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Solution Type Problem Resolution Sure Solution 1008863.1 : Prtdiag shows limited information or no information
PreviouslyPublishedAs 212205 Symptoms Prtdiag does not include all machine hardware configuration and environmental data. Specifically, output from the prtdiag command may show only the following information: # /usr/platform/sun4u/sbin/prtdiag -v
System Configuration: Sun Microsystems sun4u (2 X UltraSPARC-III)
System clock frequency: 150 MHz
Memory size: 1024 Megabytes
========================= CPUs =========================
Run Ecache CPU CPU
Brd CPU Module MHz MB Impl. Mask
--- --- ------- ----- ------ ------ ----
0 0 0 750 8.0 US-III 5.2
0 1 1 750 8.0 US-III 5.2
========================= IO Cards ========================
(nothing after this)
Or, running prtdiag results in the following error: # /usr/platform/sun4u/sbin/prtdiag -v picl_initialize failed: Daemon not responding Resolution To resolve this issue, first verify that the required picld packages are installed on the system: # pkginfo -l | grep picl PKGINST: SUNWpiclr PKGINST: SUNWpiclu DESC: PICL Daemon, Libraries, prtpicl client and plug-in modules PKGINST: SUNWpiclx If the packages are not installed, then install the packages from the Solaris media. It is important to use the picld packages that came with your version of Solaris[TM] Operating System. To find out what version you have type: # more /etc/release If the SUNWpiclr, SUNWpiclu, and SUNWpiclx packages are installed, stop and then restart the picld daemon to try and resolve the problem. For Solaris 7, 8 & 9: # /etc/init.d/picld stop # /etc/init.d/picld start Note: Solaris[TM] 10 uses different commands to stop and start the picld daemon. To disable and offline (stop) picld under Solaris 10:
# /usr/sbin/svcadm disable svc:/system/picl
Verify picld not active:
# ps -ef |grep picld
root 21144 20937 0 17:56:43 pts/1 0:00 grep picld
To enable picld under Solaris 10:
# /usr/sbin/svcadm enable svc:/system/picl
To restart picld under Solaris 10:
# /usr/sbin/svcadm restart svc:/system/picl
Verify picld active:
# ps -ef |grep picld
root 21294 1 1 18:01:25 0:01 /usr/lib/picl/picld
root 21315 20937 0 18:01:35 pts/1 0:00 grep picld
If none of these solutions resolve the problem, remove the picld packages and re-install them using pkgrm and pkgadd. Once resolved, the prtdiag output should now look similar to the following: # /usr/platform/sun4u/sbin/prtdiag -v System Configuration: Sun Microsystems sun4u (2 X UltraSPARC-III) System clock frequency: 150 MHZ Memory size: 1GB ==================================== CPUs ==================================== E$ CPU CPU Temperature CPU Freq Size Impl. Mask Die Ambient --- -------- ---------- ------ ---- -------- -------- 0 750 MHz 8MB US-III 5.2 79 C 28 C 1 750 MHz 8MB US-III 5.2 79 C 27 C ================================= IO Devices ================================= Bus Freq Brd Type MHz Slot Name Model --- ---- ---- ---- -------------------------------- ---------------------- 0 pci 66 4 SUNW,qlc-pci1077,2200.5 (scsi-fc+ 0 pci 33 5 ebus/parallel-ns87317-ecpp (para+ 0 pci 33 5 ebus/serial-sab82532 (serial) 0 pci 33 5 network-pci108e,1101.1 (network) SUNW,pci-eri 0 pci 33 5 firewire-pci108e,1102.1001 (fire+ 0 pci 33 6 scsi-pci1000,f.37 (scsi-2) 0 pci 33 6 scsi-pci1000,f.37 (scsi-2) ============================ Memory Configuration ============================ Segment Table: ----------------------------------------------------------------------- Base Address Size Interleave Factor Contains ----------------------------------------------------------------------- 0x0 1GB 2 BankIDs 0,2 Bank Table: ----------------------------------------------------------- Physical Location ID ControllerID GroupID Size Interleave Way ----------------------------------------------------------- 0 0 0 512MB 0 2 0 0 512MB 1 Memory Module Groups: -------------------------------------------------- ControllerID GroupID Labels -------------------------------------------------- 0 0 J0100,J0202,J0304,J0406 ============================ Environmental Status ============================ Fan Speeds: ---------------------------- Fan Device Speed ---------------------------- system 34% cpu 58% power-supply 100% ================================ HW Revisions ================================ ASIC Revisions: --------------- pci: Rev 3 pci: Rev 3 ebus: Rev 1 System PROM revisions: ---------------------- OBP 4.5.4 2001/12/19 14:37 POST 4.5.4 2001/12/21 10:55 # Product Sun Fire V490 Server Sun Fire V880z Visualization Server Sun Blade 2000 Workstation Sun Blade 1500 Workstation Sun Blade 2000 (Hot Box) Workstation Sun Blade 2000 (20th Anniversary Personal) Workstation Sun Blade 1000 Workstation Sun Fire V880 Server Sun Fire V480 Server Sun Fire 280R Server Sun Blade 2500 Workstation Internal Comments Audited/updated 11/09/09 - ian.macdonald@Sun.COM, Entry Level SPARC Content Team prtdiag, picl, picld Previously Published As 44031 Change History Date: 2006-10-20 User Name: 7058 Action: Approved Comment: Updates OK to publish. Version: 3 Date: 2006-10-19 User Name: 7058 Action: Accept Comment: Version: 0 Date: 2006-10-19 User Name: 11510 Action: Approved Comment: Solaris 10 additions look good moving on to final review Attachments This solution has no attachment |
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