Asset ID:	1-77-1001259.1
Update Date:	2011-03-01
Keywords:

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Solution Type  Sun Alert Sure

Solution  1001259.1 :   Sun StorEdge 3510 Fiber Channel Array May Lose In-band Connectivity After Generating an Internal Disk Drive Command Transaction Timeout  


PreviouslyPublishedAs
201706

Product
Sun StorageTek 3510 FC Array

Bug Id
<SUNBUG: 4892830>

Date of Resolved Release
21-AUG-2003

Impact

Sun StorEdge 3510 Fiber Channel (FC) array may lose connectivity from the host or a logical drive initialization may fail.

Contributing Factors

This issue can occur in the following releases:

SPARC Platform

• Sun StorEdge 3510 FC array with firmware version 3.27N or earlier

This issue only occurs after an internal disk drive command transaction timeout (error code "62F") has been generated.

To verify the firmware version, use the "telnet" or serial interface to the Sun StorEdge 3510 and select "View System Information" from the main menu.

Symptoms

Should the described issue occur, messages similar to the following are logged in the "/var/adm/messages" file, or in the Sun StorEdge 3510 event log:

    SCSI Drive ALERT: Unexpected Sense Received (62F)

Also, a logical drive initialization may fail with the same timeout error as shown above.

Workaround

There is no workaround. Please see the "Resolution" section below.

Resolution

This issue is addressed in the following release:

SPARC Platform

• Sun StorEdge 3510 FC array with firmware version 3.27P (delivered with patch 113723-05) or later

Modification History

References

<SUNPATCH: 113723-05>

Previously Published As
101321
Internal Comments

A recovery procedure is being drafted by DHS. The team wanted to release the SunAlert asap and add this procedure to the internal section when it becomes available.

Clock generator on the RAID controller identified as a main contributor to this problem. F370-5537-04 will have new f/w and h/w screening for this issue.

Internal Contributor/submitter
jonathan.grospe@sun.com

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
mike.soulary@sun.com

Internal Services Knowledge Engineer
jeff.folla@sun.com

Internal Escalation ID
545913, 546566

Internal Resolution Patches
113723-05

Internal Sun Alert Kasp Legacy ID
101321, 56420 (Sun Alert)

Internal Sun Alert & FAB Admin Info
Critical Category: Availability ==> Pervasive
Significant Change Date: 2003-08-21
Avoidance: Patch
Responsible Manager: chuck.campbell@sun.com
Original Admin Info: This document has been imported from KMS Creator and may need adjustment before re-publishing.

This imported document has been reviewed/adjusted by:
Review Name:
Review Date:

Original KMS Creator attributes below:

--- PLEASE DO NOT MAKE ANY CHANGES BELOW THIS LINE! ---

Sun Alert ID: 56420
Synopsis: Sun StorEdge 3510 Fiber Channel Array May Lose In-band Connectivity After Generating an Internal Disk Drive Command Transaction Timeout
Category: Availability
Product: Sun StorEdge 3510 FC array
BugIDs: 4892830
Avoidance: Patch
State: Resolved
Date Released: 21-Aug-2003
Date Closed: 21-Aug-2003
Date Modified:
Escalation IDs: 545913, 546566
Pending Patches:
Resolution Patches: 113723-05
FIN:
FCO:
Date Submitted: 18-Aug-2003
Submitter: jonathan.grospe@sun.com
Responsible Engineer: mike.soulary@sun.com
Responsible Manager: chuck.campbell@sun.com
CTE group: CPRE NWS US
Responsible Writer: jeff.folla@sun.com
Distribution: Public SunSolve

Workflow History:

WF State: Issued, 21-Aug-2003, Jeff Folla
WF Note: Signoff approved by jonathan. Sent for release.

WF State: Draft, 21-Aug-2003, Jeff Folla
WF Note: sent for signoff

WF State: Draft, 21-Aug-2003, Jeff Folla
WF Note: sent for review 8/20

WF State: Draft, 18-Aug-2003, Jeff Folla
WF Note: Article created.

Exported from KMS Creator Sat May 21 09:03:03 2005 GMT, olaf.reineke@sun.com
Internal SA-FAB Eng Submission
Sun StorEdge 3510 Fiber Channel Array May Lose In-band Connectivity After Generating an Internal Disk Drive Command Transaction Timeout

Product_uuid
58553d0e-11f4-11d7-9b05-ad24fcfd42fa|Sun StorageTek 3510 FC Array

References

SUNPATCH:113723-05

Attachments

This solution has no attachment