Sun StorEdge[TM] 6920 System: Troubleshooting Configuration Problems

Asset ID:	1-75-1009915.1
Update Date:	2010-10-05
Keywords:

Solution Type Troubleshooting Sure

Solution 1009915.1 : Sun StorEdge[TM] 6920 System: Troubleshooting Configuration Problems

Related Items


Sun Storage 6920 System

Related Categories


GCS>Sun Microsystems>Storage - Disk>Modular Disk - 6xxx Arrays

PreviouslyPublishedAs
213593

Description
Symptoms

Problems viewing/creating/deleting/modifying Volumes
Problems viewing/creating/deleting/modifying VDisks
Problems viewing/creating/deleting/modifying Pools
Problems viewing/creating/deleting/modifying Profiles
Problems viewing/creating/deleting/modifying Initiators
Problems viewing/creating/deleting/modifying Mappings
Problems viewing/creating/deleting/modifying Snapshots
Problems viewing/creating/deleting/modifying Mirrors
Problems viewing/creating/deleting/modifying Replication Sets
Problems viewing/creating/deleting/modifying External Storage
Problems viewing/receiving Alarm Notifications

Purpose/Scope:
The purpose of this document is to resolve issues specific to configuring the Sun StorEdge[TM] 6920 System.

Please validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

Steps to Follow
Steps to follow...

1. Validate that you are able to access the array via the Browser User Interface(BUI) and/or sscs Command Line Interface(CLI).

Reference <Document: 1012883.1>: Troubleshooting Sun StorEdge 6920[TM] Browser and sscs(1M) Access Problems

2. If you are having trouble viewing a particular object on the 6920, please reference the list below and follow the link to the appropriate troubleshooting document.

If the object and object details appear as desired in the BUI or sscs CLI, go to Step 3.

<Document: 1009974.1> : Validating Volume State and Details on a Sun StorEdge[TM] 6920
<Document: 1002889.1> : Validating VDisk State and Details on a Sun StorEdge[TM] 6920
<Document: 1007144.1> : Validating Pool State and Details on a Sun StorEdge[TM] 6920
<Document: 1007159.1> :Validating Profile State and Status on a StorEdge 6920 (TM)
<Document: 1011349.1> : Validating Initiator State and Details on a Sun StorEdge[TM] 6920
<Document: 1008480.1> :Validating Mapping Status and Details on a Sun StorEdge[TM] 6920
<Document: 1004359.1> : Validating Sun Storedge[TM] 6920 Snapshot Details and State
<Document: 1008470.1> : Validating Mirrored Volume State and Details on a Sun StorEdge[TM] 6920
<Document: 1005601.1> :Validating Sun Storedge[TM] 6920 Remote Replication details and state
<Document: 1018191.1> :Validating External Storage State and Details on a Sun StorEdge[TM] 6920
<Document: 1005078.1> :Setting Up e-mail notifications for Sun StorEdge[TM] 6320/6920

If you did not get to view the details on the objects above, or if the object is not in the above list, go to Step 6

3. If you are having trouble creating a particular object on the 6920, please reference the list below and follow the link to the appropriate troubleshooting document.

If you are not looking to create a particular object, please go to Step 4.

<Document: 1009979.1> : Validating Sun StorEdge[TM] 6920 Volume Creation
<Document: 1004348.1> :Validating Sun StorEdge[TM] 6920 VDisk Creation
<Document: 1004344.1> :Validating Sun StorEdge[TM] 6920 Pool Creation
<Document: 1005592.1> :Validating Profile Creation on a Sun StorEdge[TM] 6920
<Document: 1013065.1> : Validating Initiator Creation on a Sun StorEdge[TM] 6920
<Document: 1008465.1> : Validating Volume and Initiator LUN Mapping Creation on a Sun StorEdge[TM] 6920
<Document: 1011356.1> :Validating Sun Storedge[TM] 6920 Snapshot Creation
<Document: 1005586.1> : Validating Sun StorEdge[TM] 6920 Mirror Volume Creation
<Document: 1005617.1> : Validating Remote Replication Set Creation for a Sun StorEdge[TM] 6920
<Document: 1004146.1> :Validating External Storage Attachment for a StorEdge[TM] 6920 Array
<Document: 1005078.1> :Setting Up e-mail notifications for Sun StorEdge[TM] 6320/6920

If the object is not listed above, please go to Step 6.

4. If you are having trouble deleting a particular object on the 6920, please reference the list below and follow the link to the appropriate troubleshooting document.

If you are not looking to delete a particular object, please go to Step 5.

<Document: 1005385.1> : Validating Sun StorEdge[TM] 6920 Volume Deletion
<Document: 1013077.1> :Validating Sun StorEdge[TM] 6920 Virtual Disk Deletion
<Document: 1009823.1> :Validating Sun StorEdge[TM] 6920 Pool Deletion
<Document: 1002712.1> : Validating Profile Deletion on a Sun StorEdge[TM] 6920
<Document: 1018215.1> :Validating Initiator Deletion on a Sun StorEdge[TM] 6920
<Document: 1005606.1> :Validating Mapping Deletion for Volumes and Initiators for a Sun StorEdge[TM] 6290
<Document: 1007160.1> :Validating Snapshot and Snapshot Reserve Deletion for a Sun StorEdge[TM] 6920
<Document: 1005385.1> :Validating Sun StorEdge[TM] 6920 Volume Deletion
< Solution: 213512 > :Validating Replication Set Deletion for a Sun StorEdge[TM] 6920
< Solution: 203729 > :Validating External Storage Deletion for the Sun StorEdge[TM] 6920
<Document: 1005078.1> :Setting Up e-mail notifications for Sun StorEdge[TM] 6320/6920

If the object is not listed above, please go to Step 6.

5. If you are having trouble modifying a particular object on the 6920, please reference the list below and follow the link to the appropriate troubleshooting document.

If you are not looking to modify a particular object, please go to Step 6.

<Document: 1007113.1> :Validating Sun StorEdge[TM] 6920 Volume Modification
<Document: 1008494.1> :Validating Sun StorEdge[TM] 6920 VDisk Modification
<Document: 1013066.1> :Validating Sun StorEdge[TM] 6920 Pool Modification
<Document: 1008484.1> :Validating Modification of Profiles on a StorEdge 6920(TM)
<Document: 1013068.1> :Validating Initiator Modification for a Sun StorEdge[TM] 6920
Mappings: You cannot modify except to create or delete mappings
<Document: 1007163.1> : Validating Sun StorEdge[TM] 6920 Snapshot Modification
<Document: 1002715.1> :Validating Sun StorEdge[TM] 6920 Mirror Volume Modification
<Document: 1007158.1> :Validating Sun StorEdge[TM] 6920 Remote Replication Modification
External Storage: You cannot modify external storage except to create or delete devices
If the object is not listed above, please go to Step 6.

6. Specialized Procedures

<Document: 1011305.1> : Sun StorEdge[TM] 6920: Remote Replication Fast Start Procedure with Snapshots for Solaris[TM] Operating Systems Volumes

7. You have validated that you are either not trying to view, create, modify, or delete a listed object on the 6920, or have identified that your particular object is not listed for the action that you are attempting.

Please:

Describe step-by-step detail, what action you are attempting.
Provide any output/messages that result from this action
Collect a solution extract from the Array in question. Reference document
<Document: 1003756.1> :How to collect an extractor from a Sun StorEdge[TM] 6920 (2.x and 3.x)

and contact Sun Support

Product
Sun StorageTek 6920 System
Sun StorageTek 6920 Maintenance Update 1
Sun StorageTek 6920 Maintenance Update 2

Internal Comments
Sun Support

This document contains normalized content and is managed by the the Domain Lead(s) of the respective domains. To notify content owners of a knowledge gap contained in this document, and/or prior to updating this document, please contact the domain engineers that are managing this document via the “Document Feedback” alias(es) listed below:

storage-os-disk-mid-domain@sun.com

The Knowledge Work Queue for this article is KNO-STO-MIDRANGE_DISK.

8. Check the action against the user guides:
Sun StorEdge 6920 System Administration Guide For the Browser Interface Management Software, Release 3.0
Sun StorEdge 6920 System CLI Quick Reference Guide, Release 3.0

Provide the customer links to these guides and any page references you find regarding their topic. It may be necessary to have them clarify their issue after reviewing this content.

9. Provide Best Practices for any Creation/Modification action

Always provide best practices content for any Creation/Modification action

Best Practices for the Sun StorEdge 6920 System, Version 3.0.1
10. Escalate
Provide location of content from Step 6

And escalate to your next level of support.

normalized, 6920, configuration, configure, change, modify, add, snapshot, replication, snap, repset, volume, vdisk, email, notify, notification, virtual disk, system1, unity, mirror, LM, local mirror, delete, remove, check, details, status, audited
Previously Published As
89105

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