How to verify console response on Sun Fire[TM] X2100 Servers

Asset ID:	1-71-1005534.1
Update Date:	2011-02-04
Keywords:

Solution Type Technical Instruction Sure

Solution 1005534.1 : How to verify console response on Sun Fire[TM] X2100 Servers

Related Items


Sun Fire X2100 Server

Related Categories


GCS>Sun Microsystems>Servers>x64 Servers

PreviouslyPublishedAs
207664

Description
This document describe how to check if the system is responding to the Console via and if you are local to the server.
Symptoms:

Console not rersponding

Steps to Follow
This document uses the optional service processor SMDC (Service Management Daughter Card) to get a remote console with the help of IPMI (Intelligent Platform Management Interface). Therefore this Card needs to be installed and configured to follow the steps within this document.

Note:
To get information on how to install and configure the optional SMDC, please refer to Sun Fire[TM] X2100 Server User Guide, Part No. 819-3721, Appendix C, "Using the Optional Service Processor"

Available at: http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html

When the platform OS is up and running, the system console is either graphics on the Locally attached monitor or text based on the serial console redirection in the SMDC Service Processor. Please note BIOS menu or system boot message before platform OS up will appear on all these console.

This document describes how to connect to the system. Please choose which method is already configured on your system and most convenient for you. When accessing a system console, please type any key and check if the console is responding to see if the console is working or not.

Please note that there might be a process blocking the console, so press CTRL+C to break this process to see if there still response from the console.

If there is no console response to the key presses then the system may be hung. Refer to one of the following documents to troubleshoot further:

<Document: 1008401.1> : Troubleshooting Solaris x86 hangs
<Document: 1007053.1> : Troubleshooting Linux Hangs
<Document: 1017776.1> : Troubleshooting Windows Server hangs

1. Getting a physical Console via locally attached Graphics Monitor

If the system has physically a monitor attached to the video connector on the back on the system and at least an USB keyboard.
Even if attaching a monitor and keyboard/mouse to the system may be inconvenient it is the most reliable way to check the console response.

2. Getting a console via SMDC Service Processor

You can connect to a serial console redirection on SMDC. You need to have the SMDC Service Processor configured (like. IP address, user added) and to have the console Redirection set in BIOS to "Enabled over SMDC". You also need to have a serial console supported by your Operating System and need to be Configured and enabled before.

For information on how to install and configure the optional SMDC and how to Setup the Serial Console over LAN, please refer to Sun Fire X2100 Server User Guide, Part No. 819-3721-13, Appendix C, "Using the Optional Service Processor"

Available at:

http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html

To connect to the Serial Console over Lan you need to use the IPMI tools

See <Document: 1009698.1> for further information on Intelligent Platform Management Interface (IPMI).

Connect to the serial console by running the following ipmitool comand. NOTE: You will need the IP address of the Service Processor to do this:

      # ipmitool -A password -H <SMDC_IP_ADDRESS> -I lan -U Admin -P <PASSWORD> tsol <LOCAL_IP_ADDRESS>
[Starting SOL with receiving address <LOCAL_IP_ADDRESS>:6230]

      [SOL Session operational.  Use ~? for help]

For information on how to connect Serial over LAN to the SMDC , please refer to Sun Fire X2100 Server User Guide, Part No. 819-3721, Appendix C, "Using the Optional Service Processor"

Available at:

http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html

Product
Sun Fire X2100 Server

Internal Comments
Audited/updated 11/17/09 - James.Carter@Sun.COM, x64 Content Team

This document contains normalized content and is managed by the the Domain Lead(s) of the respective domains. To notify content owners of a knowledge gap contained in this document, and/or prior to updating this document, please contact the domain engineers that are managing this document via the "Document Feedback" alias(es) listed below:

tsc-emea-x64@sun.com

x64, normalized, X2100, console, hang
Previously Published As
91578

Change History
Date: 2007-12-22
User Name: 31620
Action: Approved
Comment: Published using interim normalization rules supplied by the Normalization Program Team: (circa mid-December 2007)

o Content visibility is appropriate
o External links are in the proper format (fixed links to 91513
and 91512 as they had wrong asset type)
o No internal-only links
o Normalized keyword present
o No in-line images
o Consistent use of language and grammar
o Solution type consistent with WTS at:
http://sale-wts.uk.sun.com/~brianja/x64_normalization.html
o Product metadata seems appropriate
o Summary and Symptoms sections present
o Resolution Path, Steps to follow seem logical and numbered
where appropriate
o Added Brian Jackson as the Domain Lead
o Links only go to one level down and are noe all in the correct format
Version: 3

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