Asset ID:	1-71-1003756.1
Update Date:	2010-07-22
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1003756.1 :   Collecting a Solution Extract for a StorEdge[TM] 6920  


PreviouslyPublishedAs
205291

Applies to:

Sun Storage 6920 System
All Platforms

Goal

The purpose of the document is to describe how to collect a Solution Extract(extractor) for a StorEdge[TM] 6920 Array, for troubleshooting hardware and software issues on the array.

Solution

1. Log into the Service Processor.  If you cannot log into the array, please reference <> Troubleshooting StorEdge 6920[TM] Browser and sscs(1M) Access Problems
2. Click Storage Diagnostic Automated Environment
3. Click Administration
4. Click Utilities
5. Click Solution Extract
6. Click Extract Button
7. Once complete, click the Download link to download the bundle to your local system.

If using 2.x (system1) version of software select the following tabs:
Monitor
Utilities
Solution Extract
Start Extract

Internal Comments
This document contains normalized content and is managed by the the Domain Lead(s) of the respective domains. To notify content owners of a knowledge gap contained in this document, and/or prior to updating this document, please contact the domain engineers that are managing this document via the “Document Feedback” alias(es) listed below:

storage-os-disk-mid-domain@sun.com

The Knowledge Work Queue for this article is KNO-STO-MIDRANGE_DISK.

To obtain an extractor, on the service processor run:
/opt/SUNWstade/sysbin/se_extract -r -d 2 -b
It will create a tar file and a logfile of the command execution in the /var/opt/SUNWstade/DATA/Download/Solution directory.

6920, system1, unity, extractor, audited
Previously Published As
83343

Change History
Date: 2007-07-10
User Name: 95826
Action: Approved
Comment: - verified metadata
- changed review date to 2008-07-10
- checked for TM - none added
- checked audience : contract
Publishing
Version: 6
Date: 2007-07-09
User Name: 95826
Action: Accept
Comment:
Version: 0


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