Collecting Sun StorageTek[TM] Common Array Manager Array Support Data

Asset ID:	1-71-1002514.1
Update Date:	2011-03-31
Keywords:

Solution Type Technical Instruction Sure

Solution 1002514.1 : Collecting Sun StorageTek[TM] Common Array Manager Array Support Data

Applies to:

Sun Storage 2530 Array
Sun Storage 2510 Array
Sun Storage 2540 Array
Sun Storage 6130 Array
Sun Storage Flexline 380 Array
All Platforms

Goal

The Sun StorageTek[TM] Common Array Manager (CAM) has the ability to collect support based configuration and logs for Sun StorEdge[TM], Sun StorageTek [TM], StorageTek[TM], Sun Storage[TM] Arrays. This can be performed using the Browser or CLI interface. The purpose of this document is to describe how to collect this information.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Storage Disk 6000 and 2000 Series RAID Arrays.

Solution

Using the CAM Browser based Service Advisor

The Service Advisor is opened via a button in the top right-hand corner.

1. Select an Array in the left hand Pane.
2. Click on the Service Advisor Button, which will launch a new window.
3. Go to the "Array Troubleshooting and Recovery" section in the left-hand pane, and select "Collecting Support Data".
4. Follow the instructions it then displays in the right-hand pane, which will produce a ZIP or GZ archive on the CAM Management Host.

NOTE: On last CAM release (6.x) supportdata file should be downloaded into the machine where CAM Browser is launched, but on previous release you will have to get it directly from the management host under /tmp.

Collecting Data via CLI

This requires the use of the ras_admin and supportData utilities. Both utilities are located on the management host in the same directory which is specific to the Operating System where the CAM software is installed upon.

Solaris: /opt/SUNWsefms/bin/
Linux: /opt/sun/cam/private/fms/bin/
Windows with CAM 5.0.2 or earlier: C:\Program Files\Sun_Microsystems\StorageTek_Mgmt\Component\fms\bin\
Windows with CAM 5.1 or later: C:\Program Files\Sun\Common Array Manager\Component\fms\bin\

1. Get the array detail from ras_admin device_list:

Example:

# ras_admin device_list Monitored On Device Type IP Address Unique Identifier Active ASR ---------------- --------------- ---- ----------- ----------------- ------ --- camhost arrayname 6540 <controller IP> <WWN> Y Y #

NOTE: Although the array listed is a 2510, all arrays under CAM will provide data for support collection.

2. Use the supportData utility to collect the array data collection:
supportData -d <identifier> -p <path> -o <filename>
where the:

<identifier> is either the:
<deviceKey> for the internal Array Serial Number or
<array-name> for the Name of the Array assigned in Configuration Service or
<ip-number> for the ip address of either the A or B controller or
<ip-name> for the fully qualified DNS name of either the A or B controller.

<path> is the location where you want the output written, e.g. /tmp.

<filename>is the output file to be created.
Example:
supportData -d arrayname -p /tmp -o myarray.support

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