Sun Storage 6920 System
 

GCS>Sun Microsystems>Storage - Disk>Modular Disk - 6xxx Arrays
 

• Best Practices for the Sun StorEdge 6920 System, Version 3.0.1
• Sun StorEdge 6920 System CLI Quick Reference Guide, Release 3.0
•  <Document: 1009915.1> Troubleshooting Sun StorEdge[TM] 6920 Configuration Problems
• Sun StorEdge 6920 System Administration Guide For the Browser Interface Management Software, Release 3.0

A. Basic Usage of Browser or SSCS Interfaces for Changing the Name and Description

SSCS

modify -P|--new-pool <string> [-p|--pool <string>] vdisk <string>

This CLI will change:

• The storage pool

NOTE1: The Storage Domain is assumed to be DEFAULT when it is not specified by the -S switch in the usage

BUI

1. Click on the Configuration Services or Common Array Manager(3.2.0.38) Link.
2. Click on the Virtual Disk Tab or Virtual Disk Menu Tree
3. Click on the Virtual Disk Name that you wish to modify
4. Select the new pool from the Storage Pool pulldown menu
5. Click the Save button

• If you received a failure notification, continue to Step B.
• If you received a success notification, you have validated that volume modification is complete.

B. Creation Failure.

Please review the following table for a failure message and corresponding action. Please follow the action that describes your symptom.

BUI
Message:
An error occurred. Please contact your system administrator

Action:
Please go to Step C.

SSCS
Message:
The specified VDisk is not compatible with the requested Storage Pool

Action:
Use sscs list pool <pool name> to compare the old and new pool attributes.

Message:
<pool_name>: The resource was not found.

Action:
Make sure the pool exists and the name is correct(sscs list pool)

Message:
<domain>: The resource was not found.

Action:
Check the spelling of the domain name, and make sure it exists(sscs list sdomain)

Message:
Error: The operation failed.

Action:
Please go to Step C.

If a message is not listed, or an action above did not work, go to Step C.

C. Data Collection

Please collect the following information:

• 6920 Solution Extract, reference document <Document: 1003756.1>  How to collect an extractor from a Sun StorEdge[TM] 6920 (2.x and 3.x)
• The message given by SSCS or BUI(screen capture if possible)
• The command used, if by SSCS
• The following sscs output:

sscs list sdomain
sscs list pool
sscs list pool <pool name>
sscs list vdisk
sscs list vdisk <vdisk name>

NOTE 2: Screen captures of the summary page for each object could be used, as well, for BUI related creations.

Once this information is collected, please contact Sun Support

D. Validate command provided

Validate command provided against examples in the Sun StorEdge 6920 System CLI Quick Reference Guide, Release 3.0.

Ensure that options are valid based on the usage available in reference guide.

E.
error occurred

If the customer reports:

An error occurred. Please contact your system administrator

OR

Error: The operation failed.

Validate the services on the Service Processor. Reference document <Document: 1007129.1> 

F. Perform health check of array

Reference document <Document: 1005447.1> Sun StorEdge[TM] 6920 Health Checklist

G. Escalate

Provide the following:

• Description of what is not being displayed properly


• Results of Step D.


• Results of Step E.


• Results of Step F.


• Location of everything in Step C
  

and escalate to your next level of support.

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