 833ddb05
{3} ok boot cdrom -rv
Boot device: /pci@1e,600000/ide@d/cdrom@0,0:f File and args: -rv
Bad magic number in disk label
Can't open disk label package

Can't mount root

The file just loaded does not appear to be executable.
{3} ok

Root Cause

The root cause for not being able to complete a V440 OBP boot of S10U6 or higher from TSST TS-L462C DVD is due to a flaw in the buffering algorithm of the TS-L462C drive firmware.

Field mitigation will be a drive swap out since the drive firmware can only be updated in a PC running Windows OS.

Corrective Action

Workaround:

When installing Solaris 10 U6 or higher it is recommended to upgrade via the network.
Follow the recommended steps on how to configure a wanboot server to perform remote system installations, which can be found via the below URL;

https://support.us.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1007817.1

Resolution:

Please refer to the Workaround section above.

References:

Escalation ID:72510650

For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:

http://tns.central/SPE/fab/

In addition to the above you may email:

FAB-Manager@sun.com

Internal Contributor/submitter
karen.vergakes@oracle.com

Internal Eng Responsible Engineer
joseph.mazzola@oracle.com Responsible Manager: steven.doherty@oracle.com

Internal Services Knowledge Engineer
Joe.Davis@Oracle.COM

Internal Eng Business Unit Group
Systems Group-SVS

Internal Sun Alert & FAB Admin Info
06-Apr-2010: Completed draft and sent to Extended Review.
09-Apr-2010: No feedback from Ext Rvw - sending to Publish.
25-May-2010: Updated Root Cause and Corrective Action section per input from original submitter.

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