SDP - Access to SDP Support

Asset ID:	1-71-1014586.1
Update Date:	2011-02-25
Keywords:

Solution Type Technical Instruction Sure

Solution 1014586.1 : SDP - Access to SDP Support

Related Items


Sun StorageTek SL3000 Modular Library System
 Sun StorageTek 9840 Tape Drive
 Sun StorageTek SL8500 Modular Library System
 Sun StorageTek 9940 Tape Drive

Related Categories


GCS>Sun Microsystems>Storage - Tape>Drives - 9840
 GCS>Sun Microsystems>Storage - Tape>Drives - 9940
 GCS>Sun Microsystems>Storage - Tape>Libraries - SL-Series

PreviouslyPublishedAs
221559

Oracle Confidential (PARTNER). Do not distribute to customers
Reason: Confidential information provided to Oracle and Partner Service Personnel

Applies to:

Sun StorageTek SL8500 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek SL3000 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek 9940 Tape Drive - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek 9840 Tape Drive - Version: Not Applicable and later    [Release: N/A and later]
All Platforms
Checked for relevance on 6-Jan-2011.

Goal

How to access SDP Support.
(Service Delivery Platform)

Solution

You can contact support personnel for assistance with installations, network/security, and technical questions/issues by emailing them at:

sdp-service-planning_ww@oracle.com

PRE-INSTALLATION

US & EAME

Service Delivery Platform (SDP) Software, Documentation, and Support Tools can be found at:

https://stbeehive.oracle.com/teamcollab/overview/Service+Delivery+Platform
Use your Oracle login and password to access.

POST INSTALLATION

1. Open a Service Request via MOS.

2. Route to PLA SN-OTH: ASR in MOS.

3. SDP Support will respond accordingly.

SDP, Support, Service Delivery Platform, Installation, Information, How to get SDP support
Previously Published As STKKB61489

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