Asset ID:	1-72-1008668.1
Update Date:	2009-09-17
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1008668.1 :   SCSI Transport errors and disks timeout failures on Sun StorEdge[TM] A5000 and T3, Sun Blade[TM] 1000 or Sun Enterprise[TM]3500  


PreviouslyPublishedAs
211884

Symptoms
System is getting SCSI Transport errors and disks timeout failures on A5200 disks when using Veritas.
Running Stortools may not isolate failures or provide additional information. A luxadm probe will return no information on drives. A Drive format may also hang and not complete. .

Resolution
SCSI Transport errors and disks timeout failures on Sun StorEdge[TM] A5000 and T3, Sun Blade[TM] 1000 or Sun Enterprise[TM] 3500

This problem is resolved by applying drive firmware patch 109962-04 on the A5200 Storage Device. The issue in this case was specific to the Seagate ST336704FC and Seagate ST318304FC devices only. This firmware patch also resolves several other disk related issues for the A5200.

These disks are also supported in the SunBlade 1000, T3, and E3500. This problem may occur with these products as well, the fix is the same.

Product
Sun Enterprise 3500 Server
Sun Blade 1000 Workstation
Sun StorageTek T3 Array
Sun StorageTek A5000 Array
Sun StorageTek A5200 Array
Sun Blade 2000 Workstation

Internal Comments
The following is strictly for the use of Sun employees:

SCSI, SCSI Transport errors, disks, timeout, A5X00, T3, Sun Blade 1000, 3500
Previously Published As
26712

Change History
Date: 2006-01-19
User Name: 31620
Action: Update Canceled
Comment: *** Restored Published Content *** SSH AUDIT
Version: 0
Date: 2006-01-19
User Name: 31620
Action: Update Started
Comment: SSH AUDIT
Version: 0
Date: 2004-01-14
User Name: 13128

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