New US IV board were just added and the OS will not see them properly

Asset ID:	1-72-1010922.1
Update Date:	2010-05-27
Keywords:

Solution Type Problem Resolution Sure

Solution 1010922.1 : New US IV board were just added and the OS will not see them properly

Related Items


Sun Fire E6900 Server
 Sun Fire 3800 Server
 Sun Fire 6800 Server
 Sun Fire E4900 Server
 Sun Fire 4800 Server
 Sun Fire V1280 Server
 Sun Fire E2900 Server
 Sun Fire 4810 Server

Related Categories


GCS>Sun Microsystems>Servers>Midrange V and Netra Servers
 GCS>Sun Microsystems>Servers>Midrange Servers

PreviouslyPublishedAs
215069

Symptoms
The customer or FE has added new US IV boards to a machine that has US III
boards already installed. The machine seems to run fine but the US IV boards are not showing up at the OS level correctly.

Here is what the problem looks like:
From the hardware level everything looks fine ----
**This output has been edited for easier reading **
sc0:SC> showcomponent -v
Component           Status   Pending  POST   Description
---------           ------   -------  ----   -----------
/N0/SB0/P0          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB0/P1          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB0/P2          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB0/P3          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB1/P0          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB1/P1          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB1/P2          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB1/P3          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB3/P0          enabled  -        pass   UltraSPARC-IV, 1200MHz, 16M ECache
/N0/SB3/P1          enabled  -        pass   UltraSPARC-IV, 1200MHz, 16M ECache
/N0/SB3/P2          enabled  -        pass   UltraSPARC-IV, 1200MHz, 16M ECache
/N0/SB3/P3          enabled  -        pass   UltraSPARC-IV, 1200MHz, 16M ECache
/N0/SB4/P0          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB4/P1          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB4/P2          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB4/P3          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB5/P2          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
/N0/SB5/P3          enabled  -        pass   UltraSPARC-III+, 900MHz, 8M ECache
From the OS however it looks like this ----
NOTICE: MP not supported on mismatched modules, booting UP only
NOTICE: cpu4: SUNW,UltraSPARC-III+ version 0x21
NOTICE: cpu5: SUNW,UltraSPARC-III+ version 0x21
NOTICE: cpu6: SUNW,UltraSPARC-III+ version 0x21
NOTICE: cpu7: SUNW,UltraSPARC-III+ version 0x21
NOTICE: cpu12: cpu version 0x23
NOTICE: cpu13: cpu version 0x23
NOTICE: cpu14: cpu version 0x23
NOTICE: cpu15: cpu version 0x23
NOTICE: cpu22: SUNW,UltraSPARC-III+ version 0x21
NOTICE: cpu23: SUNW,UltraSPARC-III+ version 0x21
NOTICE: cpu524: cpu version 0x23
NOTICE: cpu525: cpu version 0x23
NOTICE: cpu526: cpu version 0x23
NOTICE: cpu527: cpu version 0x23
SunOS Release 5.8 Version Generic_108528-24 64-bit
Copyright 1983-2003 Sun Microsystems, Inc.  All rights reserved.
/kernel/drv/sparcv9/fca-pci symbol ddi_model_convert_from multiply defined
System Configuration:  Sun Microsystems  sun4u Sun Fire 6800
System clock frequency: 150 MHz
Memory size: 38912 Megabytes
========================= CPUs ===============================================
Port  Run    E$   CPU      CPU
FRU Name     ID   MHz    MB   Impl.    Mask
----------  ----  ----  ----  -------  ----
/N0/SB1/P0    4    900   8.0  US-III+  2.1
/N0/SB1/P1    5    900   8.0  US-III+  2.1
/N0/SB1/P2    6    900   8.0  US-III+  2.1
/N0/SB1/P3    7    900   8.0  US-III+  2.1
/N0/SB5/P2   22    900   8.0  US-III+  2.1
/N0/SB5/P3   23    900   8.0  US-III+  2.1
Segmentation Fault

Resolution
Make sure that the correct OS is installed. This particular customer was running Solaris[TM] 8 02/02 when they should have been running Solaris[TM] 8 02/04

Product
Sun Fire V1280 Server
Sun Fire E2900 Server
Sun Fire E4900 Server
Sun Fire E6900 Server
Sun Fire 6800 Server
Sun Fire 4810 Server
Sun Fire 4800 Server
Sun Fire 3800 Server

Internal Comments
This document is a Normalized Resolution Path and is managed by the MidRange Server Group's Domain Engineer.

* Please send any feedback on this resolution path to Feedback_MSG_Domain@sun.com. Include the document ID in the subject line.

* Do not update this document without first contacting the feedback email alias.

US IV, normalized
Previously Published As
80322

Change History
Date: 2007-03-12
User Name: 7058
Action: Approved
Comment: Keywords and disclaimer only.
OK to republish.
Version: 9
Date: 2007-03-12
User Name: 67850
Action: Approved
Comment: Updated as part of 1280 Normalization effort. Added Normalized to keywords and Internal Only disclaimer.
Version: 0
Date: 2007-03-12
User Name: 67850
Action: Update Started
Comment: Updated as part of 1280 Normalization effort. Added Normalized to keywords and Internal Only disclaimer.
Version: 0
Date: 2005-04-18
User Name: 31620
Action: Approved
Comment: Verified Metadata
Verified Keywords
Verified still correct for audience - was free, now contract
Audience changed to contract per FvF http://kmo.central/howto/FvF.html
Checked review date 2006-02-09
Checked for TM - none needed
Publishing
Version: 7

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