Asset ID:	1-77-1000753.1
Update Date:	2011-03-01
Keywords:

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Solution Type  Sun Alert Sure

Solution  1000753.1 :   Certain FCAL Disk Drives For the Sun StorEdge T3+ Array May Go Offline  


PreviouslyPublishedAs
201000

Product
Sun StorageTek T3 Array
Sun StorageTek T3+ Array

Bug Id
<SUNBUG: 5065023>

Date of Resolved Release
30-NOV-2004

Impact

In the Sun StorEdge T3+ array with drive firmware version 1504, disk types MAN3367FC (36.4GB FCAL) and MAN3735FC (73.4GB FCAL) may go offline.

Contributing Factors

This issue can occur on the following drive types:

• Internal Disk Drives MAN3367FC (36.4GB FCAL) and MAN3735FC (73.4GB FCAL) with firmware revision 1504

on the following platform:

• Sun StorEdge T3+ with firmware revision 3.1.4 and without firmware (3.1.5) patch 115180-07

If a disk has gone offline, messages similar to the following will be reported in "/var/adm/messages":

    Nov 23 03:54:59 seine-t3-12 LPCT[1]: N: u1d07: Not ready on loop 1
Nov 23 03:55:00 seine-t3-12 LPCT[1]: N: u1d07: Not ready on loop 2
Nov 23 03:55:15 seine-t3-12 ISR1[1]: W: u1d07 SVD_PATH_FAILOVER: path_id = 0
Nov 23 03:55:31 seine-t3-12 ISR1[1]: N: u1d07 SVD_RETRY: Retries Exhausted (ccb = 0x18c9f4c)
Nov 23 03:55:31 seine-t3-12 ISR1[1]: N: u1d07 SVD_DONE: Command Error = 0x4
Nov 23 03:55:31 seine-t3-12 ISR1[1]: N: u1d07 SVD_RETRY: Retries Exhausted (ccb = 0x18c87ec)
Nov 23 03:55:31 seine-t3-12 ISR1[1]: N: u1d07 SVD_DONE: Command Error = 0x4
Nov 23 03:55:31 seine-t3-12 ISR1[1]: N: u1d07 sid 287454 stype 4003 disk error 4
Nov 23 03:55:47 seine-t3-12 ISR1[1]: W: u1d07 SVD_PATH_FAILOVER: path_id = 1
Nov 23 03:56:05 seine-t3-12 ISR1[1]: N: u1d07 SVD_RETRY: Retries Exhausted (ccb = 0x18c7b2c)
Nov 23 03:56:05 seine-t3-12 ISR1[1]: N: u1d07 SVD_DONE: Command Error = 0x4
Nov 23 03:56:05 seine-t3-12 ISR1[1]: N: u1d07 SVD_RETRY: Retries Exhausted (ccb = 0x18d010c)
Nov 23 03:56:05 seine-t3-12 ISR1[1]: N: u1d07 SVD_DONE: Command Error = 0x4
Nov 23 03:56:05 seine-t3-12 ISR1[1]: N: u1d07 sid 287454 stype 4003 disk error 4
Nov 23 03:56:05 seine-t3-12 ANNT[1]: W: u1d07: Failed
Nov 23 03:56:05 seine-t3-12 ISR1[1]: N: u1d07 sid 287455 stype 4003 disk error 3
Nov 23 03:56:08 seine-t3-12 LPCT[1]: N: u1d07: Bypassed on loop 1
Nov 23 03:56:09 seine-t3-12 LPCT[1]: N: u1d07: Bypassed on loop 2
Nov 23 03:56:12 seine-t3-12 LT00[1]: N: u1d07 Reconstruction to standby disk started
Nov 23 03:56:12 seine-t3-12 LT00[1]: N: u1d07 Reconstruction to standby drive failed

Symptoms

The drive will go offline and will no longer be available to the system. There are no other indications that this condition has occurred.

Workaround

There is no workaround for this issue. Please see the "Resolution" section below.

Resolution

This issue is resolved on the following drive types:

• Internal Disk Drives MAN3367FC (36.4GB FCAL) and MAN3735FC (73.4GB FCAL) (with firmware revision 1504)

on the following platform:

• Sun StorEdge T3+ with firmware (3.1.5) patch 115180-07 or later

Note: Only the single patch listed is necessary to resolve this issue, as the firmware for both the drives and controllers are embedded in the controller firmware on the T3+ platform.

Modification History

References

<SUNPATCH: 115180-07>

Previously Published As
101601
Internal Comments

(Fujitsu Allegro) 7LE FCAL Drives MAN3367FC and MAN3735FC

Internal Contributor/submitter
christopher.hu@sun.com

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
christopher.hu@sun.com

Internal Services Knowledge Engineer
david.mariotto@sun.com

Internal Escalation ID
1-4607316, 1-4556720, 1-4094779

Internal Resolution Patches
115180-07

Internal Sun Alert Kasp Legacy ID
101601, 57681 (Sun Alert)

Internal Sun Alert & FAB Admin Info
Critical Category: Availability ==> Pervasive
Significant Change Date: 2004-11-30
Avoidance: Patch
Responsible Manager: Verrapan Nachiappan
Original Admin Info: This document has been imported from KMS Creator and may need adjustment before re-publishing.

This imported document has been reviewed/adjusted by:
Review Name:
Review Date:

Original KMS Creator attributes below:

--- PLEASE DO NOT MAKE ANY CHANGES BELOW THIS LINE! ---

Sun Alert ID: 57681
Synopsis: Certain FCAL Disk Drives For the Sun StorEdge T3+ Array May Go Offline
Category: Availability
Product: Sun StorEdge T3+ array, Disks: MAN3367FC (36.4GB FCAL), MAN3735FC (73.4GB FCAL)
BugIDs: 5065023
Avoidance: Patch
State: Resolved
Date Released: 30-Nov-2004
Date Closed: 30-Nov-2004
Date Modified:
Escalation IDs: 1-4607316, 1-4556720, 1-4094779
Pending Patches:
Resolution Patches: 115180-07
FIN:
FCO:
Date Submitted: 15-Nov-2004
Submitter: christopher.hu@sun.com
Responsible Engineer: christopher.hu@sun.com
Responsible Manager: Verrapan Nachiappan
CTE group: NWS
Responsible Writer: david.mariotto@sun.com
Distribution: Public SunSolve

Workflow History:

WF State: Issued, 30-Nov-2004, David Mariotto
WF Note: sending for release

WF State: Draft, 30-Nov-2004, David Mariotto
WF Note: fianl approval OK, release today.

WF State: Draft, 30-Nov-2004, David Mariotto
WF Note: README is fixed, sent final copy to submitter for
approval to release.

WF State: Draft, 29-Nov-2004, David Mariotto
WF Note: waiting for README to be fixed, then OK to release,
review has been completed.

WF State: Draft, 29-Nov-2004, David Mariotto
WF Note: patch released, BugID not shown in patch README,
email submitter for correction

WF State: Draft, 22-Nov-2004, David Mariotto
WF Note: patch is not found...hold

WF State: Draft, 19-Nov-2004, David Mariotto
WF Note: sending for review, 3pm

WF State: Draft, 15-Nov-2004, David Mariotto
WF Note: waiting response/comments from sub. eng

WF State: Draft, 15-Nov-2004, David Mariotto
WF Note: Article created.

Exported from KMS Creator Sat May 21 09:14:35 2005 GMT, olaf.reineke@sun.com
Internal SA-FAB Eng Submission
Certain FCAL Disk Drives For the Sun StorEdge T3+ Array May Go Offline

Product_uuid
2a6d7d50-0a18-11d6-8e0b-f0bd33b24928|Sun StorageTek T3 Array
2a714b10-0a18-11d6-86e2-d56b387d4fbf|Sun StorageTek T3+ Array

References

SUNPATCH:115180-07

Attachments

This solution has no attachment