Sun Fire T1000/T2000 and Netra T2000 With Firmware 6.5.11 May Experience Continuous Console EFT Errors

Asset ID:	1-77-1018969.1
Update Date:	2011-02-28
Keywords:

Solution Type Sun Alert Sure

Solution 1018969.1 : Sun Fire T1000/T2000 and Netra T2000 With Firmware 6.5.11 May Experience Continuous Console EFT Errors

1. Impact

Sun Fire T1000/T2000 and Netra T2000 systems with firmware 6.5.11 or earlier running Solaris 10 with patch 125369-02 will experience a continuous stream of console EFT errors.

2. Contributing Factors

This issue can occur on the following platforms:

SPARC Platform

Sun Fire T1000/T2000 systems with firmware 6.5.11 (patch 127576-03) or earlier and running Solaris 10 with patch 125369-02 or later

under the following conditions:

System uses firmware 6.5.11 (patch 127576-03) or earlier and runs Solaris 10 with FMA patch 125369-02 or later. Bug 6566151 causes FMA to produce EFT errors in place of the proper error message.
System uses the 501-7283, Dual 10GB PCIE card with Kernel patch 127111-07 or earlier. Bug 6623776 causes a constant stream of errors.

Netra T2000 systems with firmware 6.5.11 (patch 127576-03) or earlier and running Solaris 10 with patch 125369-02 or later

under the following conditions:

System uses firmware 6.5.11 (patch 127576-03) or earlier and runs Solaris 10 with FMA patch 125369-02 or later. Bug 6566151 causes FMA to produce EFT errors in place of the proper error message.
System has FMA patch 125369-02 or later installed but doesn't have patch 126239-01 installed. FMA bugs 6641872 & 6654024 cause a continuous stream of error messages.

Note: The x86 platform is not affected by this issue.

To determine the current version of firmware on the affected system, the following command can be run from the System Controller command-line interface (CLI):

    sc> showhost
    System Firmware 6.4.6 Sun Fire[TM] T2000 2007/06/24 12:36
    ...

To determine the version of Solaris on the system, the following command can be run:

    $ cat /etc/release
    Solaris 10 8/07 s10s_u4wos_12b SPARC

3. Symptoms

Error messages similar to the following (in multiples) will appear on the console 3 times per minute (approx.):

    Dec 7 03:10:47 hn fmd: [ID 519 daemon.error] SUNW-MSG-ID:
    SUNOS-8000-1L, TYPE: Defect, VER: 1, SEVERITY: Minor
    Dec 7 03:10:47 hn EVENT-TIME: Thu Dec 27 03:10:47 EST 2007
    Dec 7 03:10:47 hn PLATFORM: SUNW,Sun-Fire-T200, CSN: -, hn: hn
    Dec 7 03:10:47 hn SOURCE: eft, REV: 1.16
    Dec 7 03:10:47 hn EVENT-ID: 56894673-4011-64f0-8583-c5a09c05b4df
    Dec 7 03:10:47 hn DESC: The EFT Diagnosis Engine encountered telemetry
    for which it is unable to produce a diagnosis.  Refer to
    http://sun.com/msg/SUNOS-8000-1L for more information.
    Dec 7 03:10:47 hn AUTO-RESPONSE: Error reports from the component will
    be logged for examination by Sun.
    Dec 7 03:10:47 hn IMPACT: Automated diagnosis and response for these
    events will not occur.
    Dec 7 03:10:47 hn REC-ACTION: Run pkgchk -n SUNWfmd to ensure that
    fault management software is installed properly. Contact Sun for support.
    ...

An FMA event will be stored for each incident in the messages file.

4. Relief/Workaround

There is no workaround for this issue. Please see the Resolution section below.

5. Resolution

This issue is addressed in the following releases:

Sun Fire T2000 with FW 6.6.1 (delivered in patch 136927-01 or later) and patch 127111-08 or later
Netra T2000 with FW 6.6.1 (delivered in patch 136929-01 or later) and patch 126239-01 or later

This Sun Alert notification is being provided to you on an "AS IS" basis. This Sun Alert notification may contain information provided by third parties. The issues described in this Sun Alert notification may or may not impact your system(s). Sun makes no representations, warranties, or guarantees as to the information contained herein. ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE HEREBY DISCLAIMED. BY ACCESSING THIS DOCUMENT YOU ACKNOWLEDGE THAT SUN SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF YOUR USE OR FAILURE TO USE THE INFORMATION CONTAINED HEREIN. This Sun Alert notification contains Sun proprietary and confidential information. It is being provided to you pursuant to the provisions of your agreement to purchase services from Sun, or, if you do not have such an agreement, the Sun.com Terms of Use. This Sun Alert notification may only be used for the purposes contemplated by these agreements.

Modification History
01-FEB-2008: Updated Contributing Factors
18-Apr-2008: Updated Contributing Factors and Resolution sections; RESOLVED

References

<SUNPATCH: 136927-01>
<SUNPATCH: 136929-01>
<SUNPATCH: 127111-08>
<SUNPATCH: 126239-01>

Previously Published As
103203
Internal Comments
Availability ==> Regression, This regression issue was caused by the putback for CR# 6486977.
Please send technical questions to the following email:
mailto:sunalert-tech-questions@sun.com and CC the following persons:
Internal Contributor/Submitter
Internal Eng Responsible Engineer
Internal Services Knowledge Engineer

Internal Escalation ID
1-22706330, 1-22746063, 1-22226178, 1-22214249

Internal Contributor/submitter
Don.Drygalski@sun.com

Internal Eng Responsible Engineer
Grant.Gredvig@sun.com

Internal Eng Business Unit Group
SSG NSN (Netra Systems and Networking)

Internal Services Knowledge Engineer
david.mariotto@sun.com

Internal Resolution Patches
136927-01, 136929-01, 127111-08

Internal Pending Patches
126239-01

Internal Sun Alert & FAB Admin Info
WF 17-Apr-2008, david m: updated for patches, changes in CF, Resolution sections, republish as resolved
Workflow 01-FEB-2008, David M: update CF for FW patch clarification
WF 30-Jan-2008 karen doing catchup work

References

SUNPATCH:126239-01
SUNPATCH:127111-08
SUNPATCH:136927-01
SUNPATCH:136929-01

Attachments

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