Asset ID:	1-72-1017817.1
Update Date:	2010-01-25
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1017817.1 :   Raritan Paragon II KVM mouse stops working after installing patch 115553-[11-15].  


PreviouslyPublishedAs
229050

Symptoms
After installing USB Framework patch 115553-[11-15] the usb SUN mouse stopped working when connected to Raritan Paragon II KVM switch.

No mouse movement while in CDE (common desktop environment) and mouse buttons are not functioning.
After installing USB Framework patch 115553 -[11-15] the usb SUN mouse stopped working when connected to Raritan Paragon II KVM switch.

No mouse movement while in CDE and mouse buttons are not functioning.

Resolution
This is a known vender (Raritan) problem.
Customer's should contact Raritan (see contact list below) for a P2CIM-USBG2 CIM. This CIM comes with a toggle switch that allows users to switch between PC/MAC usb and SUN usb configurations. An alternative to P2CIM-USBG2 is P2CIM-SUN CIM that supports cpu's with SUN type keyboards and mouse ports, no PC's.


Raritan support
---------------

U.S./Canada/Latin America
Phone: (800) 724-8090 or 732-764-8886
Fax: (732) 764-8887
tech@raritan.com

Europe
Phone: (31) 10-284-4040
Fax: (31) 10-284-4049
tech.europe@raritan.com

Japan
Phone: (81) 3-5833-6360
Fax: (81) 03-5833-6336
sales.japan@raritan.com

Rest of World
Phone: (886) 2-8919-1333
Fax: (886) 2-8919-1338
sales.asia@raritan.com

Relief/Workaround

Alternative, backout patch that caused the problem or install 115553-06 .

Additional Information
Patch does not affect Sun Enterprise[TM] 420R.

Product
Solaris 9 9/04 Operating System
Sun Fire V120 Server
Sun Fire V210 Server
Sun Fire V240 Server
Sun Fire V480 Server
Sun Fire V440 Server

Internal Comments
Escalate to PTS-SW-NETWORKS (AMER) for USB assistance.

Reference Bug ID: 6183798

Synopsis: Patch 115553-13 makes usb mouse inoperable with Raritan Paragon II kvm.
usb, Raritan, Paragon, kvm, switch, mouse, patch, buttons, CIM, P2CIM-SUN, P2CIM-USBG2
Previously Published As
81441

Change History
Date: 2005-11-18
User Name: 31620
Action: Approved
Comment: Verified Metadata - ok
Verified Keywords - ok
Verified still correct for audience - currently set to contract
Audience left at contract as per FvF http://kmo.central/howto/FvF.html
Checked review date - currently set to 2006-05-06
Checked for TM - none needed
Product_uuid
76eaa9c0-cd10-11d7-9de1-080020a9ed93
5c591a42-0ba1-4fd3-b5bd-bc106126c5e8
dc751a7c-eece-4157-8e4e-376351aa49fa
18d48708-5867-11d6-8128-c95a9ce59853
18d48708-5867-11d6-8128-c95a9ce59853
a2b9bc2b-52c6-45c2-a3e0-f19bd2c86953
d9146f34-fb56-4421-8498-f9ecb90a1349

Attachments

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