Sun Enterprise[TM] 3x00 - 6x00 POST hangs solid during I/O board testing, SOC SRAM Test

Asset ID:	1-72-1011862.1
Update Date:	2009-09-24
Keywords:

Solution Type Problem Resolution Sure

Solution 1011862.1 : Sun Enterprise[TM] 3x00 - 6x00 POST hangs solid during I/O board testing, SOC SRAM Test

Related Items


Sun Enterprise 6000 Server
 Sun Enterprise 6500 Server

Related Categories


GCS>Sun Microsystems>Servers>Midrange Servers

PreviouslyPublishedAs
216246

Symptoms
Description:

After installing a new Type 4 I/O board 501-4883-0x, if POST hangs solid during I/O board testing phase and last message outputted to the console is " 0,0> SOC SRAM Test " then the (new) current board under test has a firmware issue.

Two possible causes:

1. If the I/O type 4 board under test ipost revision is 3.4.6 1998 / 04/16 14:22 or lower, and the OBP master

CPU/MEM board level is 3.2.21 or greater.

2. If the I/O type 4 board under test has been flashed-updated with the wrong firmware. Example: I/O Type-1 FCODE

Resolution
Solution

In both cases above the new I/O boards should be good and are only in need of flashprom update. But to remedy this situation in the field you will need another functional I/O type 4 board 501-4883 with ipost revision 3.4.8 or greater. The system must have an open slot to insert the I/O board to be re-flashed, also check to ensure that an adjacent PCM (Power Cooling Module) is installed.

If a functional I/O type 4 board is available, install it and remove I/O board with the firmware issue from the machine.

Following procedure from Sun System Handbook , http://infoserver.central/syshbk/General/Exx00_Flash.html

1.Connect to Serial Port A at 9600 baud, 8-bit, no parity, 1 stop bit.

2.Disconnect the board with corrupted/wrong/down-level code from the backplane.

3.Install the known good board in any available slot. <---- check for adjacent PCM

4.Turn the keyswitch to On.

5.Wait 15 seconds and press " s " to enter Extended POST. <---- to stop at the POST menu, look for *** Toggle Stop Flag = 1 ***

6.Select f for fcopy from the Extended POST Menus.

7.Insert the board with corrupted/wrong/down-level code into the backplane "hot" and check the board power LED, it should be on.

8.Select 4 for "Activate System Board" and follow the prompts.

9.Select 1 to copy the code and follow the prompts. <-------- (asks for "from" and "to" board location in hexadecimal)

10.Turn the keyswitch to Standby.

Product
Sun Enterprise 6500 Server
Sun Enterprise 6000 Server
Sun Enterprise 5500 Server
Sun Enterprise 5000 Server
Sun Enterprise 4500 Server
Sun Enterprise 4000 Server
Sun Enterprise 3500 Server
Sun Enterprise 3000 Server

Internal Comments
For Internal Use Only

EMail: james.bain@sun.com

Previously Published As
47905

Change History
Date: 2004-04-06
User Name: 25440
Action: Approved
Comment: So why was this pulled in the first place, I wonder.... Publishing
Version: 0
Date: 2004-04-06
User Name: 25440
Action: Accepted
Comment:
Version: 0
Date: 2004-04-05
User Name: 108410
Action: Approved
Comment: This is still a very usefull doc. I reviewed it and everything is still in order.
Product_uuid
29ccbffa-0a18-11d6-944e-9f2643ef1cd7|Sun Enterprise 6500 Server
29c97732-0a18-11d6-94b5-cc8626b57cd7|Sun Enterprise 6000 Server

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