Sun Storage 3510 FC Array
 
Sun Storage 6320 System
 
Sun Storage T3 Array
 
Sun Storage T3+ Array
 
Sun Storage 3310 Array
 
Sun Storage 9970 System
 
Sun Storage 6130 Array
 
Sun Storage 6920 System
 
Sun Storage 9990 System
 
Sun Storage 3511 SATA Array
 
Sun Storage 9960 System
 
Sun Storage 9985 System
 
Sun Storage 3320 SCSI Array
 
Sun Storage 3910 Array
 
Sun Storage 9980 System
 
Sun Storage Traffic Manager Software
 

GCS>Sun Microsystems>Storage - Disk>Modular Disk - 3xxx Arrays
 
GCS>Sun Microsystems>Storage - Disk>Modular Disk - Other
 
GCS>Sun Microsystems>Storage Software>Storage Resource Management
 
GCS>Sun Microsystems>Storage - Disk>Modular Disk - 6xxx Arrays
 
GCS>Sun Microsystems>Storage - Disk>Datacenter Disk
 

A growing number of Sun StorEdge? products have been certified, qualified and supported for Microsoft Windows? operating systems.
See reference at http://www.sun.com/storage/.

This article should enable you to obtain basic troubleshooting data for Microsoft Windows? operating systems for storage related issues.

For more generic issues you should reference troubleshooting doc. <Document: 1010936.1>  Microsoft Windows and Linux operating systems: How to obtain troubleshooting information:

The following Microsoft Windows? operating systems will be covered:

• Microsoft Windows? NT
• Microsoft Windows? 2000
• Microsoft Windows? 2003
• Microsoft Windows? XP
• Microsoft Windows? Vista (in future)

Basic Microsoft Windows Data Collection

• The Registry(as a text file)
• The Application, Security, and System Event logs(as text files)
• System Information

Veritas Storage Foundation Data Collection

For further information go to http://support.veritas.com/ .

The following commands use the CLI feature, and redirect to an output file:

1. Select Start->Run
2. Type cmd at Open: and press Open button.

Now there should be a command prompt on the screen. Redirecting stdout to a file
is Unix style .

• vxvol volinfo
• vxdg list
• vxdg dginfo
• vxdisk list
• vxdisk diskinfo

If Veritas DMP has been licenced, additional commands follow:

• vxdmpadm arryinfo
• vxdmpadm deviceinfo
• vxdmpadm pathinfo

Host Bus Adapter - Fibre Channel

For a Windows platform, it should be able to collect the data via screenshots,
from either SANblade Manager for QLogic HBA, or lputilnt for Emulex HBA.

QLogic

For further information go to http://www.qlogic.com/Support/default.aspx .

We will use CLI feature and redirect to an output file for following commands:

1. Select Start->Run
2. Type cmd at Open: and press Open button.

Now you should have a command prompt on the screen.

• Text file: scli -Z ALL -O output.txt
• XML File: scli -Z ALL -X -O output.xml

Please notice you require to install the SANsurfer FC HBA CLI application before.

Emulex

For further information, go to: http://www.emulex.com/ts/

We will use CLI feature and redirect to an output file for following commands.

1. Select Start->Run
2. Type cmd at Open: and press Open button.

Now you should have a command prompt on the screen. Redirecting stdout to a file is Unix style .

• hbacmd version
• hbacmd listhbas
• hbacmd hbaattrib
• hbacmd portattrib

Please notice you require to install the HBAnyware Command-Line Interface before.

Sun Storedge Traffic Manager SSTM

For further information go to http://www.sun.com/products-n-solutions/hardware/docs/Software/Storage_Software/Sun_StorEdge_Traffic_Manager/

We will use CLI feature and redirect to an output file for following commands.

1. Select Start->Run
2. Type cmd at Open: and press Open button.

Now you should have a command prompt on the screen. Redirecting stdout to a file is Unix style .

• sstm
• sstm -d device_id
• sstm -l lun_id -v
• sstm -p data path
• sstm -p data path -m -v
• sstm -h hba -v

HiCommand? Dynamic Link Manager HDLM

For further information refer to HiCommand? Dynamic Link Manager HDLM User`s Guide.

We will use the DLMgetras utility for data collection. Since HDLM error information will be cleared soon the system restarts please run DLMgetras priory a system restart.

1. Select Start->Run
2. Type cmd at Open: and press Open button.

Now you should have a command prompt on the screen.

• DLMgetras {folder-to-which-collected-information-is-output}

Please use an empty folder as output directory.

RDAC and MPIO DSM for 6000 and 2500 Arrays

1. http://www.microsoft.com/technet/sysinternals/SystemInformation/WinObj.mspx
   
   
2. Run WinObj.exe, and capture screen shots of the:

Device->csmdsm->array_name->Controller A and Controller B(expand BOTH paths)


3. Click on each directory under each array, and capture a screen shot of those, too.
4. From the Command Prompt run: 
   

References to understand Microsoft Storage Technologies

With most recent releases of Microsoft Windows 2003 and Microsoft Windows XP two major changes had been introduced - Microsoft Multipath I/O (MPIO) and Storport Driver Model.

Microsoft Multipath I/O (MPIO)

The Microsoft Multipath I/O (MPIO) driver development kit allows storage vendors to build interoperable multipath solutions that integrate tightly with the Microsoft Windows family of products. If the configuration meets the prerequisites this will be a builtin feature for Microsoft Windows operating systems.

http://www.microsoft.com/WindowsServer2003/technologies/storage/mpio/default.mspx

Storport Driver Model

Storport is a new storage driver model created by Microsoft for Windows Server 2003 and future Windows operating systems. Storport offers a higher performance architecture and better Fibre Channel compatibility in Windows systems. Try out following URLs as references.

• 
  http://www.microsoft.com/whdc/device/storage/stor-drv.mspx
  


• 
  http://www.microsoft.com/whdc/device/storage/default.mspx
  


• 
  http://www.microsoft.com/windowsserver2003/technologies/storage/storport/default.mspx
  

Fibre Channel Information Tool (fcinfo)

Works on Microsoft Windows Server 2003 and Microsoft Windows 2000 systems

Tool for discovery of SAN resources and configuration information on your Fibre Channel SAN.

• 
  http://www.microsoft.com/whdc/device/storage/FCTopology.mspx
  


• 
  http://www.microsoft.com/downloads/details.aspx?familyid=73d7b879-55b2-4629-8734-b0698096d3b1&displaylang=en
  

Hitachi Dynamic Link Manager

Microsoft Windows HDLM Data Collection (DLMgetras)ID: hds22525

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