Sun Storage 6920 System
 

GCS>Sun Microsystems>Storage - Disk>Modular Disk - 6xxx Arrays
 

Before You Begin

• If you are using a browser, start at the Browser Section
• If you are using sscs, start at the SSCS Section

Browser Access Problems

Note: Supported Browser types, and minimum versions are documented in the Release Notes for the 6920.

A. Use 6920 name for URL

• Point Browser to https://my6920:6789, and accept the certificate.
• If this fails to show the Sun Java(TM) Web Console login screen, go to Step B. Otherwise go to Step H.

B. Use the IP address of the SP as part of the URL

• Point Browser to https://<IP of 6920>:6789, and accept the certificate.
• If this fails to show the Sun Java(TM) Web Console login screen, go to Step C.
• If this works, you, likely have a name resolution issue for the Service Processor(SP) and the host you are accessing from. Review the 6920 Network settings under the Administration->General Tab of the 6920 Configuration Services. Go to Step H.

C. Ping the SP

• From your host running your browser attempt to ping the IP address of the Service Processor.
• If this fails, go to Step D. Otherwise, go to Step F

D. Check Cable Connection from local LAN to patch panel User LAN port

1. Check the cable from your local LAN to the patch panel, and make sure it's connected to the User Lan port. See Getting Started Guide Chapter 2
2. Open Patch Panel, and check that the cable going from the the User LAN port to the Service Processor Accessory Tray (SPAT) USER LAN port is securely connected.
3. Check that link light on the SPA Tray labeled User LAN/WAN is lit
4. Check that the SP is powered on, and the link lights on the SP Network Connections are lit

• If all cables are seated and link LEDs are lit, continue to Step E.
• If an LED is out, go to Step I

E. Check User LAN speed

The User LAN/WAN connection is only capable of a 10Mbps Half Duplex connection. Best practice is to set the connection to auto-negotiate. Check the link rate on this segment from your network switch/router/hub. continue to Step F.

F. Boot the SP

At this point it is necessary to power cycle the Service Processor. This will not cause a loss of data access to the array. Simply press and hold the On/Standby switch(can be on the front or rear of the SP depending on v100/v210 model server) to power off the SP. Press button again to power on. Wait at least 10-15 minutes, and repeat Steps A through C. If this fails, continue to Step G.

G. Try putting the browser host on the User LAN.

• If possible, try to put the host attempting to get browser access on the same LAN as the User LAN, and repeat Steps A through C
• If this is not possible, or if this fails, continue to Step I

H. Login to the Sun Java(TM) Web Console

Enter a supported user name and password. Information on users, user roles, and passwords can be found in the Getting Started Guide Chapter 3. User names can ONLY be storage, admin, or guest.

• If login fails using a supported user name, using a changed or default password, continue to Step I.

I. Contact Sun Support

It appears that you cannot log into the array either due to a password problem, or the inability to get a login screen on the 6920 Service Processor. Please contact Sun Support and provide the following information:

• Whether you get a login screen
• Which of the array user ID's succeed and fail
• Whether Sun Storage Remote Response is activated
• If any link LEDs from step D are not lit
• If power is not being supplied to the Service Processor(SP) or the SP Accessory Tray(SPAT).
• If you have attempted to boot the SP as recommended in Step F
• Browser Name and revision

SSCS

A. Login using the qualified array name

Usage: /opt/se6x20/cli/bin/sscs login -h qualified.arrayname

• If this fails to prompt for a user name, go to Step B,
• If prompted go to Step H

B. Login using the ip address

Usage: /opt/se6x20/cli/bin/sscs login -h IP.of.SP

• If this fails to prompt for a user name, go to Step C.
• If prompted go to Step H
• If this works, you, likely have a name resolution issue for the Service Processor(SP) and the host you are accessing from. Review the 6920 Network settings by running sscs list net.

C. Ping SP

• From your host running sscs, attempt to ping the IP address of the Service Processor.
• If this fails, go to Step D. Otherwise, go to Step F

D. Check Cable Connection from local LAN to patch panel User LAN port

1. Check the cable from your local LAN to the patch panel, and make sure it's connected to the User Lan port. See Getting Started Guide Chapter 2
2. Open Patch Panel, and check that the cable going from the the User LAN port to the Service Processor Accessory Tray (SPAT) USER LAN port is securely connected.
3. Check that link light on the SPA Tray labeled User LAN/WAN is lit
4. Check that the SP is powered on, and the link lights on the SP Network Connections are lit

• If all cables are seated and link LEDs are lit, continue to Step E.
• If an LED is out, go to Step I

E. Check User LAN speed

The User LAN/WAN connection is only capable of a 10Mbps Half Duplex connection. Best practice is to set the connection to auto-negotiate. Check the link rate on this segment from your network switch/router/hub. continue to Step F.

F. Boot the SP

At this point it is necessary to power cycle the Service Processor. This will not cause a loss of data access to the array. Simply press and hold the On/Standby switch(can be on the front or rear of the SP depending on v100/v210 model server) to power off the SP. Press button again to power on. Wait at least 10-15 minutes, and repeat Steps A through C. If this fails, continue to Step G.

G. Try putting the browser host on the User LAN.

• If possible, try to put the host attempting to get browser access on the same LAN as the User LAN, and repeat Steps A through C
• If this is not possible, or if this fails, continue to Step I

H. Login to the Sun Java(TM) Web Console

Enter a supported user name and password. Information on users, user roles, and passwords can be found in the Getting Started Guide Chapter 3. User names can ONLY be storage, admin, or guest.

• If login fails using a supported user name, using a changed or default password, continue to Step I.

I. Contact Sun Support

It appears that you cannot log into the array either due to a password problem, or the inability to get a login prompt on the 6920 Service Processor. Please contact Sun Support and provide the following information:

• Whether you get a login prompt
• Which of the array user ID's succeed and fail
• Whether Sun Storage Remote Response is activated
• If any link LEDs from step D are not lit
• If you have attempted to boot the SP as recommended in Step F
• Browser Name and revision

The Knowledge Work Queue for this article is KNO-STO-MIDRANGE_DISK.

Sun Support

Troubleshooting sscs and BUI login issues are identical, and mainly require console access to the Service Processor using either a serial connection to the patch panel, or by using SSRR access. LED status will need to be physically checked by customer or onsite engineer.

J. Login Screen/Prompt Appears, but user cannot log in as admin, storage, or guest

Refer to document <Document: 1002709.1> : Sun StorEdge[TM] 6320/6920: Resetting User Passwords to Defaults

K. Verify NTC, SP, and Firewall Access

Refer to  <Document: 1008008.1> . Validating User LAN Port Connection for Sun StorEdge [TM] 6320/6920

L. Check Services on SP

Refer to <Document: 1007129.1> .  Validating Services on a Sun StorEdge[TM] 6320/6920 Service Processor

M. Check User LAN network ports and configuration

Refer to: <Document: 1013005.1> .  Validating User LAN Configuration on the SP of the Sun StorEdge[TM] 6320/6920

N. Escalate

Escalate the call to the next level of support with the following information:

• List of all steps validated above, and where a validation fails in the step.


• Whether a login prompt is given


• Whether login fails/succeeds for a specified user


• Any components replaced as a result of this troubleshooting procedure

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