Asset ID:	1-71-1018865.1
Update Date:	2010-10-06
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1018865.1 :   Sun StorEdge[TM] 6320: How to Collect an Extractor  


PreviouslyPublishedAs
230665

Description
This document describes how to collect Solution Extract collections for support and troubleshooting of a Sun StorEdge[TM] 6320 Array.

Steps to Follow
The Sun StorEdge[TM} 6320 uses a special version of StorADE which includes the extractor
script.
1. Connect to StorADE using your web browser, and log in.
https://<sp_ip_addr>:7443
LOGIN: ras
PASSWD: agent

• If you cannot connect or log into the SP using the method above, please correct the access problem to the SP.  Reference <Document: 1019956.1>: Troubleshooting SunStorEdge 6320[TM] Loss of Management Access
• If you get the splash page, continue to Step 2.
  
  

 2.  Click Monitor -> Utilities -> Solution.
 3.  Enter the correct password for the array(s)
 4.  Click the "Start Extract" button You will then be able to download the extractor output from the GUI when it completes.

Product
Sun StorageTek 6320 System


Internal Comments
These are internal Steps to follow.

In addition to the GUI based collection, you can collect the Solution Extract using the command line
on the SP.  This has to be done either via serial or connecting in using a laptop into the component lan
and a laptop, or through SSRR.

To obtain an extractor, on the service processor run:

  # /opt/SUNWstade/sysbin/se_extract -r -d 2 -b

It will create a tar file and a logfile of the command execution in the
/var/opt/SUNWstade/DATA/Download/Solution directory. 

The file must then be ftp'd or otherwise downloaded to a remote system.

This document contains normalized content and is managed by the the Domain Lead
(s) of the respective domains. To notify content owners of a knowledge gap 
contained in this document, and/or prior to updating this document, please 
contact the domain engineers that are managing this document via the “Document 
Feedback” alias(es) listed below:

storage-os-disk-mid-domain@sun.com

The Knowledge Work Queue for this article is KNO-STO-MIDRANGE_DISK

6320, 6020, maserati, storade, extractor, normalized, solution extract, audited
Previously Published As
73506

Change History
Date: 2007-09-11
User Name: 88109
Action: Update Canceled
Comment: *** Restored Published Content *** no longer necessary to update. leaving as is
Version: 0
Date: 2007-09-06
User Name: 88109
Action: Update Started
Comment: Updating for 6920 knowledge normalization
Version: 0
Date: 2005-09-16

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