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Asset ID: 1-77-1000313.1
Update Date:2011-02-28
Keywords:

Solution Type  Sun Alert Sure

Solution  1000313.1 :   On Sun StorEdge 6120 RAID Array and 6320 Systems, Attempts to Make Configuration Changes to Certain Volume Groups May Cause the Controller to Go Offline  


Related Items
  • Sun Storage 6320 System
  •  
  • Sun Storage 6120 Array
  •  
Related Categories
  • GCS>Sun Microsystems>Sun Alert>Criteria Category>Availability
  •  
  • GCS>Sun Microsystems>Sun Alert>Release Phase>Resolved
  •  

PreviouslyPublishedAs
200431


Product
Sun StorageTek 6120 Array
Sun StorageTek 6320 System

Bug Id
<SUNBUG: 5107602>

Date of Workaround Release
03-FEB-2005

Date of Resolved Release
19-OCT-2005

Impact

On Sun StorEdge 6120 RAID array and (SE) 6320 systems, attempts to make configuration changes to volume groups when there are more than 8 volumes in the group may fail and may also cause the RAID controller to go offline.


Contributing Factors

This issue can occur on the following platforms:

  • Sun StorEdge 6120 array with firmware 3.1.5

In conjunction with:

  • Sun StorEdge 6320 system with (baseline) firmware 1.2.4

Note: SE 6320 system versions prior to 1.2.4 and SE 6120 array firmware versions prior to 3.1.5 are not affected by this issue.


Symptoms

The RAID controller may go offline upon attempting to add a 9th volume into a volume group, either via the GUI or via Sun StorEdge Configuration Service (SSCS) and the operation will fail to complete. At the CLI you may receive an application error, and on the WebUI you will be asked to contact your system administrator. (The RAID controller which is acting as the master may go off line but can be re-enabled after the takeover by the alternate master).

Note: Other unspecified manipulations of the storage configuration may produce similar symptoms.


Workaround

To work around the described issue (until firmware versions on BOTH the 6120 and 6320 can be upgraded as shown in the "Resolution" section below), follow one of these options:

a) If not using version 1.2.4, do not upgrade to 1.2.4

b) If you have already upgraded to 1.2.4:

- avoid manipulating volumes if you have 8 volumes or greater, and do not create more than 8 volumes

or

- downgrade to version 1.2.3.2 for the SE 6320 system (which includes firmware 3.1.4) or for StorEdge 6120 downgrade to firmware 3.1.4.

To downgrade the firmware version on the SE 6320, follow these steps:

  1. Connect to the GUI with the appropriate hostname (http://hostname:<xxxx>) and login with your hostname, ID and password.
  2. Click on the "Monitor" tab
  3. Click on the "Monitor Devices" link
  4. Click on the "Clear All Alerts"
  5. Click on the "Manage" tab
  6. Click on the "Service" link
  7. Click on the "Inventory Maintenance" link, then click on "Generate New Inventory" to generate the up-to-date inventory list of the system. When it is completed, click "Save New Inventory" to update your list.
  8. Click on "Revision maintenance" link, then click on "Create New Patch Report". Wait until the Step 2 "Select Patches" becomes "clickable" (You can tell the status by looking on "Patch Report Status"). When the "Select Patches" link is available, click it. You will see all available patches for your SP and 6120.
  9. Mark under "select patch category" patch 115179-11, then click "Apply Selected" (Note: Please do not click on the "Apply All Devices").

Note 1: Please allow ample time for the patch to be applied, as the array configurations for the 6320 may vary. Also check to make sure that the 3.1.4 FW has been properly loaded for each array domain.

Note 2: IMPORTANT! During the update process, DO NOT FOLLOW results of the Patch Report Status, as it will be in a constant "RUNNING" state. Click "Show Log" and wait until you see a message that indicates the patch has completed installation.


Resolution

This issue is resolved on the following platforms:

  • Sun StorEdge 6120 array with firmware 3.1.6

in conjunction with:

  • Sun StorEdge 6320 system with (baseline) firmware 1.2.5

Note: These firmware revisions share mutual dependencies specific to the System Processor. Both of these specific revisions must be installed to resolve this issue, and if upgrading to later versions, both must be upgraded according to specifications.

For more information on all 6920 procedures (and using the sscs(1M) commands), please see the "Sun StorEdge System Getting Started Guide" at http://docs.sun.com/app/docs?q=sscs and the "Sun StorEdge System 6920 Release Notes" at http://www.sun.com/products-n-solutions/hardware/docs/pdf/817-5229-14.pdf



Modification History
Date: 19-OCT-2005

19-Oct-2005:

  • Updated Contributing Factors and Resolution sections, re-release as Resolved


Previously Published As
101645
Internal Comments





Internal Contributor/submitter
jerome.smith@sun.com

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
jerome.smith@sun.com

Internal Services Knowledge Engineer
david.mariotto@sun.com

Internal Escalation ID
1-6335540

Internal Sun Alert Kasp Legacy ID
101645, 57732 (Sun Alert)

Internal Sun Alert & FAB Admin Info
Critical Category: Availability ==> Pervasive
Significant Change Date: 2005-02-03, 2005-10-19
Avoidance: Upgrade, Workaround
Responsible Manager: null
Original Admin Info: [WF 19-Oct-2005, Dave M: first upgrade to this doc since KASP, new firmware released, re-release as Resolved]
This document has been imported from KMS Creator and may need adjustment before re-publishing.

This imported document has been reviewed/adjusted by:
Review Name:
Review Date:

Original KMS Creator attributes below:

--- PLEASE DO NOT MAKE ANY CHANGES BELOW THIS LINE! ---

Sun Alert ID: 57732
Synopsis: On Sun StorEdge 6320 System and 6120 Version 1.2.4 RAID Array, Attempts to Make Configuration Changes to Certain Volume Groups May Cause Controller to Go Offline
Category: Availability
Product: Sun StorEdge 6320 System, Sun StorEdge 6120 Array
BugIDs: 5107602
Avoidance: Workaround
State: Committed
Date Released: 03-Feb-2005
Date Closed:
Date Modified:
Escalation IDs: 1-6335540
Pending Patches:
Resolution Patches:
FIN:
FCO:
Date Submitted: 25-Jan-2005
Submitter: jerome.smith@sun.com
Responsible Engineer: jerome.smith@sun.com
Responsible Manager:
CTE group: NWS
Responsible Writer: david.mariotto@sun.com
Distribution: Contract SunSolve

Workflow History:

WF State: Issued, 03-Feb-2005, David Mariotto
WF Note: sent for release, 3pm

WF State: Draft, 02-Feb-2005, David Mariotto
WF Note: final request for information received, send for review,
3:00 pm

WF State: Draft, 01-Feb-2005, David Mariotto
WF Note: wrote again to Jerome for specific firmware information

WF State: Draft, 28-Jan-2005, David Mariotto
WF Note: waiting on response from eng with proper R/W wording

WF State: Draft, 24-Jan-2005, David Mariotto
WF Note: Article created.

Exported from KMS Creator Sat May 21 09:16:32 2005 GMT, olaf.reineke@sun.com
Internal SA-FAB Eng Submission
On Sun StorEdge 6320 System and 6120 Version 1.2.4 RAID Array, Attempts to Make Configuration Changes to Certain Volume Groups May Cause Controller to Go Offline

Product_uuid
2cd2e7d2-2980-11d7-9c3f-c506fe37b7ef|Sun StorageTek 6120 Array
4de60cc2-a08e-4610-b8bf-6a1881cb59c6|Sun StorageTek 6320 System

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