Analyzing Remote System Control (RSC) Console Access Issues for SunFire[TM] V280R, SunFire[TM] V480, SunFire[TM] V490, SunFireV880[TM] and SunFire V890[TM]

Asset ID:	1-75-1010042.1
Update Date:	2011-05-31
Keywords:

Solution Type Troubleshooting Sure

Solution 1010042.1 : Analyzing Remote System Control (RSC) Console Access Issues for SunFire[TM] V280R, SunFire[TM] V480, SunFire[TM] V490, SunFireV880[TM] and SunFire V890[TM]

Related Items


Sun Fire V480 Server
 Sun Fire 280R Server
 Sun Fire V880z Visualization Server
 Sun Fire V890 Server
 Sun Fire V880 Server
 Sun Fire V490 Server

Related Categories


GCS>Sun Microsystems>Servers>Entry-Level Servers

PreviouslyPublishedAs
213791

Description
This document will help troubleshoot RSC console access problems, i.e. when the system console is redirected to the RSC
Symptoms:

Console appears hung
Console is blank
Can not get the console using RSC

Steps to Follow
Please validate that each troubleshooting step below is true for your Remote system control.

If the console reports that it is in use, you need to clear any open sessions that may not have been closed.
rsc> console
Console session already in use.
If the console is busy, run either of the following commands to reset the console and clear any open sessions:

From the rsc prompt:

   rsc> resetrsc

From the OS:

/usr/platform/`uname -i`/sbin/rscadm resetrsc

If this is not the case and the console seems to be hung, blank or no prompt, follow these steps.

Verify the system is up and responds to ping. Do this by pinging either the Ipaddress or the host name.
Verify you can telnet or ssh to the Operating Environment. Do this by trying to telnet or ssh to the host IPaddress or host name as required by your environment.
Verify the EEPROM settings are correct. <Document: 1011888.1> How to set up the RSC console on SunFire {TM} 208R, V480, V490, V880, V890, and V880z servers.
Verify that you still cannot get to the console after re-seating the RSC card. <Document: 1005513.1> How to Re-seat or Replace the Remote System Controller (RSC/SC) Card.
Verify that you still cannot get to the console after replacing the RSC card. <Document: 1005513.1> How to Re-seat or Replace the Remote System Controller (RSC/SC) Card.
At this point, if you have validated that each troubleshooting step above is true for your environment, and the issue still exists, further troubleshooting is required. Gather explorer data collector from the system, and then contact My Oracle Support for additional support.

Product
Sun Fire 280R Server
Sun Fire V890 Server
Sun Fire V880z Visualization Server
Sun Fire V880 Server
Sun Fire V490 Server
Sun Fire V480 Server

Internal Comments
Audited/updated 11/19/09 - Ian.Macdonald@Sun.COM, Entry Level SPARC Content Team Member

This document contains normalized content and is managed by the the Domain Lead(s) of the respective domains. To notify content owners of a knowledge gap contained in this document, and/or prior to updating this document, please contact the domain engineers that are managing this document via the "Document Feedback" alias(es) listed below: Domain Engineer/Lead : Dencho Kojucharov Feedback alias: VSP-SPARC-Normalization@sun.com
Normalized, Console, RSC, hung console
Previously Published As
91312

Change History
Date: 2011-05-31
User name: Dencho Kojucharov
Action: Currency check
Comments: audited by Entry-Level SPARC Content Lead
8/6/08
whb: Changed description, with approval of Dencho.
Fixed a few document errors. Updated Internal comments.
Date: 2007-12-14
User Name: 7058
Action: Approved
Comment: Title clear
Summary/symptoms present.
Steps good.
Spell ck OK.
Links OK
CANNOT VALIDATE LINK TO 91313 SINCE THIS DOC AND 91313 ARE PUBLISHING ON THE SAME DAY. RECOMMENDATION: GO BACK AND DOUBLE CHECK LINK VALIDITY AFTER BOTH DOCS HAVE BEEN PUBLISHED AND PROPEGATED TO SUNSOLVE!
Best effort was taken to ensure link syntax is correct.
Internal section present.
OK to publish.
Comment: Added the normalized internal section

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