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Solution Type Sun Alert Sure Solution 1000807.1 : Inserting a Disk Drive Assembly Into a Sun StorEdge S1 Array May Cause The S1 Array to Shut Down
PreviouslyPublishedAs 201085 Product Sun StorageTek S1 Array Bug Id <SUNBUG: 5042254> Date of Workaround Release 23-AUG-2004 Date of Resolved Release 08-JAN-2007 Impact Inserting a disk drive assembly (hot plugging) into a Sun StorEdge S1 array may cause a power supply (PSU) reset. If the Sun StorEdge S1 array is used as a boot device, the PSU reset may result in an unintentional reboot of the server. Contributing Factors This issue can occur on the following platforms: SPARC Platform
The described issue only occurs during a disk drive (hot swap) insertion. Note: If the 12V pre-charge signal (on the disk drive) does not make contact before the 12V signals during connector mating, the failure occurs. The cause of the pre-charge signal not making contact prior to the 12V signals has been narrowed down to side-to-side movement of the drive during insertion. Symptoms There are no symptoms that would alert the user of this issue. An array PSU reset subsequent to a disk drive "hot swap" is the only indicator. Workaround To reduce the chances of the described issue from occurring, apply one of the following workarounds: 1. When adding a disk drive assembly into a Sun StorEdge S1 array, apply equal pressure to both sides of the front of the drive, and firmly push in until the locking handle engages. The above information can also be found in the "Sun StorEdge S1 Array Installation and Maintenance Manual" (p74-75) located at: 2. Do not perform "hot swap" disk removal/replacement procedures on a Sun StorEdge S1 array. Resolution This issue has been addressed with a kit (Sun part number 555-1943-01) that contains three easy to apply self adhesive shims and an instruction sheet. The kit is available through Sun Service at no charge. Note: As of 19-Jan-2007 this part may not be stocked in all geographical locations but is on order. Modification History Date: 08-JAN-2007
Date: 17-JAN-2007
Date: 19-JAN-2007
Previously Published As 101556 Internal Comments 19-Jan-2007: APAC and AMER are stocked. EMEA will be stocked in 1-2 weeks. Internal Contributor/submitter bob.bihler@sun.com Internal Eng Business Unit Group NWS (Network Storage) Internal Eng Responsible Engineer Solomon.Admassu@Sun.COM Internal Services Knowledge Engineer jeff.folla@sun.com, karen.edwards@sun.com Internal Escalation ID 550642 Internal Sun Alert Kasp Legacy ID 101556, 57629 (Sun Alert) Internal Sun Alert & FAB Admin Info Critical Category: Availability ==> Pervasive Significant Change Date: 2004-08-23, 2007-01-08 Avoidance: Hardware, Workaround Responsible Manager: Ken.Auerbach@sun.com Original Admin Info: [WF 24-Jan-2006, Jeff Folla: Added info in the internal section.] [WF 31-May-2005, Jeff Folla: Changed responsible engineer per e-mail request. Did not re-publish] This document has been imported from KMS Creator and may need adjustment before re-publishing. This imported document has been reviewed/adjusted by: Review Name: Review Date: Original KMS Creator attributes below: --- PLEASE DO NOT MAKE ANY CHANGES BELOW THIS LINE! --- Sun Alert ID: 57629 Synopsis: Inserting a Disk Drive Assembly Into a Sun StorEdge S1 Array May Cause The S1 Array to Shut Down Category: Availability Product: Sun StorEdge S1 Array BugIDs: 5042254 Avoidance: Workaround State: Committed Date Released: 23-Aug-2004 Date Closed: Date Modified: Escalation IDs: 550642 Pending Patches: Resolution Patches: FIN: FCO: Date Submitted: 10-Aug-2004 Submitter: bob.bihler@sun.com Responsible Engineer: william.grouell@sun.com Responsible Manager: Ken.Auerbach@sun.com CTE group: PTS NWS US Responsible Writer: jeff.folla@sun.com Distribution: Contract SunSolve Workflow History: WF State: Issued, 23-Aug-2004, Jeff Folla WF Note: sent for release WF State: Draft, 23-Aug-2004, Jeff Folla WF Note: sent for release WF State: Draft, 23-Aug-2004, Jeff Folla WF Note: sent for review 8/20 WF State: Draft, 19-Aug-2004, Jeff Folla WF Note: Article created. Exported from KMS Creator Sat May 21 09:12:46 2005 GMT, olaf.reineke@sun.com Internal SA-FAB Eng Submission Inserting a Disk Drive Assembly Into a Sun StorEdge S1 Array May Cause The S1 Array to Shut Down Product_uuid 2a6a1264-0a18-11d6-85f5-ebacf433bde4|Sun StorageTek S1 Array Attachments This solution has no attachment |
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