Firmware Patch 109962-13 For FC-AL Drives WITHDRAWN, May Cause Sun Fire V880 Systems to Panic on Reboot

Asset ID:	1-77-1000646.1
Update Date:	2011-02-28
Keywords:

Solution Type Sun Alert Sure

Solution 1000646.1 : Firmware Patch 109962-13 For FC-AL Drives WITHDRAWN, May Cause Sun Fire V880 Systems to Panic on Reboot

Related Items


Sun Fire V880 Server

Related Categories


GCS>Sun Microsystems>Sun Alert>Criteria Category>Availability
 GCS>Sun Microsystems>Sun Alert>Release Phase>Resolved

PreviouslyPublishedAs
200855

Product
Sun Fire V880 Server

Bug Id
<SUNBUG: 5025808>

Date of Workaround Release
05-MAY-2004

Date of Resolved Release
31-Mar-2008

Upgrading internal disk drives ST336605FC (36.4GB) or ST373405FC (73.4GB) with firmware revision 0938 ... see below for details:

1. Impact

Upgrading internal disk drives ST336605FC (36.4GB) or ST373405FC (73.4GB) with firmware revision 0938 (as delivered in patch 109962-13) on Sun Fire V880 Servers may cause a system panic when attempting a reboot.

Patch 109962-13 has been WITHDRAWN and is no longer available on SunSolve.

2. Contributing Factors

This issue can occur in the following releases:

SPARC Platform

Sun Fire V880 with Internal Disk Drive ST336605FC (36.4GB) with firmware revision 0938 (as delivered in patch 109962-13)
Sun Fire V880 with Internal Disk Drive ST373405FC (73.4GB) with firmware revision 0938 (as delivered in patch 109962-13)

Notes:

This issue only affects the above mentioned drives on the Sun Fire V880 with firmware revision 0938.
The firmware download utility will not allow a disk with a mounted partition to process a firmware upgrade.

To determine if a Sun Fire V880 system contains one of the drive types listed above, run the format(1M) command as "root" and use the "inquiry" option from the format menu as shown in the following example:

    # format
Searching for disks...done
AVAILABLE DISK SELECTIONS:
0. c0d0 <DEFAULT cyl 611 alt 2 hd 16 sec 38>
/pci@19,700000/pci@3/SUNW,isptwo@4
1. c1t1d0 <DEFAULT cyl 1463 alt 2 hd 9 sec 64>
/pci@18,700000/pci@3/SUNW,isptwo@4
Specify disk (enter its number): 1
selecting c1t1d0
[disk formatted]
FORMAT MENU:
disk       - select a disk
type       - select (define) a disk type
partition  - select (define) a partition table
...
inquiry    - show vendor, product and revision
volname    - set 8-character volume name
quit
format> inquiry
Vendor:   <NAME>
Product:  ST336605FC 36.4GB
Revision: 0938
format> quit

3. Symptoms

Should the described issue occur, messages similar to the following may appear on the system console:

    {3} ok boot
Boot device: /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@w21000004cf960760,0:a
File and args:
SunOS Release 5.9 Version Generic_112233-10 64-bit
Copyright 1983-2003 Sun Microsystems, Inc.  All rights reserved.
Use is subject to license terms.
WARNING: pcisch1: ino 0x4 blocked
WARNING: pcisch1: ino 0x4 blocked
Cannot assemble drivers for
root /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@w21000004cf960760,0:a
Cannot mount root
on /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@w21000004cf960760,0:a fstype ufs
panic[cpu3]/thread=140a000: vfs_mountroot: cannot mount root
0000000001409970 genunix:vfs_mountroot+70 (0, 0, 0, 200, 14575a0, 0)
%l0-3: 000000000144b000 000000000144b000 0000000000002000
00000000014968b8
%l4-7: 0000000001494400 0000000001411ba8 000000000144b800
000000000144e800
0000000001409a20 genunix:main+98 (1409ba0, f00625d8, 1409ec0, 344c51,
2000, 500)
%l0-3: 0000000000000001 0000000000000000 0000000001412cd8
0000000078002000
%l4-7: 000000000140a000 0000000000346000 000000000149c838
0000000001063d38
skipping system dump - no dump device configured
rebooting...
Resetting ...

4. Workaround

To work around the described issue (if the disk was upgraded to 0938 firmware):

1) Remove any drives that had been upgraded to 0938 firmware.

2) Reboot the system.

3) Re-insert the drives with 0938 firmware.

4) Download 0638 firmware to any drive with 0938 firmware.

Repeat the process for each affected disk.

Note: Disk firmware revision 0638 can be downloaded with either patch 109962-12 or patch 109962-14 (revision -14 is recommended).

Downloading firmware revision 0638 onto these disks is only a temporary workaround for this issue.

5. Resolution

There are no further updates planned for this Sun Alert document. If
you need additional assistance regarding this issue, please contact Sun
Services.

This Sun Alert notification is being provided to you on an "AS IS" basis. This Sun Alert notification may contain information provided by third parties. The issues described in this Sun Alert notification may or may not impact your system(s). Sun makes no representations, warranties, or guarantees as to the information contained herein. ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE HEREBY DISCLAIMED. BY ACCESSING THIS DOCUMENT YOU ACKNOWLEDGE THAT SUN SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF YOUR USE OR FAILURE TO USE THE INFORMATION CONTAINED HEREIN. This Sun Alert notification contains Sun proprietary and confidential information. It is being provided to you pursuant to the provisions of your agreement to purchase services from Sun, or, if you do not have such an agreement, the Sun.com Terms of Use. This Sun Alert notification may only be used for the purposes contemplated by these agreements.

Copyright 2000-2008 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, CA 95054 U.S.A. All rights reserved.

Modification History
31-Mar-2008: No further updates. Resolved.

References

<SUNPATCH: 109962-15>

Previously Published As
101493
Internal Comments

The disks are also described as below from explorer output.

-ST336605FC have the format label in field called:

ST336605FSUN36G

-ST373405FC have the format label in field called:

ST373405FSUN72G

Internal Contributor/submitter
jonathan.grospe@sun.com

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
greg.pierce@sun.com

Internal Services Knowledge Engineer
david.mariotto@sun.com

Internal Escalation ID
551732

Internal Pending Patches
109962-15

Internal Sun Alert Kasp Legacy ID
101493, 57556 (Sun Alert)

Internal Sun Alert & FAB Admin Info
Critical Category: Availability ==> Pervasive
Significant Change Date: 2004-05-05
Avoidance: Workaround
Responsible Manager: veerappan.nachiappan@sun.com
Original Admin Info: [WF 09-Nov-2007, dave m: sent email to NWS requesting update]
This document has been imported from KMS Creator and may need adjustment before re-publishing.

This imported document has been reviewed/adjusted by:
Review Name:
Review Date:

Original KMS Creator attributes below:

--- PLEASE DO NOT MAKE ANY CHANGES BELOW THIS LINE! ---

Sun Alert ID: 57556
Synopsis: Firmware Patch 109962-13 For FC-AL Drives WITHDRAWN, May Cause Sun Fire V880 Systems to Panic on Reboot
Category: Availability
Product: Sun Fire V880
BugIDs: 5025808
Avoidance: Workaround
State: Committed
Date Released: 05-May-2004
Date Closed:
Date Modified:
Escalation IDs: 551732
Pending Patches: 109962-15
Resolution Patches: None
FIN:
FCO:
Date Submitted: 29-Apr-2004
Submitter: jonathan.grospe@sun.com
Responsible Engineer: greg.pierce@sun.com
Responsible Manager: veerappan.nachiappan@sun.com
CTE group: CPRE VSP NWS US
Responsible Writer: david.mariotto@sun.com
Distribution: Unresolved Public SunSolve

Workflow History:

WF State: Issued, 26-Apr-2005, Karen Edwards
WF Note: i changed the Product and CF to Sun Fire V880

WF State: Issued, 05-May-2004, David Mariotto
WF Note: sending for release, signoff by PTS

WF State: Rework, 05-May-2004, David Mariotto
WF Note: sending for release, signoff by PTS

WF State: Rework, 05-May-2004, David Mariotto
WF Note: sending for signoff.

WF State: Draft, 04-May-2004, David Mariotto
WF Note: Sent for review, 9am TUE

WF State: Draft, 29-Apr-2004, David Mariotto
WF Note: Article created.

Exported from KMS Creator Sat May 21 09:10:09 2005 GMT, olaf.reineke@sun.com
Product_uuid
29726712-0a18-11d6-8636-c7e996b581dc|Sun Fire V880 Server

References

SUNPATCH:109962-15

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