Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Troubleshooting Sure Solution 1017472.1 : Analyzing Internal non-RAID Disk Failures for x64 Solaris
PreviouslyPublishedAs 228586 Description Document description: Summary: This document identifies failures of internal disks in Sun[TM] Solaris x64 platforms that are not configured as part of a RAID array. Failures under hardware RAID and volume management are not discussed in this document however disks under Veritas or SVM control are referenced. Symptoms:
Steps to Follow Steps to follow Step 1. Verify a supported platform disk and part number: The following link references a support document that assists in the identification of a disk part number. In addition, the document provides the public web location of the Sun systems handbook to confirm the disk in question is a supported disk for your platform: <Document: 1010055.1> Identifying Sun Supported Platform Disks Disks that are not listed on a platforms documentation and deemed
unsupported. This is because they have not been tested and therefore
have unknown properties and as such may produce unknown errors. Step 2. Verify disk is not a member of a RAID array: The following link references a support document that assists in identifying if your Solaris operating environment is installed as part of a RAID array or not: <Document: 1017961.1> How to Identify if a Solaris[TM] Operating Environment is Installed on a Hardware RAID Controller Troubleshooting steps differ for platforms that are installed under the control or a RAID management device. This is because disks under RAID control are hidden from the operating environment and are referenced as a pseudo or meta-device. Step 3. Verify disk is online/offline status and errors: The following link references a support document that assists in identifying the online/offline status of directly attached platform disks. This document also discusses the location of Solaris error logs and the format in which disk errors should appear: <Document: 1005530.1> How to Check for Solaris[TM] x64 Disk Errors and Online/Offline Status Disks that are not directly attached to the platform for example
installed in an external storage array, are not discussed in this
document. Step 4. Verify disk firmware revision and known applicable issues: The following link references a support document that assists in identifying the disk model number and firmware revision to check for known issues and if applicable patch updates: <Document: 1008396.1> How to Identify Optical and Hard Disk Firmware Revisions for Checking of Known Issues Patches and firmware updates are often available for disks under
multiple operating systems. Step 5. Solaris or Veritas Volume Manager disk identification and replacement: The following link references a support document that assists in identifying and replacing failed disks under control of the Solaris or Veritas Volume Manager applications: <Document: 1010946.1> General Procedures for Replacing a SCSI or FC-AL Disk Disk replacement under Solaris or Veritas Volume Manager requires additional steps to remove the disk from volume manager control before physical replacement. Steps to introduce the replacement disk are also necessary when under the control of a volume manager. Step 6. Run a Solaris explorer and raise a Sun service request: The following link references a support document that assists in the gathering of information from your platform using the Sun Explorer package: <Document: 1018748.1> How to Run Sun[TM] Explorer and Forward the Data to a Sun Engineer This is necessary if the resolution steps above did not resolve your issue and Sun needs to be engaged to continue diagnosis for you.
<Document: 1002383.1> Sun[TM] Explorer 5.12 Data Collector At this point, if you have validated that each troubleshooting step above is true for your environment, and the issue still exists, further troubleshooting is required. For additional support contact Sun Support.
Internal Comments Update advice At this point, if the customer has validated that each troubleshooting step above is true for their environment, and the issue still exists, escalate to your Sun escalation path. This document contains normalized content and is managed by the the Domain Lead(s) of the respective domains. To notify content owners of a knowledge gap contained in this document, and/or prior to updating this document, please contact the domain engineers that are managing this document via the "Document Feedback" alias(es) listed below: Normalization team alias: tsc-emea-x64@sun.com Domain Lead: anthony.mcnamara@sun.com x64, Normalized, Solaris, disk, RAID, scsi, sas, sata Previously Published As 91509 Change History Date: 2010-05-27 User Name: william.watson@oracle.com Action: Check for Currency / Update Product List Attachments This solution has no attachment |
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