Asset ID:	1-77-1017421.1
Update Date:	2011-03-07
Keywords:

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Solution Type  Sun Alert Sure

Solution  1017421.1 :   Using Certain sccli(1M) Commands to Manage a Sun StorEdge 3510 or 3511 Fiber Channel Array May Cause the Controller to Hang  


PreviouslyPublishedAs
228517

Product
Sun StorageTek 3510 FC Array
Sun StorageTek 3511 SATA Array

Bug Id
<SUNBUG: 5039653>, <SUNBUG: 5039690>

Date of Workaround Release
20-JUL-2004

Date of Resolved Release
24-AUG-2005

Impact

Using certain sccli(1M) commands to manage a Sun StorEdge 3510 or 3511 Fiber Channel Array that is configured with more than 16 LUN masks (or filters) per LUN, may cause the controller to hang. As a result, the host (system) could experience a loss of access to the Sun StorEdge 3510 or 3511 LUNs.

Contributing Factors

This issue can occur in the following releases:

SPARC Platform

• Sun StorEdge 3510 FC Array without patch 113723-10
• Sun StorEdge 3511 FC Array without patch 113724-04

The described issue only occurs if both of the following are true:

1. More than 16 LUN masks (or filters) are created per LUN.

2. The "sccli show configuration" or the "sccli show lun-maps" commands are used with sccli(1M) version 1.5, 1.6, or 1.6.1 to manage a Sun StorEdge 3510 and 3511 Fiber Channel Array.

To determine the version of sccli(1M), run the following command:

# sccli -v
sccli version 1.5

Note: If more than 16 LUN masks (or filters) are used per LUN, StorADE should not be used.

Symptoms

Should the described issue occur, the "show configuration" and "show lun-maps" commands will cause the the Primary Controller to hang.

There are no error messages available that would indicate the described issue has occurred.

Workaround

To work around the described issue, do not configure a Sun StorEdge 3510 or 3511 FC Array with more than 16 LUN masks (or filters) per LUN.

If more than 16 LUN masks (or filters) are created per LUN, do not use the following sccli(1M) commands to manage a Sun StorEdge 3510 or 3511 Fiber Channel Array:

• sccli show configuration
• sccli show lun-maps

Resolution

This issue is addressed in the following releases:

• Sun StorEdge 3510 FC Array with patch 113723-10 or later
• Sun StorEdge 3511 FC Array with patch 113724-04 or later

Modification History
Date: 10-AUG-2004

• Updated Contributing Factors and Relief Workaround sections

Date: 24-AUG-2005

• State: Resolved
• Updated Contributing Factors and Resolution sections

References

<SUNPATCH: 113723-10>
<SUNPATCH: 113724-04>

Previously Published As
101535
Internal Comments

The permanent fix will be in the 4.0/2.0 code release.

There is a known bug in the DotHill Command Line Interface (sccli). It will be fixed in the 2.0 release of the sccli(1M) and the 4.0 release of controller f/w which is scheduled release at the end of August.

Internal Contributor/submitter
dave.bruce@sun.com

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
neill.wood@sun.com

Internal Services Knowledge Engineer
jeff.folla@sun.com

Internal Escalation ID
1-1563322

Internal Resolution Patches
113723-10, 113724-04

Internal Sun Alert Kasp Legacy ID
101535, 57604 (Sun Alert)

Internal Sun Alert & FAB Admin Info
Critical Category: Availability ==> Pervasive
Significant Change Date: 2004-07-20, 2005-08-24
Avoidance: Patch, Workaround
Responsible Manager: Veerappan.Nachiappan@Sun.COM
Original Admin Info: [WF 24-Aug-2005, Jeff Folla: Updated with available patches. This is now resolved.]

This document has been imported from KMS Creator and may need adjustment before re-publishing.

This imported document has been reviewed/adjusted by:
Review Name:
Review Date:

Original KMS Creator attributes below:

--- PLEASE DO NOT MAKE ANY CHANGES BELOW THIS LINE! ---

Sun Alert ID: 57604
Synopsis: Using Certain sccli(1M) Commands to Manage a Sun StorEdge 3510 or 3511 Fiber Channel Array May Cause the Controller to Hang
Category: Availability
Product: Sun StorEdge 3510 FC Array, Sun StorEdge 3511 FC Array
BugIDs: 5039653, 5039690
Avoidance: Workaround
State: Committed
Date Released: 20-Jul-2004
Date Closed:
Date Modified: 10-Aug-2004
Escalation IDs: 1-1563322
Pending Patches:
Resolution Patches:
FIN:
FCO:
Date Submitted: 15-Jul-2004
Submitter: dave.bruce@sun.com
Responsible Engineer: neill.wood@sun.com
Responsible Manager: Veerappan.Nachiappan@Sun.COM
CTE group: PTS NWS US
Responsible Writer: jeff.folla@sun.com
Distribution: Contract SunSolve

Workflow History:

WF State: Issued, 10-Aug-2004, Jeff Folla
WF Note: Updated sun alert with reference to 3511 array

WF State: Rework, 10-Aug-2004, Jeff Folla
WF Note: Updating sun alert with reference to 3511 array

WF State: Issued, 20-Jul-2004, Jeff Folla
WF Note: Signoff approved by Dave Bruce. Sent for release.

WF State: Draft, 20-Jul-2004, Jeff Folla
WF Note: Sent for signoff.

WF State: Draft, 19-Jul-2004, Jeff Folla
WF Note: Sent for review.

WF State: Draft, 15-Jul-2004, Jeff Folla
WF Note: Article created.

Exported from KMS Creator Sat May 21 09:11:48 2005 GMT, olaf.reineke@sun.com
Internal SA-FAB Eng Submission
Using Certain sccli(1M) Commands to Manage a Sun StorEdge 3510 or 3511 Fiber Channel Array May Cause the Controller to Hang

Product_uuid
58553d0e-11f4-11d7-9b05-ad24fcfd42fa|Sun StorageTek 3510 FC Array
9fdbb196-73a6-11d8-9e3a-080020a9ed93|Sun StorageTek 3511 SATA Array

References

SUNPATCH:113723-10
SUNPATCH:113724-04

Attachments

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