Sun StorEdge[TM] 351x/33x0 Arrays: Mute Button held during reset of array will cause false battery failure messages

Asset ID:	1-71-1006414.1
Update Date:	2009-11-08
Keywords:

Solution Type Technical Instruction Sure

Solution 1006414.1 : Sun StorEdge[TM] 351x/33x0 Arrays: Mute Button held during reset of array will cause false battery failure messages

Related Items


Sun Storage 3510 FC Array
 Sun Storage 3310 Array
 Sun Storage 3511 SATA Array
 Sun Storage 3320 SCSI Array

Related Categories


GCS>Sun Microsystems>Storage - Disk>Modular Disk - 3xxx Arrays

PreviouslyPublishedAs
208997

Description
The purpose of this article is to address the false battery failure messages that are generated when the mute button on the right front of the RAID or JBOD expansion array is stuck in the depressed position during a reset of the array.
If the mute button on the right front of the RAID or JBOD expansion array is stuck in the depressed position during a reset of the array, false battery failure messages will be generated continuously and abnormal drive led patterns will occur.

The led patterns will be all amber, then all green, then all off, then random green on. This cycle repeats until the mute button is unstuck.

Additionally, you will see the following pop-up error messages from the firmware menu:

 [0125] WARNING: Controller BBU Failure Detected !
[01A5] NOTICE: Controller BBU Fully Charged !
[01A5] NOTICE: Controller BBU Back On-Line !
[0125] WARNING: Controller BBU Not Fully Charged !

And from sccli show events:

 sccli> show events

 Wed Sep 15 07:06:43 2004
[0181] #4: StorEdge Array SN#8009130 Controller NOTICE: controller
initialization completed

 Wed Sep 15 07:06:43 2004
[0125] #5: StorEdge Array SN#8009130 Peripheral Device ALERT: primary battery
board not fully charged

 Wed Sep 15 07:06:49 2004
[0181] #6: StorEdge Array SN#80091xx Controller NOTICE: controller
initialization completed

 Wed Sep 15 07:06:56 2004
[0125] #10: StorEdge Array SN#80091xx Peripheral Device ALERT: primary battery
board failure detected

 Wed Sep 15 07:06:58 2004
[0125] #11: StorEdge Array SN#80091xx Peripheral Device ALERT: secondary   battery
board failure detected

 Wed Sep 15 07:07:03 2004
[01a5] #12: StorEdge Array SN#80091xx Peripheral Device NOTICE: primary   battery
board fully charged

 Wed Sep 15 07:07:03 2004
[01a5] #13: StorEdge Array SN#80091xx Peripheral Device NOTICE: secondary
battery board back online

 Wed Sep 15 07:07:03 2004
[0125] #14: StorEdge Array SN#80091xx Peripheral Device ALERT: secondary battery
board not fully charged

 Wed Sep 15 07:07:03 2004
[0125] #15: StorEdge Array SN#80091xx Peripheral Device ALERT: primary battery
board not fully charged
sccli>

NOTE: This is a sub-set of: <Document: 1008188.1>

Steps to Follow
Please validate that each troubleshooting step below is true for your environment.

1. Determine that false battery failure messages are generated continuously in
the array by reviewing the event log and comparing to messages in description
above.
2. Determine that abnormal drive led patterns are occuring as described above.
3. If the above steps are true, then remove the plastic cover from the right
front of the array and validate that the mute button is not damaged or stuck
in a depressed position.
4. Once the button is unstuck, the array behavior should return to normal.

Product
Sun StorageTek 3320 SCSI Array
Sun StorageTek 3310 SCSI Array
Sun StorageTek 3510 FC Array
Sun StorageTek 3511 SATA Array
Sun StorageTek 3310/3510/3511/3120 Reset Switch FRU

Internal Comments
Internal Comments:

The Knowledge Work Queue for this article is KNO-STO-VOLUME_DISK.

Domain lead reference: Jim Gatzka
feedback email alias: minnow-support@sun.com
3510, 3511, led, flashing, BBU Failure Detected, mute, button, audited, normalized
Previously Published As
78236

Change History
Date: 2007-12-15
User Name: 31620
Action: Approved
Comment: Re-publishing to continue on with audit
Version: 8

Technical review 11/05/09
Date: 2007-12-15
User Name: 31620
Action: Update Started
Comment: Fixing a linkage problem to help with storage audit (subsequent docs have bad linkages)
Version: 0
Date: 2007-07-14
User Name: 29589
Action: Approved
Comment: During IBIS migration validation, I noticed the title on this document got cut off - perhaps too long? Made minor modification to title.
Version: 7
Date: 2007-07-14
User Name: 29589
Action: Update Started
Comment: Need to fix title error
Version: 0
Date: 2007-07-02
User Name: 7058
Action: Approved

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