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Asset ID: 1-77-1143914.1
Update Date:2010-07-08
Keywords:

Solution Type  Sun Alert Sure

Solution  1143914.1 :   Installation of Microsoft Security Update KB980232 on Windows Systems That Access ST5210/5220/5310/5320 NAS Systems May Cause Loss of File Access/File Descriptors  


Related Items
  • Sun Storage 5320 NAS Appliance
  •  
  • Sun Storage 5310 NAS Appliance
  •  
  • Sun Storage 5210 NAS Appliance
  •  
  • Sun Storage 5220 NAS Appliance
  •  
Related Categories
  • GCS>Sun Microsystems>Sun Alert>Criteria Category>Availability
  •  
  • GCS>Sun Microsystems>Sun Alert>Release Phase>Resolved
  •  




In this Document
  Description
  Likelihood of Occurrence
  Possible Symptoms
  Workaround or Resolution
  Modification History
  References


Applies to:

Sun Storage 5320 NAS Appliance - Version: Not Applicable and later   [Release: NA and later ]
Sun Storage 5210 NAS Appliance - Version: Not Applicable and later    [Release: NA and later]
Sun Storage 5220 NAS Appliance - Version: Not Applicable and later    [Release: NA and later]
Sun Storage 5310 NAS Appliance - Version: Not Applicable and later    [Release: NA and later]
Generic Windows
SUNBUG 6945065
_______________________

Date of Workaround release:
06-May-2010
_______________________

Date of Resolved release:
07-Jul-2010

Description

Installation of Microsoft Security Update KB980232 on Windows systems that access Sun StorageTek ST5210/5220/5310/5320 NAS systems may cause a loss of access to files or file descriptor data and/or the inability to edit/save existing files.

Likelihood of Occurrence

This issue can affect the following platforms:
  • Sun StorageTek 5210 NAS Appliance
  • Sun StorageTek 5220 NAS Appliance
  • Sun StorageTek 5310 NAS Appliance
  • Sun StorageTek 5320 NAS Appliance
for all NAS OS releases up to and including 4.22M1, where Microsoft Security Update KB980232 is installed on a Windows system that accesses those NAS systems.

To determine the version of NAS OS release on a system, the following command can be run:
se5320-b > version
StorageTek  Model 5320C NAS  S/N ST5320C2006050303-H2 Version 4.22 M1 (Build 65)

Possible Symptoms

If Microsoft Security Update KB980232 has been applied to a Microsoft Windows system which accesses a Sun StorageTek NAS appliance, users and Domain Administrators will not be able to see or set security permissions for files served by the StorageTek NAS appliance.  Users and Domain Administrators will not be able to access security descriptor information for such files but will instead see an error message similar to the following:
"Unable to display security information."
If a user attempts to write to a pre-existing file stored on the StorageTek NAS appliance, the attempt will fail with an error message similar to the following:
"There has been a network or file permission error.  The network connection may be lost"
or:
"Document not saved."

Workaround or Resolution

To address this issue, download and install Microsoft Hotfix 983458 on the Windows client that is being served by the StorageTek NAS appliance. For a detailed explanation of this issue and Hotfix download instructions, please see:

http://support.microsoft.com/kb/983458/

Modification History

Date of Workaround release: 06-May-2010

Date of Resolved release: 07-Jul-2010

References

Please send technical questions to the following email:
sunalert-tech-questions@sun.com
SUNBUG 6945065
Previously released to SunSolve as document ID 279830
Responsible Engineer: vb.joshi@sun.com

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