SL8500 - CAP locks up, Eject process aborted, Veritas Error 251 and 293

Asset ID:	1-72-1018232.1
Update Date:	2011-02-04
Keywords:

Solution Type Problem Resolution Sure

Solution 1018232.1 : SL8500 - CAP locks up, Eject process aborted, Veritas Error 251 and 293

Applies to:

Sun StorageTek SL8500 Modular Library System
All Platforms
Checked for relevance on 4-Feb-2011.

Symptoms

CAP locks up
CAP appears to have failed
Error code 251
Media access port in unavailable
Error code 293
Eject process has been aborted
Eject fails

Changes

{CHANGE}

Cause

There are three different reasons why this error might occur:

Another eject is already in progress (e.g. another administrator is also using the GUI to eject tapes, or another Vault job is also trying to eject tapes to this media access port (MAP)).

If another process is trying to eject to the same MAP, this error is the expected result. NetBackup does not support multiple simultaneous eject requests to a single MAP.

Leftover MAP lock files.

If a prior eject attempt was interrupted by a system crash or if the vmchange process was killed by an administrator, there might be leftover lock files in the volmgr/misc directory. These lock files are meant to be temporary files used to help prevent multiple eject processes from trying to use the same MAP simultaneously. Resolve this problem by first verifying that there are no active vmchange or vlteject processes, and then removing any "EJECT*.txt" files in the volmgr/misc directory.

Known problems in older NetBackup versions.

Make certain you are at the latest VERITAS NetBackup (tm) patch revision. Earlier NetBackup revisions have included defects that could create this particular error.

(review Veritas Bulletin Document ID 271695 for patch and version infomation)

Solution

Resolution
Refer to the following bulletin for resolution to this problem.:
Veritas Bulletin Document ID 271695

CAP, NBU, Open and Close of the library will get the CAP to function again, SL8500, NetBackup, Veritas
Previously Published As STKKB71399

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