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Solution Type Sun Alert Sure Solution 1019883.1 : Sun Blade 6000 Chassis Monitoring Module (CMM) or Sun Blade T6300 Server Module may Exhibit Erroneous "Failed", "Hot Insertion", and "Removal" Messages
PreviouslyPublishedAs 248186 Bug Id <SUNBUG: 6720809>, <SUNBUG: 6695705>, <SUNBUG: 6762599> Product Sun Blade 6000 Modular System Sun Blade T6300 Server Module Date of Workaround Release 07-Jan-2009 Sun Blade 6000 Chassis Monitoring Module (CMM) or Sun Blade T6300 Server Module may exhibit erroneous "Failed", "Hot Insertion", and "Removal" messages: 1. Impact Sun Blade 6000 Chassis Monitoring Module (CMM) and Sun Blade T6300 Server Module may exhibit erroneous "Failed", "Hot Insertion", and "Removal" Messages. 2. Contributing Factors This issue can occur on the following platforms:
If the blades cannot be inspected visually, the following procedure can be used to identify affected blade(s): 1. Access the SP of the Target blade 2. Type "shownetwork" 3. Set the SP to "ssqa" mode by typing the following: setsc sc_ssqamode true "xyz"where "xyz" is the last nibble from the three last bytes from the mac address. 4. Get the "Four Eyes" firmware version: sc> i2cp 0x20 3 2 0 0 1.If the above command returns a value == 12, the blade is affected by this issue. If the command returns a value == 14, the blade is not affected. Note 2: The error messages mentioned above are completely harmless and do not affect the systems performance, functionality or reliability. Note 3: This issue can occur in Sun Blade 6000 configurations with any population of Sun Blade T6300 server modules. They are most apparent when Sun Blade T6300 server modules are plugged into slots 6,7,8, or 9. This issue rarely occurs in Sun Blade 6000 configurations that are less populated with Sun Blade T6300 server modules when plugged into the lower slots. Note 4: This issue can occur on the systems listed above irrespective of the OS/ALOM versions in use. 3. Symptoms If the described issue occurs, messages similar to the following will be seen when the T6300 Service Processor (SP) is powered on: Example of T6300 SP messages: SC Alert: PSU at MP/PS1 has been removed.Example of chassis CMM events: 1319 Thu Jan 1 00:01:56 1970 Chassis Action major Hot insertion of /CH/NEM14. Workaround All T6300 blades should be upgraded to the latest firmware version 6.7.2 (delivered in patch139438-02) as this new firmware may decrease the chances of the described issue from occurring. In Sun Blade 6000 configurations populated with 2 or 3 Sun Blade T6300's, move the blades to the lower chassis slots while moving the other blades (i.e T6320) to the higher slots. Also, CMM ILOM firmware should be at 2.0.3.2 or later. This has been known to decrease the chances of the described issue from occurring. Alternatively, setting the "sys_eventlevel" to 0 or 1 in the T6300 ALOM will suppress the messages from being logged to the "/var/adm/messages" logs. Level 1 is for critical messages and 0 is for zero messages to be logged to the "/var/adm/messages" file. It is recommended that the "sys_eventlevel" be set at level 1 so that critical messages are still logged. Note: This will not stop the messages from being logged on the CMM or the T6300 SP's as there is no way to suppress these. 5. Resolution This issue is addressed in the following platforms:
Please contact Sun Support for assistance if the issue described in this Sun Alert is experienced. This Sun Alert notification is being provided to you on an "AS IS" basis. This Sun Alert notification may contain information provided by third parties. The issues described in this Sun Alert notification may or may not impact your system(s). Sun makes no representations, warranties, or guarantees as to the information contained herein. ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE HEREBY DISCLAIMED. BY ACCESSING THIS DOCUMENT YOU ACKNOWLEDGE THAT SUN SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF YOUR USE OR FAILURE TO USE THE INFORMATION CONTAINED HEREIN. This Sun Alert notification contains Sun proprietary and confidential information. It is being provided to you pursuant to the provisions of your agreement to purchase services from Sun, or, if you do not have such an agreement, the Sun.com Terms of Use. This Sun Alert notification may only be used for the purposes contemplated by these agreements. Copyright 2000-2009 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, CA 95054 U.S.A. All rights reserved. Internal Comments The ultimate fix will be a two part fix including T6300 blade replacement to update the motherboard FourEyes I2C bus bridge chip firmware to v1.4 which provides I2C bus Dynamic Arbitration and Dynamic Priority features. All blades must use this polling mechanism to ensure fair access to the I2C Bus and to prevent the timeouts that produce the false messaging. In addition the system firmware must be upgraded to v6.7.1 which contains ALOM code to enable the dynamic arbitration/priority feature within the bridge chip. These fixes will be released in an upcoming FAB once final testing is complete. Please send technical questions to the following email: sunalert-tech-questions@sun.com and CC the following persons: Internal Contributor/Submitter Internal Eng Responsible Engineer Internal Contributor/submitter John.Respicio@sun.com Internal Eng Responsible Engineer John.Respicio@sun.com Internal Services Knowledge Engineer jeff.folla@sun.com Internal Eng Business Unit Group SSG WGS (Workgroup Systems) Internal Escalation ID 1-24303970, 1-24865240, 1-25122354, 1-24110501, 1-24146902, 1-23946501 1-24171305, 1-24864989, 1-25084069, 1-24435495 Internal Sun Alert & FAB Admin Info WF 23-Mar-2009, jfolla: Updated with requested changes and sent to Nitin for review. WF 07-Jan-2009, jfolla: This Sun Alert was placed on hold per request. Received release approval. Sent for release. WF 18-Dec-2008, jfolla: sent for 24 hr review WF 18-Dec-2008, jfolla: sent to submitter review along with a few questions regarding the submitted draft WF 18-Dec-2008, jfolla: created Attachments This solution has no attachment |
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