Troubleshooting Sun Storage [TM] 33x0/351x Power Supply Problems

Asset ID:	1-75-1012984.1
Update Date:	2011-04-06
Keywords:

Solution Type Troubleshooting Sure

Solution 1012984.1 : Troubleshooting Sun Storage [TM] 33x0/351x Power Supply Problems

Applies to:

Sun Storage 3320 SCSI Array
Sun Storage 3310 Array
Sun Storage 3510 FC Array
Sun Storage 3511 SATA Array
All Platforms

Purpose

Description

This document provides hints to better identify the existence of power-supply problems in Sun Storage[TM] 3510 FC Arrays, 3511 SATA Arrays, and 33x0 SCSI Arrays.

The Failure symptoms may include any of the following:

- "Failed or absent power supply" reported by "

- Amber Power Supply LED

- Power supply eventlog messages

Last Review Date

December 21, 2010

Instructions for the Reader

A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting.

Troubleshooting Details

Steps to Follow
Please validate that each troubleshooting step below is true for your environment. Each step will provide instructions via a link to the document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.”

NOTE: This is a sub-set of : "Troubleshooting Sun StorEdge[TM] 35x0/33x0 Hardware."

1. Verify the power supply hardware status is OK by issuing the following 2 sccli commands:

- sccli> show fru

- sccli>show enclosure-status

Example for 3510 :

sccli> show fru
Name: AC_POWER_SUPPLY
Description: SE3310/SE3510 AC PWR SUPPLY w/FAN
Part Number: 370-5398
Serial Number: 0313xx
Revision: 02
Initial Hardware Dash Level: 02
FRU Shortname: 370-5398-02
Manufacturing Date: Mon Jun 16 21:24:34 2003
Manufacturing Location: Irvine California, USA
Manufacturer JEDEC ID: 0x048F
FRU Location: RIGHT AC PSU SLOT #1 (RIGHT)
Chassis Serial Number: 004Bxx
FRU Status: OK
sccli>show enclosure-status
Enclosure Component Status:
Type Unit Status   FRU P/N   FRU S/N   Add'l Data
------------------------------------------------------------------
Fan 0    OK       370-5398  031354     --
Fan 1    OK       370-5398  031354     --
Fan 2    OK       370-5398  031341     --
Fan 3    OK       370-5398  031341     --
PS 0    OK       370-5398  031354     --
PS 1    OK       370-5398  031341     --
Temp 0    OK       370-5535  004B6D     temp=25
Temp 1    OK       370-5535  004B6D     temp=25
Temp 2    OK       370-5535  004B6D     temp=25
Temp 3    OK       370-5535  004B6D     temp=27
Temp 4    OK       370-5535  004B6D     temp=26
Temp 5    OK       370-5535  004B6D     temp=25
Temp 6    OK       370-5537  007000     temp=31
Temp 7    OK       370-5537  007000     temp=32
Temp 8    OK       370-5537  007863     temp=37
Temp 9    OK       370-5537  007863     temp=40
Temp 10   OK       370-5398  031354     temp=31
Temp 11   OK       370-5398  031341     temp=33

  Voltage 0    OK       370-5398  031354     voltage=5.300V
Voltage 1    OK       370-5398  031354     voltage=12.200V
Voltage 2    OK       370-5398  031341     voltage=5.350V
Voltage 3    OK       370-5398  031341     voltage=12.310V
Voltage 4    OK       370-5537  007000     voltage=2.500V
Voltage 5    OK       370-5537  007000     voltage=3.300V
Voltage 6    OK       370-5537  007000     voltage=5.050V
Voltage 7    OK       370-5537  007000     voltage=12.180V
Voltage 8    OK       370-5537  007863     voltage=2.510V
Voltage 10   OK       370-5537  007863     voltage=5.080V
Voltage 11   OK       370-5537  007863     voltage=12.240

2. Verify the Power Supply LED is green.

3. Verify the eventlog or persistent-event log by issuing the sccli> show event or sccli> show persistent-event

to determine that the array is not reporting failures or absent events.

4. For 35x0 arrays, review :"Sun Storage[TM] 3510 FC Array Experiences Unexpected SES Events ", to verify there are no false Power Supply failures reported.

For example:

Thu Jun 8 18:00:44 2006

[3F3f] #5542: SES Device on StorEdge Array SN#80502xx CH2 ID12: ALERT: PS 0 power supply state changed to critical

Thu Jun 8 18:00:44 2006

[3F3f] #5543: SES Device on StorEdge Array SN#80502xx CH2 ID12: ALERT: PS 1 power supply state changed to critical

Thu Jun 8 18:01:42 2006

[3Fdf] #5544: SES Device on StorEdge Array SN#80502xx CH2 ID12: NOTICE: PS 0 power supply is no longer critical

Thu Jun 8 18:01:42 2006

[3Fdf] #5545: SES Device on StorEdge Array SN#80502xx CH2 ID12: NOTICE: PS 1 power supply is no longer critical

5. Verify the troubleshooting steps in the Power Supply and Fan Module section in the latest revision of the
Sun StorEdge 3000 Family Installation, Operation, and Service Manual. For the Sun StorEdge[TM] 3510 FC and 3511 SATA Arrays, refer to Document ID: 816-7300, and for the Sun StorEdge[TM] 33x0 SCSI Array, refer to Document ID: 819-1274.

6. If there are no problems encountered with the power supplies, refer back to : Troubleshooting Sun StorEdge [TM] 33x0/351x Hardware .

Change History
Date: 2010-12-21
User Name: susan.copeland@oracle.com
Action: Update and Currency

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