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Asset ID: 1-71-1005314.1
Update Date:2009-11-18
Keywords:

Solution Type  Technical Instruction Sure

Solution  1005314.1 :   Sun StorageTek 33x0 SCSI Array: How to verify SCSI HBA Connectivity.  


Related Items
  • Sun Storage 3310 Array
  •  
  • Sun Storage 3320 SCSI Array
  •  
Related Categories
  • GCS>Sun Microsystems>Storage - Disk>Modular Disk - 3xxx Arrays
  •  

PreviouslyPublishedAs
207423


Description
The listed symptoms are ordered in the most appropriate sequence to isolate the issue and be certain about the related fix.

Symptoms :

- Device disappeared

- Cannot see device in format

Purpose/Scope:

This document assumes that either PCI Dual Ultra3 SCSI Adapter or PCI Dual Ultra3 SCSI Adapter 320 cards are installed.



Steps to Follow
Steps to follow

NOTE : This Technical Instruction is a sub-set of  <Document: 1008191.1> :"Troubleshooting Sun StorEdge [TM] SCSI Arrays from the OS . The steps below will help confirm that the HBA is visible to the OS and the device paths for the HBA have been built.

Step 1 - Use the prtpicl command to verify HBA has been recognized.

PCI Dual Ultra3 SCSI Adapter :

# prtpicl -v -c scsi | grep ISP10160

:model         QLGC,ISP10160

:model         QLGC,ISP10160

PCI Dual Ultra3 SCSI Adapter 320 :

# prtpicl -v -c scsi-2 | grep LSI,1030

:model         LSI,1030

:model         LSI,1030

If either command returns no output then verify hardware using probe-scsi from the ok prompt and replace card if necessary.

Step 2 - Check to see if the module has been loaded into the kernel.

Note : For Solaris[TM] 10 systems the qus and mpt drivers are included by default.

PCI Dual Ultra3 SCSI Adapter :

# modinfo | grep qus

29  13dc190  13402 241   1  qus (isp10160 HBA Driver 1.1)

If the qus module is not loaded refer to <Document: 1018123.1> :Sun StorEdge[TM] PCI  Dual Ultra3 SCSI Host Adapter Requirement 

PCI Dual Ultra3 SCSI Adapter 320 :

# modinfo | grep mpt

38 102b8fec  28d14 211   1  mpt (MPT HBA Driver v1.7)

If the mpt module is not loaded check for minimum OS and patch requirements.

- The minimum operating system is Solaris 8 7/03, Solaris 9 12/03, or Solaris 9 8/03 x86.

- Install Solaris 8 mpt driver patch 115275  

- Install Solaris 9 kernel patch 118558  

Step 3 - Check to make sure we have a device path built for the HBA.

PCI Dual Ultra3 SCSI Adapter :

# grep qus /etc/path_to_inst

"/pci@1f,4000/pci@5/scsi@4" 0 "qus"

"/pci@1f,4000/pci@5/scsi@5" 1 "qus"

PCI Dual Ultra3 SCSI Adapter 320 :

# grep mpt /etc/path_to_inst

"/pci@1f,0/pci@1/scsi@1" 0 "mpt"

"/pci@1f,0/pci@1/scsi@1,1" 1 "mpt"

If the device paths do not show up in either instance then perform a reconfiguration reboot or attempt a devfsadm.

The steps above confirm that the HBA is visible to the OS and the device paths for the HBA have been built.

If there is still a problem return to <Document: 1008191.1> Troubleshooting Sun StorEdge [TM] SCSI Arrays from the OS.



Product
Sun StorageTek 3310 SCSI Array
Sun StorageTek 3320 SCSI Array

Internal Comments
This document contains normalized content and is managed by the the ContentLead(s) of the respective domains. To notify content owners of a knowledge gap contained in this document, and/or prior to updating this document, please contact the domain engineers that are managing this document via the “Document Feedback” alias(es) listed below:

Content Lead: sue.copeland@sun.com
Feedback Alias: storage-os-disk-low-domain@sun.com






















3310, 3320, hba connectivity, devfsadm, Jasper, Jasper 320, audited, normalized
Previously Published As
89038

Change History
Date: 2009-11-18
User Name: 79977
Action: Updated
Comment: Currency check, sue.copeland@sun.com, Volume disk content lead
Date: 2007-07-03
User Name: 7058
Action: Approved
Comment: Product code names are not allowed in Contract docs.
Changed all instances of Jasper and Jasper 320 to PCI Dual Ultra3 SCSI Adapter and PCI Dual Ultra3 SCSI Adapter 320 respectively.

Although the superset doc is still not ready for publication, I am going ahead with publication of this doc.


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