Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Technical Instruction Sure Solution 1006941.1 : Procedure for Ordering a Replacement Socketed System Configuration Chip (NVRAM)
PreviouslyPublishedAs 209611 Description The following is the procedure for obtaining a replacement an Socketed System Configuration Chip (SSCC NVRAM) for the following systems: * Sun Fire[TM] V445 * Sun Fire[TM] V245 * Sun Fire[TM] V215 * Sun Ultra[TM] 45 WS Steps to Follow Steps to follow This process was established to maintain our service levels and not to produce duplicate SSCC NVRAMs for customers who simply wanted a spare NVRAM just in case of failure. The Sun-badged Sun Support service representative (SSSR) will first acknowledge that a replacement SSCC NVRAM is required for the customer. In addition, the SSSR will insure that the SSCC NVRAM is destroyed. If the SSCC NVRAM has been lost, the SSSR will insure that the Customer is aware that the original SSCC NVRAM should NOT be used if it is found at a later date, as the use of two identical SSCC NVRAMs will result in network errors and problems. The SSSR will then obtain the customer system's Host-id and MAC address and will submit an e-mail requesting a replacement SSCC NVRAM be programmed with with the customer system's existing MAC Address and Host-id. The ordering process is as follows: The request, together with the information detailed in APPENDIX A, is to be emailed as follows: E-Mail Subject:NVRAM Request:(Radiance case number here) E-Mail Address: Please contact Sun Support Services to obtain the correct local email address. http://www.sun.com/contact/support.jsp Please quote this article when you talk with Support The SSCC NVRAM will be manufactured as per the details specified in APPENDIX A. The total expected turnaround time from receipt of email requesting a replacement SSCC NVRAM to delivery is approximately 24 hours. ------------------------------------------------------------------------ APPENDIX A Custom SSCC NVRAM Request Sun System Type: NVRAM Part number: * Sun Fire V445 103-0099 * Sun Fire V245 525-2180 * Sun Fire V215 525-2180 * Sun Ultra 45 WS 525-2180 NOTE: "Originator" is usually the SSSR who completed Steps 1 and 2 above. Originator's Sun Address: ________________________________________________________ Originator's Name: ________________________________ Originator's Telephone No: ____________________________ Originator email: _________________________________ Radiance Case Number: _____________________________ Customer Contact Name: ____________________________ Customer Contact Telephone No: _________________________ Replacement SSCC NVRAM details: Sun Part number: 525-2180 or 103-0099 Requested Host-id: ________________________________ Requested Base MAC Address: ________________________________ Address where SSCC NVRAM is to be shipped: Name: _________________________ Address: _______________________ ________________________________ ________________________________ ________________________________ ________________________________ Internal Only: Product Sun Fire V445 Server Sun Fire V245 Server Sun Ultra 45 Workstation Internal Comments Sun email addresses are as follows EMEA: emeao_controllers@sun.com AMER: USA_SCC@sun.com APAC: APAC_SCC@sun.com ssc, sscc, nvram, v215, v245, v445, idprom Previously Published As 87247 Change History Date: 2009-11-30 User Name: Anthony Rulli Action: updated Comment: currency check, audited by Anthony Rulli, Entry Level SPARC Content team Date: 2006-10-18 User Name: 31620 Action: Approved Comment: Verified Metadata - ok Verified Keywords - ok Verified still correct for audience - was originally set to contract, but now set at internal - see article history for details Checked review date - currently set to 2007-10-17 Checked for TM - none needed Publishing under the current publication rules of 18 Apr 2005: Version: 3 Date: 2006-10-18 User Name: 31620 Action: Add Comment Product_uuid eb738cf6-d4ad-11da-a742-080020a9ed93|Sun Fire V445 Server dd2799dd-e6e5-11da-ac3d-080020a9ed93|Sun Fire V245 Server ef0ed4f2-685b-11da-b8a0-080020a9ed93|Sun Ultra 45 Workstation Attachments This solution has no attachment |
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