Sun Storage 6540 Array
 
Sun Storage 6130 Array
 
Sun Storage 6140 Array
 

GCS>Sun Microsystems>Sun Alert>Criteria Category>Availability
 
GCS>Sun Microsystems>Sun Alert>Release Phase>Resolved
 

If the "Support Data Collection" procedure is run while the drives are in use on Sun StorEdge 6130 or Sun StorageTek 6140/6540 arrays, SATA drive failure may occur, causing volumes and underlying VDisks to also become degraded or to fail. These failures will result in a loss of access to data in the volumes.

This issue can occur on the following platforms:

• Sun StorEdge 6130 array with firmware 06.12.27.10 and earlier and without firmware  06.19.23.10
• Sun StorageTek 6140 array with firmware 06.16.81.10 and without firmware  06.19.23.10
• Sun StorageTek 6540 array with firmware 06.16.81.10 and without firmware  06.19.23.10

Note: The above arrays must have SATA drives present to be affected by this issue.

When using "Common Array Manager"(CAM), drive failures and possibly volume failures may occur when executing a "Support Data Collection" procedure via the Service Advisor or when running the following command:

    $ /opt/SUNWsefms/bin/supportData

Using "Configuration Services" for the StorEdge 6130 and StorageTek 6140 arrays will also cause drive/volume failures when collecting support information by running the following command:

    $ /opt/SUNWstade/bin/SupportData

Note: This includes Sun Explorer versions 5.0 and above when run on a StorADE management host.

SANtricity will produce the same results as above when collecting support information using the following menu tree selection:

Advanced->Troubleshooting->Collect All Support Data

To work around the described issue (if SATA drives are in the array), avoid using operations that collect support data (as outlined above) while the array is actively accepting I/O from hosts.

This issue is addressed in the following releases:

• Sun StorEdge 6130 array with firmware 06.19.23.10 or later
• Sun StorageTek 6140 array with firmware 06.19.23.10 or later
• Sun StorageTek 6540 array with firmware 06.19.23.10 or later

Firmware version 06.19.23.10 was released with Sun StorageTek Common Array Manager (CAM) 5.1.

Sun StorageTek Common Array Manager (CAM) 5.1. is available for download at www.sun.com/download under Systems Administration and by selecting Storage Management. Look for "Sun StorageTek Common Array Manager (CAM) 5.1" in the list of downloads provided.

• State: Resolved
• Updated Contributing Factors and Resolution sections

Within the MEL log drive errors are seen with the Event specific code 05/2c/00 signature just prior to the drive being failed:

     Date/Time: Thu Oct 26 14:06:30 CEST 2006

     Sequence number: 530762

     Event type: 100A

     Event category: Error

     Priority: Informational

     Description: Drive returned CHECK CONDITION

     Event specific codes: 5/2c/0

     Component type: Drive

     Component location: Tray.1.Drive.7

     Logged by: Controller in slot B

 

Raw data:

     4d 45 4c 48 02 00 00 00 4a 19 08 00 00 00 00 00

     0a 10 11 20 c6 a4 40 45 01 00 60 00 0a 01 00 00

     01 00 00 00 3c 00 00 00 01 00 00 00 01 00 00 00

     01 00 00 00 01 00 00 00 01 00 00 00 07 00 00 00

     00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

     00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

     00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

     00 00 00 00 00 00 00 00 01 00 00 00 02 1c 00 00

     12 00 0d 01 70 00 05 00 00 00 00 0a 00 00 00 00

     2c 00 00 00 00 00 02 00 0d 81 cc 01

 

The fix is included with the delivery of array firmware 06.19.18.10. The final build of the 06.19.xx.10 firmware is still pending.

For cases where this bug has been identified, PTS/Backline can provide a pre-release of this firmware to customers. An escalation will be required for delivery.

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