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Asset ID: 1-71-1012992.1
Update Date:2011-02-04
Keywords:

Solution Type  Technical Instruction Sure

Solution  1012992.1 :   How to check why the system is powered off, on Sun Fire[TM] X2100 M2/X2200 M2 Servers  


Related Items
  • Sun Fire X2200 M2 Server
  •  
  • Sun Fire X2100 M2 Server
  •  
Related Categories
  • GCS>Sun Microsystems>Servers>x64 Servers
  •  

PreviouslyPublishedAs
217790


Description
Description
Summary:
  • System powered off
  • can't access
  • can't boot

Purpose/Scope:

This document describes what to check if systems appears to be powered off and you expect it to be ON via ipmitool, ELOM web GUI, Service Processor CLI and if you are local to the server.


Steps to Follow
Instructions to gather possible reasons of the outage:
If the chassis has no power then the Service Processor will not function as it requires Standby Voltage. If this is the case then examination of the local server is required See "6. Verifying cause of NO power if you are local to the server" below.
If you can communicate with the Service Processor then AC voltage is available to the server, so use the following to gather the status of the platform and to gather possible reasons of the outage using ipmitool, ELOM GUI, or Service Processor CLI.
There are some conditions that trigger the BMC to issue a shutdown request:
  • An over-temperature condition for more than 1 second. 
  • Multiple fan failures. 
  • CPU thermal trip 
    
The fault conditions that will trigger a shutdown are: 
  • All power supplies have failed or have been removed. 
  • A power supply has been out of spec for more than 100 mS. 
  • The hot-swap circuit has faulted. 
  • An over-temperature condition has occurred 
    
How to gather possible reasons of the outage using ipmitool
Use the following common ipmitool commands to gather further data as to the possible reasons for the platform state. These would be useful if you need to report a support call. 
ipmitool -I lan -H <ELOM User name> -U <ELOM User name> sel elist 
ipmitool -I lan -H <ELOM User name> -U <ELOM User name> sel info 
ipmitool -I lan -H <ELOM User name> -U <ELOM User name> sdr list all info 
ipmitool -I lan -H <ELOM User name> -U <ELOM User name> fru print 
ipmitool -I lan -H <ELOM User name> -U <ELOM User name> sensor 
See <Document: 1009698.1> for further information on Intelligent Platform Management Interface (IPMI).
Refer to Chapter 7: Using IPMI, Embedded Lights Out Manager Administration Guide For the Sun Fire X2200 M2 and Sun Fire X2100 M2 Servers, 
Part No.: 819-6588-13 
How to gather possible reasons of the outage using ELOM web GUI
Open ELOM Service Processor GUI, to access enter https://<ELOM IP address> in a supported browser.
Depending of the ELOM version installed on your system, you will find the power status on the following pages:
After you have logged into the Service Processor:
  • Click "System Monitoring" -> "Event Logs" -> "View Events Logs" tab. 
-or-
  • Click "Event Log" -> "View Events Log" tab. 
Refer to Embedded Lights Out Manager (ELOM) Administration Guide For ELOM for you platform and ELOM version. Also see ELOM Administration Guide Supplement for Sun Fire if available for your platform at: 
http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html 
How to gather possible reasons of the outage using ELOM Service Processor Command Line (CLI)
  • Log in to the Service Processor using the SSH command.
    NOTE: You will need the IP address of the Service Processor to do this:
      # ssh -l <USERNAME> <IP_ADDRESS>
  • Check the output for the following commands from the Service Processor: 
      -> show /SP/AgentInfo/SEL  - This gathers the SEL event list. 
-> show -d properties -level all /SP/SystemInfo ? This gathers the Sensor values. 
How to gather possible reasons of the outage using if you are local to the server
  • After Checking LEDs and Verified that the Power OK LED from the front or rear is illuminated either STEADY GREEN (ON) or SLOW BLINK GREEN (OFF) Then Power is available and that AC is applied. 
  • Power on the Platform by pressing the power on button. 
  • Press F2 when prompted to enter BIOS. Note any events that might be reported. 
  • Once in BIOS navigate using the cursor keys to the tab labeled "Advanced". 
  • Navigate down to "IPMI 2.0 Configuration", press enter. 
  • Select "View Event Log", examine for possible reasons of the outage, use Esc to exit. 
    
NOTE: Unless you are familiar with these events as they are in raw format, I would suggest you use ipmitool commands above as this decodes these events automatically. As there will be events that are part of the normal process of the system powering on, decoding of these events would be required to look for issues. 
The messages can also be decoded manually by accessing the following document: 
http://www.intel.com/design/servers/ipmi/IPMIv2_0_rev1_0_markup_2.pdf
http://www.intel.com/design/servers/ipmi/
It is beyond the scope of this document to discuss this manual process of decoding. 
If the system will still not power on even if AC is available on or remain on.
  • There could be an environmental issue that might be the reason that the server will not power on or remain on. Check environment and event logs for possible causes. 
    
Verifying cause of NO power if you are local to the server
  • If the Power LED on the front or back of the system is OFF, please Ensure that an AC power cord is plugged into at least one power connector on the rear of the server and into an working AC power outlet(s). 
  • If have still have no Power LEDs activity and the AC power cords are connected to the system, engage a qualified electrician to check the AC voltage on the power cords.
    
For further Information about LED location refer to Sun Fire[TM] X2100 M2 Servers Service Manual, Chapter 1.3.1 Front and Back Panels, 
Part No. 819-6591 at URL below
For further Information about LED states refer to Sun Fire[TM] X2200 M2 Servers Service Manual, Chapter 1.3.1 Front and Back Panels, 
Part No 819-6597 at URL below
http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html 


Product
Sun Fire X2200 M2 Server
Sun Fire X2100 M2 Server

Internal Comments
Audited/Updated 11/05/09 anthony.mcnamara@sun.com, x64 Content Team Lead

This document contains normalized content and is managed by the the Domain Lead(s) of the respective domains. To notify content owners of a knowledge gap contained in this document, and/or prior to updating this document, please contact the domain engineers that are managing this document via the "Document Feedback" alias(es) listed below:

Normalization team alias: tsc-emea-x64@sun.com
Content Lead: anthony.mcnamara@sun.com

x64, normalized, X2100M2, X2200M2, Power
Previously Published As
91543

Change History
Date: 2009-11-20
User Name: 79977
Action: Update
Comment: Old ftp link to IPMI docs removed and link updated
Version: 3
Date: 2007-12-19
User Name: 31620
Action: Approved
Comment: Added Brian as the domain engineer

Date: 2007-12-17
User Name: 31620
Action: Accept
Comment:
Version: 0

Date: 2007-12-17
User Name: 93481
Action: Approved
Comment: Reviewed this doc and found it to be Ok. Moving to final review.
Version: 0

Date: 2007-12-17
User Name: 93481
Action: Accept
Comment:
Version: 0

Date: 2007-12-17
User Name: 109317
Action: Approved
Comment: Supporting doc for x64 resolution paths
see http://sale-wts.uk.sun.com/~brianja/x64_normalization.html#Res_paths
For details call Tony MacNamara x21919
Brian Jackson x18191

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